Excellent support, consolidation and packing of purchases are top tier. There are a plethora of options for shipping. Sadly, for geopolitical reasons it’s very expensive to ship by air (at least at th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I’ve had a great experience with Doorzo so far. Both website and app are easy to use, making it simple to browse and place orders. I also like that they frequently offer coupons to help save on purcha... See more
Company replied
Everything I ordered arrived safely and securely. All items I ordered are authentic products. Service and customer support is quick to respond to concerns and other questions. Thank you again Doorzo!
Company replied
I was looking for a specific figurine that is part of my collection and I cannot find it on my local stores. I used Doorzo to help me get this figurine and got it reasonably quick. It also helps that... See more
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Company details
About Doorzo
Written by the company
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contact info
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Shady
There are a ton of items that are false flagged as "Air Transport Prohibited" and they won't lift said restriction until after you buy the item. So you have to buy the item and go through the hassle of creating a ticket and HOPING they'll actually remove the restriction. If they don't lift the restriction (the most likely scenario), you are limited to the most expensive shipping options. From which, I strongly suspect Doorzo gets a kickback.
May 6, 2026
Unprompted review
Reply from Doorzo
Dear customer,
We sincerely apologize for the unpleasant shopping experience and understand your frustration regarding the air shipment restriction process.
Please allow us to clarify that items may be marked as air transport restricted for safety and customs compliance reasons. This can happen if:
① the product may contain lithium batteries or related components, which are subject to international air shipping regulations; or
② certain keywords in the listing description automatically trigger the system’s safety screening.
These measures are intended to help prevent parcels from being returned, rejected, or destroyed during international transit and to ensure shipping safety standards are met.
At the same time, once the item arrives at our warehouse, customers may contact our support team to request a review and possible removal of the restriction when applicable. We do not intentionally prevent customers from using air shipping methods.
We truly value your feedback and appreciate your understanding. If you have any questions or need assistance, please feel free to contact our customer support team at any time. We will be happy to assist you.
Reply from Doorzo
Thank you for your feedback! We're glad to hear you find the service excellent and trustworthy. We truly appreciate your support!
A great peoxy to use for buying from Japan
A great choice for a proxy service if you are looking for some place to use as to proxy stuff you buy and consolidate shipments from Japan.
May 4, 2026
Reply from Doorzo
Thank you for your feedback! We're glad to hear you find it a great choice for proxy shopping and shipment consolidation from Japan. We truly appreciate your support!
doorzo terbaik
May 1, 2026
Reply from Doorzo
Thank you for your feedback! We're glad to hear you’re happy with Doorzo. We truly appreciate your support!
Reply from Doorzo
Thank you for your feedback! We're really glad to hear the service meets your needs. We truly appreciate your support!
Pretty good!
April 23, 2026
Reply from Doorzo
Thank you for your feedback! We're glad to hear you’re enjoying the service. We truly appreciate your support!
I was looking for a specific plushies…
I was looking for a specific plushies and doorzo helped me find them I'm so happy and the delivery service was fast 😍🥰
April 15, 2026
Unprompted review
Reply from Doorzo
Thank you for your feedback! We're glad to hear you were able to find the plushies you were looking for and that the delivery was fast. We truly appreciate your support!
The parts and the whole process of…
The parts and the whole process of order and shipping is smooth.
April 28, 2026
Reply from Doorzo
Thank you for your feedback! We're glad to hear you find the ordering and shipping process smooth. We truly appreciate your support!
Reply from Doorzo
Thank you for your kind words! We're so glad you love it and had a great experience. We look forward to your next order!
Precise tracking order
Precise tracking order, fast handling and suffice packaging boxes. its a great experience overall
April 24, 2026
Reply from Doorzo
Thank you for your feedback! We're glad to hear you had a great overall experience and that you’re satisfied with the tracking, fast handling, and secure packaging. We truly appreciate your support!
First time buying an item overseas
First time buying an item overseas from an entirely foreign market and thanks to doorzo great service it was relatively simple. Not to mention the relatively fast delivery.
April 24, 2026
Unprompted review
Reply from Doorzo
Thank you for your review! We're glad your first overseas purchase was simple and smooth with us. It’s great to hear you were satisfied with the service and fast delivery. We truly appreciate your support!
Reply from Doorzo
Thank you for your feedback! We're glad to hear your item arrived safely, well-packaged, and as expected. We truly appreciate your support and hope to serve you again!
Delivery did take a little while
Delivery did take a little while, but Doozo Air Package's service was the best. The items arrived safely and the packaging was very good. I'm satisfied that the clothes arrived in perfect condition!"
April 22, 2026
Unprompted review
Reply from Doorzo
Dear Customer,
We sincerely apologize for the inconvenience and for any unpleasant experience this may have caused you.
Regarding the shipping time, we kindly ask for your understanding that delivery times may vary depending on the destination. Delays can occasionally occur due to unforeseen circumstances such as natural disasters, customs clearance, or local postal processing. As a result, the actual delivery time is subject to the specific shipping conditions and may not always match the estimated timeframe.
We truly understand your concern and frustration, and we appreciate your patience in this matter. If you prefer a faster delivery in the future, you may also consider selecting alternative express shipping options, which may better suit your needs. We sincerely hope you will receive your items as soon as possible.
If you have any further questions or need assistance, please feel free to contact our customer support team at any time. We are always here to help.
I always receive my items in great…
I always receive my items in great condition. Items are well packed. Constant update of my parcel is also observed, thank you so much. With this app, I have no problem and doubts when plaving orders from you.
April 6, 2026
Reply from Doorzo
Thank you so much for your kind feedback! We’re glad to hear your items arrive safely and that our updates make ordering easy for you. We appreciate your support!
Fantastic proxy site
Fantastic proxy site. I use doorzo or Zenmarket.
Ordered 3 items and they were packed neatly and secured.
April 17, 2026
Unprompted review
Reply from Doorzo
Thank you for your kind review! We’re glad to hear your items arrived safely and were well packed. It’s great to know you’re enjoying our service. We appreciate your support and hope to assist you again in the future!
Reply from Doorzo
Thank you so much for your kind words! We’re glad to hear you find our service easy to use and that our support team has been helpful. If there’s ever anything more we can do for you, don’t hesitate to reach out as we’re always here to help!
Reply from Doorzo
Thank you for your feedback! We're glad to hear you find the app easy to use and that the page translations are helpful. We truly appreciate your support and look forward to serving you again!
Great service and user experience just need extra information
The process of purchasing products was very easy and quick, the consolidación is a great way to gather all your products i'm one package and save some shipping money. The protection of products was very nice all arrive at excelent conditions.
Only i Will suggest that in the track add extra information of what local delivery service was use for the package and the contact information because the contact information of the Japan delivery service is easy to find but when the package arrive at destination country I had to create a ticket to know the contact info of My local delivery service
April 9, 2026
Reply from Doorzo
Thank you for your feedback! We're glad you found the purchasing process easy and the consolidation helpful. We appreciate your suggestion about adding local delivery service details to tracking, and we’ll work on improving this. Thanks for your support!
I have a great experience here in…
I have a great experience here in doozo..I'm very satisfied with all my purchase here,all are in good condition and some like new.I feel like i'm in japan when i shop here at doorzo.Though you need to wait for a long time,but it's worth it.
April 9, 2026
Reply from Doorzo
Thank you for your kind words! We’re so happy to hear you had a great experience and that your items arrived in excellent condition. We truly appreciate your patience and are glad you feel a bit of Japan when shopping with us. We look forward to serving you again!
a+ service
shipping was relatively smooth and quick, i was worried a lot about my package being delivered and the time it'd take, but i was pleasantly surprised to see how smoothly everything went. effective time and great updates
April 6, 2026
Reply from Doorzo
Thank you for sharing your experience! We understand how worrying it can be waiting for a package, so we're really glad to hear everything went smoothly and arrived quicker than expected. It's great to know our updates helped give you peace of mind too. We truly appreciate your support and hope to serve you again soon!
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