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Donaghy Bros Reviews 

16,261
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide product availability, even during high demand. Many highlight the excellent service and a smooth ordering process. People are particularly impressed with the fast and efficient delivery and are generally very satisfied with the quality and performance of their purchases. However, some customers noted issues with delivery communication, unexpected delays, or items arriving damaged with inadequate packaging. A few people also experienced discrepancies with product availability or pricing after their order was placed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Product

People report positive experiences with products, often highlighting good quality and competitive pricing.... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates or... See more

Service

Users describe positive interactions with service, with many expressing happiness and satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (Hisense Kitchenfit American Fridge) was sold at the right price, with useful, accurate information pre-sale. It arrived early on a pallet, the delivery company failing to tell us it was c... See more

Company replied

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(16,261)

2,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication no problems

Great communication, and supply was fine expected a small delay as was coming from Ireland but there were no problems very happy with my purchase

June 24, 2026
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Reply from Donaghy Bros

We are delighted to hear that! It's great to know we have met your expectations. Enjoy using your new appliance and we hope to welcome you back again soon! 😊

Rated 1 out of 5 stars

Forget getting stuff delivered to UK mainland.

They have serious issues delivering to the UK mainland. Lesson learned next time I will ensure I purchase from Company based on the mainland.

July 14, 2026
Unprompted review
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Reply from Donaghy Bros

Hey Mark. We are really sorry if we didn’t meet your expectations this time. I’m not sure on this instance what happened as we don’t have a customer number for you attached to this review - but whatever happened, please do reach out to us so we can make it right. websales@donaghybros.co.uk

Rated 5 out of 5 stars

Excellent service eg ease from ordering…

Excellent service eg ease from ordering to delivery - delivered on time following constant updates during shipping

June 23, 2026
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Reply from Donaghy Bros

We are always delighted to hear that our customers are happy so we really appreciate you taking the time to leave us a review! We hope you enjoy using your new appliance and we will hopefully welcome you back again soon!

Rated 5 out of 5 stars

Great service

Great service, fast delivery 👍🏻

June 24, 2026
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Reply from Donaghy Bros

We are absolutely delighted to hear that! 😊 speedy service is what we aim for - we hope you enjoy using your new appliance.

Rated 5 out of 5 stars

Great customer service

Great customer service. Easy purchase when everywhere else was sold out!

June 28, 2026
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Reply from Donaghy Bros

Thank you for leaving us a review! ⭐ enjoy using your new appliance. We hope you’ll be back to Donaghy Bros again next time you need anything new 😊

Rated 1 out of 5 stars

Did not deliver

Did not deliver

June 24, 2026
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Reply from Donaghy Bros

Hello, we are really sorry to hear this! It’s very unusual this happens and I’ve contacted websales to see what went wrong here.

If you haven’t already, please reach out to us websales@donaghybros.co.uk so we can make things right.

Rated 5 out of 5 stars

They were great

They were great, sent out the fan in a really good time and kept me informed throughout! Thank you ☺️

June 24, 2026
Donaghy Bros logo

Reply from Donaghy Bros

We’re glad we were able to help to keep you cool during the heatwave! ❄️ let’s hope there’s more opportunities to use your new fan over the next while.

Rated 5 out of 5 stars

Dyson Cooling fans

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat).

Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sunday.

Fab service, good working product. Have not heard of Donaghy Bros before, but would definately use them again and have been recommending to friends and family.

Nice to order from a family run organisation.

June 25, 2026
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Reply from Donaghy Bros

Thank you for leaving us a review! ⭐ enjoy using your new appliance. We hope you’ll be back to Donaghy Bros again next time you need anything new 😊

Rated 5 out of 5 stars

Dyson cooling fan

Delivered on time, competitively priced and good customer service.

June 29, 2026
Donaghy Bros logo

Reply from Donaghy Bros

We’re glad we were able to help to keep you cool during the heatwave! ❄️ let’s hope there’s more opportunities to use your new fan over the next while.

Rated 5 out of 5 stars

Great price and a great delivery team…

Great price and a great delivery team who really go the extra mile!

June 26, 2026
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Reply from Donaghy Bros

We are always delighted to hear that our customers are happy so we really appreciate you taking the time to leave us a review! We hope you enjoy using your new appliance and we will hopefully welcome you back again soon!

Rated 5 out of 5 stars

Good Service promptly delivered

Dyson Fan ordered online was delivered very promptly and as described
Good experience from a professional company

June 23, 2026
Donaghy Bros logo

Reply from Donaghy Bros

We’re glad we were able to help to keep you cool during the heatwave! ❄️ let’s hope there’s more opportunities to use your new fan over the next while.

Rated 5 out of 5 stars

Great prices and excellent delivery

Great prices and excellent delivery. Can’t ask for more!

June 28, 2026
Donaghy Bros logo

Reply from Donaghy Bros

We are always delighted to hear that our customers are happy so we really appreciate you taking the time to leave us a review! We hope you enjoy using your new appliance and we will hopefully welcome you back again soon!

Rated 5 out of 5 stars

Top marks for price.

Top marks for delivery, good competitive price and excellent product.

June 23, 2026
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Reply from Donaghy Bros

Thank you for leaving us a review! ⭐ enjoy using your new appliance. We hope you’ll be back to Donaghy Bros again next time you need anything new 😊

Rated 5 out of 5 stars

Brilliant Service

The item was dispatched as per the email sent.
I had a query about the delivery date and Donaghy Bros were prompt in their reply.
Their delivery, Price and Enquiry Service were simply brilliant.
It's lovely to have someone other than AMAZON, who can provide an excellent service .
Thank you.

June 25, 2026
Donaghy Bros logo

Reply from Donaghy Bros

We are always delighted to hear that our customers are happy so we really appreciate you taking the time to leave us a review! We hope you enjoy using your new appliance and we will hopefully welcome you back again soon!

Rated 3 out of 5 stars

Item went missing

Item went missing. Replacement was sent very quickly.

June 28, 2026
Donaghy Bros logo

Reply from Donaghy Bros

Sorry to hear this but we are relieved to hear we were able to sort the problem quickly!

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