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Here at Door Distributors we have a wealth of knowledge with a trading history spanning over 27 years. Joinery and building is in our blood, in fact it's all we've ever known. We are therefore expertly placed to offer the most technical and appropriate solutions to fulfill your door requirements. Should you want to achieve a traditional or more contemporary look and feel we have a door to enhance your home. We only work with the most trusted suppliers in our industry and supply only the highest quality rated doors to our customers. All of our doors therefore come with a 10 year guarrantee. Alongside the doors we also supply all accessory products. Including a vast array of superb door furniture in all styles and finishes, In addition we also supply door casings, fire doors (FD30 & FD60), doors closers, intumescent strips & smoke seals. We also offer a delivery and installation service so you can rest assured your new doors will be fitted to the highest of standards by our trusted and highly experienced tradesmen.
Unit 1 & 2 Pottery Lane East, , S41 9BH , Chesterfield, United Kingdom
4.3
15 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wanted new doors for our renovation project and through recommendation went to Door Distributors.
Saw Mark and discussed at length our requirements.
He was knowledgeable, patient and understanding.
Product range was excellent we are delighted with the doors.
Delivery no problem and wouldn't hesitate to recommend the company.
Couldn’t be happier with our new front door and 8 internal doors. The service was super professional and the fitting is impeccable! Would 100% recommend Door Distributors.
Reply from Door Distributors Ltd
Thank you for your kind words Charlotte
Reply from Door Distributors Ltd
Thank you
Following a recent issue with some internal door furniture Mark was able to fully clarify and resolve the situation immediately.
His demeanour throughout the resolve process was extremely welcoming and likeable.
I would have no hesitation in dealing with this company again, especially if i was ordering through Mark.
Reply from Door Distributors Ltd
Thank you for your kind review, we really appreciate it.
We always aim to resolve any issues quickly and make the process as straightforward as possible, so it’s great to hear this reflected in your experience. Your feedback means a lot and helps give confidence to future customers choosing Door Distributors.
If you need anything going forward, we’re always here to help.
Thanks again,
Mark
Door Distributors
Lovely and helpful staff. Quality doors and accessories etc. Value for money.
Owen the fitter was a real grafter and did a brilliant job. 10 doors fitted including a fire door in 1 and half days. They fit and close perfectly. Love them and would recommend the company to anyone
Quality product, extremely helpful and knowledgeable. Many thanks. Would definitely use again.
Needed fire door fitting in old fame. Contact and tell the customer exactly what they are getting would help. Cost £200 for Owen to fit. Absolutely shocking job i had to refitt all hinges so door fitted square re fitt bottom storm guard so it sealed. He snapped screws in hinges and glued the head back in. The chain close is all wonky and needs refitting. He took some of the bits from old door he could weigh in but left me the door. Wish I could put pics on here. Asked for half money back but nothing. So beware . Worst £550 ive ever spent.
Reply:
First of all your listening skills are as good as your communication skills. Had to chase you on this job for nearly 3 months after paying you. The old fire door was bought as a second off ebay and was factory fitted so no snapped screws that look like the ones Owen snapped and glued. I have pics of this bad fit if you'd like me to put on Instagram. And you never mentioned all this about the door when I came to complain at your shop. I've had to refitted all the fire seals around the door which I assume are the most important part of a fire door, which i had to come get off you after Owen fitted the door. Look i know it was a poor job and so does he. Its a FIRE door that wasn't fitted to an higher enough standard. We all have doors fitted in old frames. As you said he's fitted 1000s of doors. I expect more. It's a FIRE door.
If you wasn't you capable of the job you should've have taken it on.
Reply from Door Distributors Ltd
Thank you for your review, Lee.
We are sorry that you are unhappy, however we feel it is important to clarify the full circumstances for accuracy.
You had purchased a second-hand external door and frame via Facebook Marketplace, which had already been poorly installed by yourself between your kitchen and utility room. You later requested that a fire door be fitted in this location, while retaining the existing frame.
At the quotation stage, you were clearly advised that the existing second-hand frame was not suitable and would normally need to be replaced. You specifically requested that the existing frame be retained to avoid disruption to plasterwork and flooring. We agreed to proceed only on the basis that no making good, frame repairs, or decoration were included, and this was fully explained and accepted by you before the work went ahead.
The installation cost of £200 covered fitting the fire door into the existing frame provided, and not remedial joinery works. Where an old screw had previously snapped in the frame, you were already aware of this prior to installation — no new damage was caused.
Owen is a highly experienced fitter who installs thousands of doors and is consistently highly regarded and recommended by customers. We do not believe the quality of his workmanship reflects the description given when fitting into a second-hand frame that was already compromised.
Following completion, you contacted Owen directly requesting £100 back, which we believe explains the nature of this complaint. Unfortunately, as the work carried out matched the agreed quotation and scope, we cannot agree to a refund.
We always aim to be transparent and honest about what is included, and regret that you remain dissatisfied, but we do not feel this review fairly represents the circumstances or the service provided.
— Door Distributors
Lee, thank you for your further comments.
We do need to correct a few points for clarity.
From the outset, fitting times, scope of works, and limitations were explained to you clearly. The door and frame supplied were second-hand and of external quality, fitted into an internal location, and this was discussed prior to the work proceeding. The job was priced, quoted, and accepted by you on this basis.
You advised us that the door and frame had been purchased via Facebook Marketplace. Whether the door originally came from a factory or a previous property, we cannot verify, however it is not typical for manufacturers to sell factory-fitted doors through Facebook Marketplace. Regardless, the condition of the door and frame at the time of installation was already compromised and outside our control.
With regard to fixings, snapped screws in older or reused frames are unfortunately a common risk, particularly where previous fixings or hard timber are present. Owen carried out the installation to the best possible standard given the constraints of the existing materials and circumstances.
Owen is an experienced fitter who has installed thousands of doors and is consistently well regarded. We do not accept that the issues described fairly represent his usual standard of work, especially when fitting into a second-hand frame that was not designed for this application.
That said, we have never refused to assist. As already stated, Owen would be happy to return to site to inspect and carry out any reasonable remedial work required to address concerns, something which remains available to you.
We always aim to be transparent and fair, and while we regret that you are unhappy, we do not believe this situation has been represented accurately.
— Door Distributors
Proper Quality Doors, frames and Oak Skirting throughout my house plus specialist Bifold Bathroom Door.
As with any project as it went on I ran into a few minor snags. They sorted them in good order.
Recommended
Reply from Door Distributors Ltd
Thank you so much for your kind words
Very friendly and knowledgeable when choosing door in Shop. Fitting was smooth and very professional, price was excellent, will use again....
Reply from Door Distributors Ltd
Thank you so much for you review Kev
Mark was absolutely brilliant at helping and advising on a full house of replacement doors and handles that were I needed.
Fantastic knowledge and also recommended a door fitter.
Absolutely fantastic service from start to the finish, the doors are now fitted and look fantastic.
Thank you for your help, I will be back shortly for more.
Reply from Door Distributors Ltd
Thank you so much for your kind words and for taking the time to share your experience. It’s great to hear that Mark and the team were able to guide you through the process and help find the perfect doors and hardware for your home. We’re delighted you’re happy with the end result and look forward to working with you again soon.
Spoke to a bloke over the phone about my query, really helpful and polite! Gave me everything I needed , highly recommend!
Reply from Door Distributors Ltd
No problem happy to help Kyle
Excellent service from Mark. He was very informative, helpful and patient during our numerous visits to the shop. His advice and knowledge was greatly appreciated and the ash grey doors look absolutely fantastic, especially with the gun metal handles. We would have no hesitation in recommending Door Distributors Chesterfield.
Reply from Door Distributors Ltd
Thank you so much for this wonderful review!
We're absolutely delighted to hear that our staff provided you with such excellent service during your numerous visits to our Chesterfield showroom. It's fantastic to know that their knowledge and patience helped you find the perfect doors for your project.
The ash grey doors with gun metal handles sound like a stunning combination - thank you for the photos and allowing us to share them.
Our staff and the whole team at Door Distributors Chesterfield take great pride in helping customers find exactly the right doors for their needs, so your kind words mean the world to us.
Thank you for choosing Door Distributors, and we truly appreciate you taking the time to recommend us to others. If you need anything else in the future, you know where to find us!
Best regards,
The Door Distributors Team
Great service and help finding doors to match existing from Mark. First class service and delivery. Highly recommend, thanks again
Reply from Door Distributors Ltd
Thanks MJ glad we could help
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