Doorsolutionsdirect Reviews 601

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Within a day of ordering 3 locks they were despatched and a day later arrived. Locks are Yale and were excellent value which could not be beaten. Initial enquiry with the company regarding door widt... See more

Rated 4 out of 5 stars

I thought I had ordered exactly which lock I needed, it looked correct on the web page, but either I misread the details or they were not completely clear. In the end I ended up with a lock that was s... See more

Rated 5 out of 5 stars

Excellent service from Door Solutions Direct!! Their website makes it easy to order the desired item and, if necessary, specify dimensions. I purchased a stainless steel kick plate for my front door.... See more

Rated 5 out of 5 stars

We ordered 2 aluminium kick plates and they are both exactly as we ordered. The pre-drilled holes helped a great deal and the plates also came with screws for fixing. The packaging was very good and... See more

Company details

  1. Security Equipment Store
  2. Do-it-Yourself Shop
  3. Door Shop
  4. Hardware Store
  5. Home Improvement Store

Written by the company

Door Solutions Direct are leading UK based distributor of all Architectural ironmongery needs. Based in the West Midlands with over 30 years experience. Experienced and qualified staff available offering the highest level of service at all times. The Door Solutions Direct range gives you a massive choice of products, including all the major brands, plus our own range of products. We also Manufacture Door Kick and Finger Plates on site which enables us to save customers time and money. We will cut our plates to suit any requested size. Our plates are available in Polished Brass, Polished Stainless Steel, Stainless Steel and Aluminium. Whatever your Architectural hardware needs, this website is sure to have the right product for you. The choice caters for all styles, materials and budgets.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

601 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Advertisement
Rated 2 out of 5 stars

Previous order from them was really…

Previous order from them was really good . But my last order was a problem. Left them a voicemail and sent them an email as I had ordered an paid fixed days earlier. No response to either my voicemail or email.called them again today was told the item was out of stock and would be in next week.they could not be bothered to let me know that this was the situation previously.Won’t be ordering from them again.

May 21, 2023
Rated 3 out of 5 stars

Not very professional

I ordered assuming item was in stock, chased to find they were awaiting stock ! Poor communication and unprofessional when answering phone ! Arrived ove a week later

April 2, 2023
Advertisement
Rated 2 out of 5 stars

I ordered a door closer and it took…

I ordered a door closer and it took nearly two weeks to arrive. After a week I emailed asking where it was, initially didn't get a response, then when I threatened to cancel the order I got an unapologetic reply to say that the item had been posted that day - it took nearly another week to arrive due to Easter!

March 28, 2023
Rated 1 out of 5 stars

Purchase Failed to Arrive

Order placed and paid for on the 10th March.
Now the 20th, still no product and after numerous phone calls going to mobile voicemail, still no response.
We had 3 requests over the weekend to write a review, so unfortunatly, here it is :(

March 20, 2023
Advertisement
Rated 1 out of 5 stars

Don’t throw away your money

I ordered door closers online as it looked like they were in stock, but when I got the invoice it was apparent they didn’t have them. I contacted them by phone as this was a rush job and they agreed to refund me, that was 20 days ago. Email messages bounce back and they won’t answer the phone. £660 out of pocket. I will pursue a chargeback but I can do without the hassle

February 22, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look