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Door Controls Direct Reviews 

348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional quality of the products, noting that items arrive promptly, securely packaged, and exactly as described on the platform. Consumers also appreciate the clear, user-friendly website, helpful staff, and competitive pricing, which together make the entire ordering process smooth, reliable, and completely satisfying. However, some people mentioned experiencing frustrating delivery delays with their orders due to unexpected issues with the third-party courier service rather than the business itself. A few reviewers also noted that scheduled next-day arrivals occasionally took longer than expected to reach them.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast and prompt... See more

Product

Users describe positive interactions with product, highlighting exceptional quality materials, perfect... See more

Service

Clients share positive opinions on service, highlighting a fast and reliable experience from start to finish.... See more

Order

People report positive experiences with order, highlighting a simple and quick online process. Consumers... See more

Price

Consumers find price to be very appealing, consistently highlighting reasonable and cost-effective pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more

Rated 5 out of 5 stars

This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more

Company replied

Rated 5 out of 5 stars

Website was clear and the items described accurately. The locks were definitely cheaper from DCD than any other supplier I tried, which is always a good start. Delivery was as promised too. All round... See more

Company replied

Rated 5 out of 5 stars

I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more

Company replied



Company details

  1. Hardware Store

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

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4.9

Excellent

TrustScore 5 out of 5

348 reviews

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4.9

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(348)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered what I needed

I ordered what I needed, great price and the delivery was quicker than I thought possible, fantastic experience would use again.

September 2, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Hi Richard,

Thank you for sharing your experience! We’re so pleased you found what you needed at a great price and that delivery was even quicker than expected. Fantastic to hear you’d use us again, we really appreciate it.

If you ever need support with another order, just let us know, we’ll be here to help.

Best regards,
Sophie

Rated 5 out of 5 stars

a great team provided me get my item…

a great team provided me get my item the same day i wanted it thanks

September 3, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Hi David,

Thank you for the review! We’re so glad our team could get your order to you on the same day, it’s always great to hear when we can make things that smooth.

If there’s ever anything else you need, we’ll be more than happy to help.

All the best,
Sophie

Rated 4 out of 5 stars

Asked for some advice and I ordered…

Asked for some advice and I ordered based on that, turns out spot on and exactly what we were looking for

September 1, 2025
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Reply from Door Controls Direct

Hi Paul,

Thank you for your feedback! We’re so pleased to hear that the advice helped you find exactly what you were looking for.

If there’s ever anything else you need, our team is always happy to help.

All the best,
Sophie

Rated 5 out of 5 stars

Great service thanks

August 25, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Richard,

Thank you for your feedback.

We’re delighted to hear you were happy with our service!

If you need any further assistance, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Simon,

Thank you for your feedback.

We’re pleased to hear you were happy with both the service, we are happy to know that everything continues to meet your expectations.

Please don’t hesitate to reach out should you need more support.

Kind regards,
Sophie

Rated 5 out of 5 stars

Good service and prices

Good service and prices

August 4, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Adam,

Thank you for your feedback.

We’re pleased to hear you were happy with both the service and the pricing, it’s great to know everything met your expectations.

If you need any additional support, we’ll be glad to assist.

Kind regards,
Sophie

Rated 5 out of 5 stars

Arrived on time good product

Arrived on time. Good communication and it seems like a high quality product.

August 17, 2025
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Reply from Door Controls Direct

Good morning,

Thank you for your feedback.

We’re pleased to hear your order arrived on time and that you were happy with both the communication and the quality of the product.

Please don’t hesitate to reach out should you need more support.

Best wishes,
Sophie

Rated 5 out of 5 stars

found on the internet great easy to use…

found on the internet great easy to use service very good pricing delivery perfect product is great highly recommended eifion davies college of st barnabas

August 15, 2025
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Reply from Door Controls Direct

Good morning Eifion,

Thank you for your detailed feedback.

We’re delighted to hear you found our service easy to use, with competitive pricing and prompt delivery and that the product itself met your expectations. Your recommendation means a lot to us.

Our team is always here if you need further assistance.

Warm regards,
Sophie

Rated 5 out of 5 stars

Correct advice given when I requested…

Correct advice given when I requested details of part required
Prompt despatch and delivery

August 14, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Gerald,

Thank you for your feedback.

We’re pleased to hear you received the right advice and that your order was dispatched and delivered promptly. It’s great to know the service met your expectations.

We’re always happy to help with anything further you might need.

Warm regards,
Sophie

Rated 1 out of 5 stars

Still no delivery .

Still no delivery .. it’s been at least a week 🤷‍♂️… I thought i paid for next day delivery… please look into this .. thanks

August 12, 2025
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Reply from Door Controls Direct

Hi Steve,

I can see was delivered on the 13th of August. I will email you the proof of delivery from DPD. Hopefully this will help locate the parcel.

Best regards,

Glen

Rated 5 out of 5 stars
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Simon,

Thank you for your feedback, we’re really pleased to hear you were happy with both the service and the product.

If you need any further assistance, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Website easy to use

Website easy to use, smooth transaction
Quick delivery

July 29, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Deborah,

Thank you for your feedback.

We’re delighted to hear you found the website easy to use, the transaction smooth, and delivery nice and quick.

If you need any further assistance, we’re always here to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Superb service from Brian from start to…

Superb service from Brian from start to finish who couldn’t have been more helpful. Highly recommended!

August 14, 2025
Unprompted review
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Reply from Door Controls Direct

Good morning Eddie,

Thank you for your kind words.

We’re so pleased to hear Brian was able to support you from start to finish, we’ll be sure to pass on your feedback to him. Your recommendation means a great deal to us.

Warm regards,
Sophie

Rated 5 out of 5 stars

Order Arrived On Time

First Class Service

August 7, 2025
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Reply from Door Controls Direct

Good morning Barry,

Thank you for your review. We’re delighted to hear your order arrived on time and the service was first class!

If you need any further assistance, we’re always here to help.

Best wishes,
Sophie

Rated 5 out of 5 stars

Excellent experience

Your phone technical support talked me through everything i needed to buy and offered alternative options before I placed the order. They advised of the anticipated delivery time at the time of purchase which they kept to.

August 6, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Stephen,

Thank you for your detailed feedback.

We’re delighted to hear our technical support team were able to guide you through the options and make sure you had all the information you needed before placing your order. It’s also great to know delivery met expectations exactly as advised.

If you need any further assistance, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

They helped me choose the right…

They helped me choose the right replacement and it arrived quickly - good service.

July 21, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Andy,

Thank you for your feedback.

We’re pleased to hear we could help you find the right replacement and that it arrived quickly. It’s great to know the service met your expectations.

Best wishes,
Sophie

Rated 5 out of 5 stars

Very good service

Very good service. Many thanks

July 31, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Daniel,

Thank you for your feedback.

We’re really pleased to hear you were happy with the service. Your support is greatly appreciated.

Many thanks,
Sophie

Rated 5 out of 5 stars

Super helpful and Josh gave great…

Super helpful and Josh gave great technical advice. Thank you!

August 4, 2025
Unprompted review
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Eleanor,

Thank you for your lovely feedback.

We’re so pleased to hear Josh was able to provide helpful technical advice, we’ll be sure to pass your kind words on to him. We're always happy to help, so don’t hesitate to reach out if you need anything else.

Best wishes,
Sophie

Rated 5 out of 5 stars

Easy to order and arrived next day as…

Easy to order and arrived next day as expected.

July 29, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Lindsay,

Thank you for your feedback.

We’re glad to hear the ordering process was straightforward and that your delivery arrived right on time. It’s great to know everything met your expectations.

If there’s anything else you need, we’re always here to help.

All the best,
Sophie

Rated 5 out of 5 stars

Fast delivery, great service!

Fast delivery and great costumer service!

July 29, 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Victor,

Thank you for your kind words.

We’re so pleased to hear you were happy with the fast delivery and customer service. Your feedback means a lot to us!

If there’s anything else we can help with, just let us know.

Kind regards,
Sophie

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