The gentleman knew what he was doing and the ovens have worked great since he left. The scheduling was disappointing, as I was told a very specific day and then got notifications saying it was seve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All of my issues have been resolved in a quick and timely manner. Can't complain at all. Just wished I never purchased a Maytag washer. Had issues with the drum banging and becoming easily unbalanced... See more
Company replied
I would like the world to know that Domestic & General is a great company to go with home appliances. The technician was prompt, professional, and courtesy. He was in and out of my house in the amount... See more
Company replied
Hey Guys! If you’re in the Texas Metroplex “ WSVC Guino Service” is top-notch. They’re prompt and reliable, professional and believe in great customer service. I had the pleasure of working with Caden... See more
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Company details
Written by the company
Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year. Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around. Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.
Contact info
230 East Avenue, 06855, Norwalk, United States
- 866-333-3134
- customersupport@us.domesticandgeneral.com
- domesticandgeneral.com/us
3.8
Great
782 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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They will cancel your policy if they…
They will cancel your policy if they cannot fix your appliance the first time and need to replace it. So they promise you something then back out when it does not go their way.
May 27, 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
Everything the repair worker did was…
Everything the repair worker did was very professional. Was very informative about the issue and answered all my question. Was super quick and respectful of my home. 10 out of 10 would happily request them again.
May 14, 2026
Unprompted review
Reply from Domestic & General - US
It’s wonderful to hear you had such a professional, efficient, and respectful service experience!
Great experience
Technician arrived on time. He was very professional and efficient. He answered all our questions and completed all the repairs in a timely manner. We would gladly have our other appliances serviced as needed. Thank you for an excellent experience.
May 5, 2026
Unprompted review
Reply from Domestic & General - US
We’re pleased to know your technician provided professional, efficient service and made the entire experience a positive one!
This company is a joke
This company is a joke. They scheduled my repair with a company that does not service GE appliances. Now after waiting 2 weeks they have booked me out another week to some other company that can’t confirm who can supposedly work on my appliance. You can’t make this up.
May 26, 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
The 2 repairmen that came out to my…
The 2 repairmen that came out to my house were both very nice and knowledgable. They called me before they arrived and made the 2 different repairs quickly and efficiently. They were very pleasant to deal with and left no mess.
May 12, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind feedback, we’re glad both technicians were helpful, efficient, communicative, and left everything clean.
The customer service was outstanding…
The customer service was outstanding and the repair was fixed in a timely manner. Repairman was very professional and on time. He was very knowledgeable and was able to fix my refrigerator.
May 13, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind words, we’re glad our team provided outstanding service and got your refrigerator fixed in a timely, professional way.
Good on time they said someone would be…
Good on time they said someone would be at a certain time and was for the appt. - gentleman was very nice and fixed problem! 👍
May 18, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind feedback, we’re glad everything was on time, the service was friendly, and the problem was fixed.
The repairman was professional and…
The repairman was professional and courteous; he did an overall evaluation of the situation and checked with his office regarding the solution. He was on time, on point and came to a decision in a reasonable amount of time. Most of all, he fixed the problem after evaluating which parts were needed.
May 11, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for sharing this, we’re glad the technician was professional, courteous, on time, and able to get the problem fixed efficiently.
Quick & Efficient ...
Nice guy, quick & efficient ...
There was a needed part that wasn't available in the truck (clean & organized) ...
Part & same guy re-appeared one week later ...
Fabulous ...
May 8, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for sharing this, we’re glad the technician provided quick, efficient service and followed through to make the overall experience fabulous.
Very courteous and quick
May 15, 2026
Unprompted review
Reply from Domestic & General - US
We appreciate your feedback and are happy the service was courteous, quick, and easy for you.
Great Technician
The technician was friendly, totally respectful, knowledgeable and fast! Washer fixed in 15 minutes or less. Very happy with this service.
May 18, 2026
Unprompted review
Reply from Domestic & General - US
So happy to hear your washer was fixed so quickly and that the service felt friendly, respectful, and knowledgeable.
I agree with Mike King
I agree with Mike King. I could have had an out-of-pocket repair cheaper by now. I called after receiving an invite from what I thought was KitchenAid. The phone rep was untruthful, which came to fruition when I tried to file a claim. I had to find my own repair tech and I'm sure that D&G won't honor the claim
I sent the contact information that you requested.
UPDATE: As of 06/04/26, still have not heard from this company
May 16, 2026
Unprompted review
Reply from Domestic & General - US
We deeply regret the frustration and challenges you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
Reply from Domestic & General - US
We deeply regret the frustration, challenges, and horrible experience you've faced, and we take your concerns very seriously. If you could provide the requested information, a team member will reach out to you promptly to discuss this matter further and work toward an effective resolution. Thank you for bringing this to our attention.
The Maytag washer repair
It only took 2 days for a technician to be able to come to my home to diagnose to be problem why my washer wasn't working. I felt I had a good experience as the technician was able to fix it in the first visit. I was surprised that the washer would need attention so soon since it wasn't yet 2 years old I think. I learned with another very automated washer that I should probably get a plan this time.
May 13, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for sharing your experience, we’re glad the washer repair was diagnosed quickly, fixed on the first visit, and handled smoothly.
Vincent did an expert job in assisting…
Vincent did an expert job in assisting us with our refrigerator repair. Very friendly & professional. Thank you Vincent !!🙂
May 20, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for the kind words, we’re so glad your refrigerator repair was handled with expert, friendly, and professional service.
Your rep (Larry)
Your rep (Larry), was very polite and professional...your office staff kept me informed of the reps arrival time and his work was done timely and he left my laundry room in pristine condition...
May 19, 2026
Unprompted review
Reply from Domestic & General - US
Thank you for sharing this, we’re happy our team kept you informed and provided polite, professional, timely service while leaving your laundry room pristine.
Whirlpool washer
This is my second time I'm using this service. Each time the technicians have been able to do a quick turnaround with fixing my washing machine. They explain what the issue is and how to prevent it from happening moving forward.
May 18, 2026
Unprompted review
Reply from Domestic & General - US
We’re grateful you chose us again and are happy the washing machine repairs were handled quickly with clear explanations and helpful tips.
Technician was professional and found…
Technician was professional and found the problem in just a couple of minutes.
May 19, 2026
Unprompted review
Reply from Domestic & General - US
Great to hear your service visit was professional and that the problem was found so quickly, and we truly appreciate you sharing your experience.
5 stars
Arrived on time, pleasant and professional, and explained what was going on. Would use again.
May 19, 2026
Unprompted review
Reply from Domestic & General - US
Hearing this makes our day, and we’re glad the visit felt timely, professional, clear, and worth choosing again.
Had the ice maker on our refrigerator…
Had the ice maker on our refrigerator repaired. Friendly and professional service
May 14, 2026
Unprompted review
Reply from Domestic & General - US
Glad we could help with your ice maker repair and provide friendly, professional service.
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