You have the worst customer service of all. It is absolutely impossible to speak with anyone. I ordered a stroller weeks ago, I am about to give birth, and it is still not here. No one is replying to... See more
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Doona support were extremely helpful & efficient in helping us resolve the minor warranty issue with our pram quickly, with the exact spare part that was needed, without having to send the pram off f... See more
We had a Doona I and Isofix base. The isofix base unfortunately became stuck in our car so we therefore raised a claim via the online form with Doona. They were extremely helpful sending a video of... See more
We ordered a trike a month ago as a Christmas present for our baby. A mattress was delivered, not a trike. We have not heard back from customer service since 6 December. Terrible customer service unab... See more
Company details
Information provided by various external sources
The World's first car seat with integrated wheels, from Simple Parenting.
Contact info
United Kingdom
- doona.shop
2.6
Poor
28 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service ever ,do not…
Worst customer service ever ,do not reply to emails service appalling staff need customer service training STAY CLEAR
January 9, 2023
Unprompted review
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This is the best thing I have bought in…
This is the best thing I have bought in years. Simple and easy to use, bought a silver cross pram and a doona, never used the Silver cross, but the doona is amazing as a pram and cars seat, gutted the little fella has out grown it.
July 4, 2022
Unprompted review
really handy car seat and stroller in…
really handy car seat and stroller in one. Great range of colours and quick delivery - had sooo many comments and compliments about it :)
July 29, 2021
Unprompted review
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