www.domli.co.uk Reviews 1,395

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their sturdiness and beautiful finish. Many people found the ordering process straightforward and appreciated the clear communication from the company. The delivery service is frequently mentioned as prompt and efficient, with items arriving well-packaged and in pristine condition. Consumers are particularly impressed with the overall service, noting helpful staff and quick resolution of any issues. However, some customers also noted occasional issues with delivery, such as items arriving in multiple parts, missing components, or being delivered to the wrong address. A few reviewers reported receiving products with minor imperfections like knots or rough finishes, and some found assembly challenging due to insufficient pre-drilled holes or missing instructions.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the excellent quality, beautiful... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship, sturdy... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt delivery... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers highlight the ease of ordering,... See more

Service

Customers had positive experiences with service. Many reviewers praised the first-class service, noting... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered new table top Really good quality and easily fitted to our table.Looks great Cheaper than getting new table and chairs Ordering was very easy and communication from the company was exce... See more

Rated 5 out of 5 stars

Fist time I have used this company and a bit unsure of ordering a plank of wood on-line. Very pleasantly surprised as selecting, ordering & paying was vey straight forward. Most importantly delivery t... See more

Rated 5 out of 5 stars

Great customer service re organising the delivery time, on day of delivery kept well informed re arrival time by driver. Excellent quality product. Easy assembly. Note: the cube storage system was... See more

Rated 5 out of 5 stars

Great product at a great price, delivered promptly. Unfortunately the screws in one pack were missing, but within five minutes of me making Domli aware (via email) they responded, apologised and po... See more


Company details

  1. Home Improvement Store

Written by the company

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Domli were very helpful by email and…

Domli were very helpful by email and very helpfully provided a non standard sized desk to my specifications. It was delivered quickly and what a beautiful solid and well made desk it is. Would recommend this company, great to deal with. Thank you for a great product.

April 10, 2026
Rated 4 out of 5 stars

Ordering was easy no problem on…

Ordering was easy no problem on delivery table top and legs arrived all good apart from it was a bit ruff around the edges I did ask for wood so that’s what I got im happy with it .

what you think is suitable for protection that would be super helpful as your company would probably be experts on wood and treatment for table tops

April 1, 2026
Rated 5 out of 5 stars

Really good service

Really good service. We were too late for next day delivery but it turned up promptly the day after. Good quality goods, we went for the 700 x700 CM bistro table with the 40mm thickness table top in oak. Packaged well and nicely finished. Very happy and would buy again. 😊

April 8, 2026
Rated 5 out of 5 stars

Great product and service

Great product, very slick order and delivery process - Bulky item was protected and delivered well and in pristine order - would definitely recommend!

March 30, 2026
Rated 5 out of 5 stars

Great company

Hi,when I first looked into this company I was more than surprised by the price of the products on view considering the very high standard of materials they were very reasonable plus their sustainability projects helps the planet, I was kept well informed of my orders journey and the staff were very helpful and considerate, I would recommend.

April 7, 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Margaret,

Many thanks for your review and I am sorry to see your order has yet to be delivered by DX 2 Man.

I see you have an open customer support ticket with us, I have just spoken to the courier and will revert with the information I have obtained in a reply via that ticket.

Rated 1 out of 5 stars

I haven't received anything!

I haven't received anything! Issues with delivery. Domli did not send the complete order, so the couriers did not deliver as scheduled. Very difficult to contact either company. £25 for shipping is a joke.

April 7, 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Helen,

Many thanks for your review, you do have an open customer support ticket with us which we have be communicating on.

I have received an update from DX 2 Man following my telecom with them on Friday evening and will update you shortly via the existing customer support ticket.

In the meantime, please accept our apologies for the inconvenience caused.

Rated 1 out of 5 stars

Missing items

Items missing from delivery and still awaiting any customer service response!

April 7, 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Adam,

Thank you for taking the time to leave us a Trustpilot review.

Please accept our sincere apologies that your order was not delivered in full on Thursday, 9 April 2026.

I can see that we have not yet received any contact from you via our support email address, infor@domli.co.uk.

I have just spoken with the courier regarding the missing part of your delivery and will send you a further update by email shortly.

Rated 1 out of 5 stars

I already texted them to return the…

I already texted them to return the item. I haven’t received anything back yet

March 30, 2026
www.domli.co.uk logo

Reply from www.domli.co.uk

Hello Muhammad,

Many thanks for your review. Please note that domli Limited do not offer a texting service.

I have checked our customer support tickets and I can see you sent us an email last night Sunday April 12th at 18:51 PM. Please note, we do not operate on weekends.

I have responded to your request this morning.

Rated 5 out of 5 stars

Domli: Great Product

I ordered two oak shelves, delivery was on time. The quality and look is very good indeed. They have made a big difference to my home office. I am sure I will order from Domli again.

February 23, 2026
Rated 3 out of 5 stars

The desk itself is lovely but assembly was difficult and customer service not great

The desk itself is lovely, however I had significant issues with 1. assembly and 2. the customer service.

I ordered a desk which required four legs to be attached - sounds simple!. For some reason, the screws had already been screwed into the desk, so I was required to take out all of the screws only to have to put them back in to attach the legs. The screws were put in so tightly, I expect by a machine, that I physically could not get them out even with an electric screwdriver (which is the tool required on the assembly document). When I emailed customer service about this, they said the screws were put in "for convenience" which is nonsensical... why would they put the screws in only for the customer to have to take them all out to attach the legs. After many hours, I ended up being able to take all but one of the screws out, however, as I urgently needed the desk I had to just attach the legs without one screw. The desk is now a bit wobbly which is far from ideal. Customer service offered to replace the desk but that would mean dismantling it, taking it down three flights of stairs and then rebuilding it - all of which I did not have time for as I was without a desk and was about to go on holiday. In the end they offered a 10% refund, but I have ended up with a subpar desk. I would be wary about ordering from here, more hassle than it’s worth!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, and when an item was missing from my delivery, they sent it again next day delivery. Cant fault the customer service as well as the oak shelves I bought

March 27, 2026

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