Door Station Reviews 

324
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Ordered doors which are clearly advertised as “3-5 day delivery”. Over a week later there is no response. I have called many times using the main phone line (supposedly Customer Services”), but simply... See more

Company replied

Rated 5 out of 5 stars

Exceptionally pleased with service received from Door Station. Expert knowledge about the product lines made choosing the right product a breeze. Once order was placed, we were kept well informed of p... See more

Rated 5 out of 5 stars

Bought a bespoke oak door from Doorstation, online. Ordering process went very smoothly, all my queries were answered incredibly quickly by Dan and colleagues. After the predicted lead time (whi... See more

Rated 5 out of 5 stars

Very helpful service - Dan was able to provide some guidance on which doors would best fit some unusually sized frames and what work would be involved for the carpenter. They also accommodated a few... See more

Company details

  1. Door Supplier
  2. Door Manufacturer
  3. Door Shop
  4. Door Warehouse
  5. Interior Door

About Door Station

Written by the company

Door Station is an online door supplier, offering internal and external doors at competitive prices. Door Station is able to supply door casings, architrave, skirting board and quality ironmongery – mostly with the option of being unfinished or pre-finished. We deliver anywhere in the UK and offer the best customer service in the industry.

Our team know the importance of stocking the best products and providing the best customer service. We have spent time sourcing quality products and are able to offer them to you at some of the best prices online. We believe your customer journey should be easy and stress free from start to finish. Our experience means we can help you find the right products to meet your needs.


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4.2

Great

TrustScore 4 out of 5

324 reviews

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4.2

All reviews

(324)

1 review in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Can't rate Door station enough, we had some issues with the manufactured element of our doors which was unfortunate, but how Door Station have dealt with it has been so reassuring, pro active, communicative and positive that I would have no hesitation in using them again.

March 11, 2024
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Rated 5 out of 5 stars

Brilliant service

Brilliant service! my doors were dispatched swiftly and delivered with care. I really appreciated the ability to track the progress of the delivery vehicle.

March 12, 2024
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Rated 5 out of 5 stars

Made to Measure Doors

Ordered 3 x made to measure doors. Bit of a wait ‘21 weeks’ (Thought the advertised lead delivery time was wrong - it wasn’t), however worth it in the end.

Within a few days of placing the order, I received the design diagrams (Again I thought they would simply cut / shave a set of doors to my specifications - wrong again, as the doors were actually made to the exact measurements ensuring all aspects of the door were symmetrical - hence the delay).

All in all I would be happy to purchase more doors in the future.

February 27, 2024
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Rated 5 out of 5 stars

Happy Door Station Customer

I had to have made to measure doors so had to wait for them to be made but not as long as I thought. The service was excellent from start to finish with Matt and Dan who were extremely helpful and always kept me updated. The doors were delivered on time and I could track the order and when they came they were excellent quality.

February 24, 2024
Rated 3 out of 5 stars

Took too long!!

February 22, 2024
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Reply from Door Station

Hi Mr Rudman,

We are genuinely disheartened to hear that you felt this was too long.

We do our best to highlight the estimated lead times for all custom doors, by showing it right before the Buy button on the product page along with all the information regarding the made-to-measure process. Given your custom door was from LPD this was originally estimated at 16-18 weeks.

This date we also provided to you when you asked us mid-way through the process where the estimated day of arrival was 28th Feb - which is today - so it appears delivery was actually made ahead of schedule.

Please, if there is anything we could have done more to communicate this better, we would love to hear from you.

All the best,
The team at Door Station

Rated 2 out of 5 stars

I know there’s a lead time for custom…

I know there’s a lead time for custom made but 6 months is a joke really

February 20, 2024
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Reply from Door Station

Hi Miranda,

Unfortunately, the majority of our custom Made to Measure doors have a lengthy lead time. In your case 18 weeks.

The information on our website, including the product page (adjacent to the buy button) states as clearly as we possibly can the estimated lead time for any custom doors. We also email the custom drawings to you for your approval along with confirmation of the lead time before you sign these off for production.

We got the go-ahead from you on 27th Sept 2023 and the door arrived with you 20th Feb 2024. That's just shy of 21 weeks so let's round that up to 3 weeks over the original estimate. Whilst we take full responsibility for the service you receive, there are unfortunately some things out of our control between ourselves, the manufacturing process, shipping and delivery.

We apologise that we couldn't meet your expectations on this occasion and we hope you enjoy the door.

All the best,
The team at Door Station

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Rated 3 out of 5 stars

Good overall experience but had some issues

My order was unfortunately missing hinges and the door i ordered was not sized as per the website.
Good quality product though and customer services resolved issues promptly.

February 13, 2024
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Reply from Door Station

Hi Tudor,

Glad to hear we could resolve it quickly for you. We were really sorry to hear that the order was missing the hinges - after following this up we arranged for them to be posted out to you that night on a next day delivery.

Regarding the door sizing, as we discussed on our emails, your particular door came with some additional tolerance for you to trim.

Hope you are enjoying those lovely doors.

All the best,
The team at Door Station

Rated 4 out of 5 stars

Had a number of doors delivered

Had a number of doors delivered, but the factory pre-finish isn't what we expected or matching to our existing doors. I contacted Doorstation several times to arrange a return & it is disappointing that it is very difficult to speak to anyone directly, calls are either not answered or go to an answering service that takes a message. Communication seems inevitably to be by email. Despite some initial confusion in arranging the return, Dan has worked to engineer a resolution with the manufacturers & hopefully this will resolve the problem.

February 20, 2024
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Rated 4 out of 5 stars

Only disappointment

The door is great the size is as ordered.it took a very long time to arrive but i appreciate you are popular hence very busy.
i ordered n oak door, the door received is veneered my only disappointment.
other than that very happy.

February 15, 2024
Rated 5 out of 5 stars

Good Service - Good Product

Delivery driver was very slightly later than scheduled, but very apologetic & courteous. He assisted with unload and carry to the house (the fire doors are a little weighty).
Doors look really well finished, but not installed at the time of writing this.

February 14, 2024

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