Donbet | Best Online Casino Reviews 3,141

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its ease of use, clear navigation, and overall excellent design. Many people appreciate the wide selection of games available, finding them enjoyable and engaging, with some specifically noting the fairness of the games and the quality of the sports book. The process of making deposits is often described as simple, and many users report quick payouts and efficient withdrawals. However, some customers also noted issues with payments, with a few experiencing delays in withdrawals or difficulties with the verification process. Some reviewers were not happy with the customer service, mentioning slow responses or unhelpful interactions, particularly when trying to resolve payment-related problems.

What people talk about most

Website

Customers consistently note positive experiences with the website, praising its ease of use and navigation.... See more

Payment

Clients share ambiguous opinions on payment. While some customers report fast payouts, quick withdrawals, and... See more

Product

Reviewers mention positive feedback about product. Many customers appreciate the good selection of games,... See more

User experience

Users describe positive interactions with the user experience. Many customers enjoy playing on the platform,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support as efficient,... See more

Based on these reviews

Rated 4 out of 5 stars

I enjoy playing this casino. The games are fair, the sports book is great and withdrawals are quick enough. Overall a good casino to play on. Support is available and they are always helpful.

Rated 4 out of 5 stars

A great selection of games. Not seen weekly free spins yet though for deposits unless they are wagered and it’s a bit complicated to put horseracing bets on but it’s great that they offer that. So far... See more

Rated 4 out of 5 stars

Quick payouts and large amounts for small stakes. Would like more free bets and bonus’s as rarely get them even when depositing big amounts


Company details

  1. Online Casino or Bookmaker

Written by the company

Donbet: A trendy online casino with a mafia concept. provides a wide selection of games, attractive promos, and safe banking choices, including cryptocurrency. Feel the excitement now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great site.

Great site.. so many fantastic games.. fast easy pay outs.. won loads on this site its brilliant 🙂

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Comparing my experience to these…

Comparing my experience to these negative reviews I read before joining, I’ve had a positive experience with Donbet, plenty to choose from, very responsive staff with good energy and an overall great experience, every site has its flaws but this site is genuine and comes with great bonuses and offers also.

Highly recommended.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

The casino started off okay but I…

The casino started off okay but I deposited 500gbp using apple pay, was taken to a third party external payment site PalWallet (which I didn’t know would happen) and didn’t receive it. I then contacted support and they said it should take 3 working days, which then changed to no maximum timeframe and possibly 6 months to sort out. I have had to charge back this payment to my bank in the hope I can recover my funds. Not good enough. I also requested a full list of deposit transactions for my account after I closed it which the casino refused to send.

March 19, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We are very sorry for the inconvenience caused.

We would like to reassure you that your case remains a top priority. Our relevant team is communicating with the payment provider to ensure you receive your funds back as soon as possible.

We sincerely apologize once again and kindly ask for a bit more patience while we work to resolve this for you.

Rated 1 out of 5 stars

this golden bet and my stake are all…

this golden bet and my stake are all owned by same company are a joke will let you deposit but not withdraw without loads of documents and they make you use a camera which does not work so you get anoyed and keep the money in the bonses are a joke they never land and if magically does you get buttons i won 90 pence on 8 spins on 1 pound spins avoid at all costs will upload pictures if anyone wants to see

March 19, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We’re very sorry to hear about your experience.

Kindly note that Donbet is not associated with the sites you mentioned, and we operate independently.

Regarding game outcomes, all results are determined by certified RNG (Random Number Generator) systems, which ensure that every spin is completely random and not influenced or controlled.

Rated 1 out of 5 stars

The company is such an intelegent scam

The company is such an intelegent scam. You will win a small amount of money maybe £300 eventually. If you then choose to withdraw the winnings and continue playing you normally start to win a lot. This is were the problem is. Because you already have a withdrawal going through you cant withdraw again until your pending withdrawal goes through. This is very clever ( sneaky ) way of getting people to keep gambling . AVOID AVOID AVOID AVOID

March 2, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We’re sorry to hear about your experience.

Please note that users may only have one active transaction on our site at a time. You may cancel your most recent transaction to request a new one in full; however, this is only possible if the transaction is still in a cancellable state and has not already been fully approved from our side.

If you are experiencing any difficulty stopping gaming when you feel you should, we strongly encourage you to reach out to our support team. They can assist you with temporarily closing your account so you may request another withdrawal after the last one will fully process.

We understand your frustration and appreciate you sharing your feedback.

Rated 1 out of 5 stars

This company will ROB you of your deposit without no explanation or accountability.

⭐☆☆☆☆

I rarely leave reviews, but this experience has been so frustrating and poorly handled that I feel it’s important to share the full timeline so others are aware.

On 20 February, I made a deposit of £27.02 (€30.89) via card. The payment was processed through a third-party gateway, where I received an “internal error” message immediately after payment. Despite this, the funds were successfully deducted from my bank account and later marked as a completed transaction, not pending.

I contacted support shortly after, and was told:

“If you do not receive your deposit by Monday, please contact us and we will initiate an investigation.”

I waited as instructed. The deposit never arrived.

When I followed up, I was repeatedly told:

“Some transfers may require manual intervention… please wait.”

I was then explicitly told the issue would be resolved within:

“three business days”

This did not happen.

Over the following weeks, I:

Contacted support multiple times via live chat and email
Provided full transaction details
Supplied screenshots of the error Submitted an official bank statement showing the completed payment

Despite fully cooperating, I continued to receive the same generic responses:

“The case is under investigation”
“Please wait patiently”
“Your case has been prioritised”

At one point, I was even told:

“The funds have not actually been debited from your bank account”

This was completely incorrect, as I had already provided proof that the transaction was completed and the money had left my account.

After further escalation, I was told:

“There is no maximum timeframe for cases like this”

This directly contradicted the earlier statement that the issue would take **three business days**, which I had relied on.

Weeks later, I am still being told:

“We are conducting a thorough investigation”
“You will be notified once we have a definitive answer”

At no point have I been given:

A clear explanation of where the funds are
Confirmation of whether the payment was located
Any realistic timeframe for resolution

This has now been ongoing for several weeks, over a relatively small deposit, which should be a straightforward issue to trace.

The entire experience has included the following:

Lack of transparency
Conflicting information from staff
Repeated delays with no meaningful updates
Poor communication from the payments team

From my perspective, I have paid £27.02 and received nothing in return, which is extremely concerning. It genuinely feels as though my money has been taken without any proper accountability or resolution.

I have kept full records of all emails, chat transcripts, and transaction proof, and have now had to escalate the matter through my bank due to the lack of resolution.

Based on this experience, I cannot recommend this platform. If something goes wrong with your payment, be prepared for a long, unclear, and frustrating process with little accountability or action.

March 19, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We sincerely apologize for the inconvenience caused.

Please rest assured that your case is being treated as a high priority. Our team is communicating with the payment provider to ensure your funds are returned to you as quickly as possible.

Once again, we apologize and kindly ask for your continued patience while we resolve this matter.

Rated 1 out of 5 stars

This site is a scam! Do not be deceive of the rating

This site is a scam, do not be deceived by the high rating! They can block you anytime they want especially if your account has money. They limit your access to certain games to bet on especially when you are inclined to win on those ( i have compared my view of their games to my friends view and i see that my friends has selections of games that i could not find in mine) also they can just close your account anytime, without any reason

March 19, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We’re sorry to hear about your concerns.

Please be assured that our site is definitely not a scam. We kindly ask you to provide more specific details about the issues you’ve experienced so we can better understand and assist.

Some limitations in the sportsbook may occur for various reasons related to the system, which unfortunately are not controllable from our side.

We always aim to ensure fair and transparent access for all users.

Rated 1 out of 5 stars

It’s a Scam site not uk regulated for…

It’s a Scam site not uk regulated for gambling addicts on GameStop you won’t win anything easy to deposit unless you use crypto youll struggle to withdraw even then you’ve got more chance of winning the lottery trust me stay away from Donbet, Goldbet, Memo casino , kings hill , there all on the same books I test these sites to save others you’ve been warned

March 18, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We would like to clarify that we are an independent platform and are not affiliated with any of the sites you have mentioned.

Additionally, cryptocurrency is not the only withdrawal method available on our platform. We offer multiple withdrawal options to ensure flexibility and convenience for our users.

If you have experienced any specific issues, we encourage you to contact our support team with detailed information so they can review and assist you accordingly.

Rated 5 out of 5 stars

Absolutely recommend!! …

First off they have excellent customer service. They connect you with a live person almost immediately. Lots of games and most importantly huge payouts and lil to no down time.... ABSOLUTELY RECOMMEND THEM TO ANY AND ALL!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Like many I was unsure but gave it a…

Like many I was unsure but gave it a whirl...great casino, payments same day, no quibles, ive my favourite games of course ... my only fullback is some games won't play in the UK but plenty of other choices..haven't bothered with other casinos, quite happy with Donbet
So adding to the above...still playing, still happy with the site, fast payments into my account ( usually within a few hours), great chat for problem solving.. ill be continuing as not bothered with another site for a long time xx

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

I won over £1000 and tried to withdrawl…

I won over £1000 and tried to withdrawl they rejected the withdrawl and took all my winnings plus 20% of my deposit and the reason was i violated section 8-9 of terms of service when i asked what terms i broke they said they can not give me any more information, DO NOT USE THIS CASINO

March 15, 2026
Unprompted review
Donbet | Best Online Casino logo

Reply from Donbet | Best Online Casino

Hello,

We are very sorry to hear about your experience and understand your concerns.

Please be assured that your case is currently under investigation. We will review the situation thoroughly and will reach out to you via email to provide any relevant details as soon as possible, within the next week.

We appreciate your patience while we work to resolve this matter.

EDIT:

Following a thorough investigation, we can confirm that your funds were wrongfully confiscated. We deeply regret this error and the inconvenience it has caused you.

Please be assured that your account has now been fully restored, including 100% of your previous balance.

We genuinely apologize once again for this situation and appreciate your patience and understanding throughout the process.

Rated 1 out of 5 stars

Donbet won't pay you if you win.... won't self exclude you either

Please read the reviews carefully. It's obvious the positive reviews are fake given the clean, vague writing style (almost childish) tone. Whereas the negative reviews have detail that Donbet then reply to as they know it's impacting them.

Donbet claim they are separate from Velobet. I have an issue with both casinos. Velobet offered me a £2k goodwill gesture to drop my case against them. Then hilariously a few weeks later, they accidentally emailed me via Donbet and my complaint there encouraging me to accept the previously offered £2k goodwill gesture they sent.

This was clearly an error their team made (clearly the same team work at Donbet as do at Velobet as the emails and website are identical) as they insist Donbet/Velobet are independent of each other.

Not true. They bend the rules to fully suit their whim.

They owe me £25k winnings they are still refusing to pay because I share the same IP with my husband who used their site previously. My same husband who self-excluded himself from Donbet and then lost around £40k on Velobet via multiple accounts (they are happy to take losses on duplicate accounts but not the moment you win) and they say because Donbet/Velobet aren't connected, they didn't hold up the self exclusion he had put on.

They will not pay you. They will always find a way to not do it. And because they have no license (we welcome Donbet to share details of their license in their review) you have no recourse but long and slow legal route.

AVOID.

November 14, 2025
Unprompted review

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