Doorbellworld Reviews 517

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, good value, and excellent design, often noting that items are exactly what they wanted and easy to install. Many consumers also highlight the prompt and efficient delivery service, with products arriving quickly and well-packaged. However, some customers also noted issues with their orders, including delays, incorrect items being sent, or products arriving damaged. A few people were dissatisfied with customer service, mentioning unresponsiveness or unhelpful advice, particularly concerning product compatibility or specific needs like hearing impairment.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are pleased with the quality, finding... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing items as well-made,... See more

Order

Clients share ambiguous opinions on order. While some customers experienced quick delivery, with orders... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Prompt delivery, much better than our previous doorbell. The range and the additional battery powered unit are just what we needed.

Rated 5 out of 5 stars

Helpful response to an on line request for advice on a broken bell push. Replacement product recommended which works well and was much cheaper than starting again.

Rated 5 out of 5 stars

Good customer service after complaint about receiving a review request for the product that had not being delivered. Door bell then arrived very promptly and I am pleased with it. Works well.


Company details

  1. Internet Shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

517 reviews

5-star
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1-star

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

the small bracket for my Honeywell door…

the small bracket for my Honeywell door bell arrived quickly and was a perfect fit. It was hard to find the replacement so I was appreciative of the ease of getting what I needed from Doorbellworld. Thank you.

March 27, 2026
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Rated 1 out of 5 stars

Very disappointed with this experience

Very disappointed with this experience. My order has now been delayed by 20 days since I first placed it.

When I ordered, I was told the item was out of stock and that the wait would be around 7–10 days. I agreed to that and waited. After 10 days, when nothing had arrived, I had to contact them myself and was then told it would be another 10 days because I had been misinformed.

I waited another 10 days, and now today I’ve been told it will be yet another 7–10 days (With me having to contact them, no updates have been given to me without me having to reach out myself). At this point, I have requested a refund and will not be shopping with them again.

It is a shame, because my first order went well, but this experience has been very frustrating due to the delays and poor communication.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, much better than our previous doorbell. The range and the additional battery powered unit are just what we needed.

March 27, 2026
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Rated 2 out of 5 stars

The instructions page hasn’t got some important information.

The instructions page that came either the doorbell is very poor. It’s low resolution and importantly it doesn’t seem to show how to sync the doorbell with the indoor speaker unit.

February 24, 2026
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Reply from Doorbellworld

Hi. Thank you for taking the time to leave a review. The instructions you received were the original ones provided by Honeywell. I agree that they are not the best. However, it would be fairer to us as a small business if you left the poor review for Honeywell, as it is their product, not ours, and we have no control over the quality of the product or the instructions they include. Thanks jason

Rated 1 out of 5 stars

It’s out of stock so I havent received…

It’s out of stock so I havent received the doorbell yet!

February 23, 2026
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Reply from Doorbellworld

Hi. Thank you for taking the time to leave a review. However, I do feel a one star review is a bit harsh. We did notify you it was out of stock, and that there would be a short delay, and you replied saying you were happy to wait. The order was then sent to you shortly afterwards. As you were happy to wait, it seems harsh to then leave us a bad review, as these do harm us as a small business. Thanks jason

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Rated 3 out of 5 stars

Curate’s egg but great value

Curate’s egg…….bought a replica old fashioned butler’s bell. It is very well made and looks excellent. It was also very good value. Unfortunately, one tiny thing lets it down….the cord supplied with the bell has too much elasticity in it, resulting in about half the energy of the pull reaching the bell mechanism. I will replace the nylon cord with something with zero stretch in it and the bell will work well, I’m sure.

January 26, 2026
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Rated 1 out of 5 stars

Mechanical doorbell mechanism is very…

Mechanical doorbell mechanism is very poorly made and expensive to replace. A lot of the parts are just plastic and incredibly fragile. We have had a couple replacement and now think we'd just give up. Customer service never replied.

September 12, 2025
Unprompted review
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Reply from Doorbellworld

I am sorry you are not happy with the quality of the product. We do sell lots of these and have very few issues. With regards to the lack of contact, apologies again if we did not respond. Usually we are very quick to send out replacements if an item is faulty. I am assuming you purchased the replacements. Could you please confirm how you contacted us to report the faulty items so i can ensure we do not repeat these mistakes. Thanks Jason

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