More bad faith or fraudulent takedowns, than legitimate reports
This is a takedown agency with very low credibility. Most reports are either false positives, or outright fraudulent in nature. Their operators will argue for weeks or months in support of an unfounded takedown, sometimes using AI-drafted messages with an inappropriately persuasive tone for the fact pattern of a case. They frequently target legitimate business websites containing properly licensed usage of their clients' brands. If all else fails, they will try weird tricks to effect a takedown, such as citing California privacy law when no involved party is in California. In my experience, they will not admit fault, and never issue retractions in false positive cases. Often they will simply stop responding, then open a fresh report weeks or months later without acknowledging prior correspondence on a case.
To be fair, very occasionally, they submit a legitimate takedown request for tech support scams on user-generated content pages. These legitimate reports are outnumbered by false positives and improper takedown requests, though.
Many of their requests seem intended to suppress personal details about corporate officers and CEO's, even when these details are a matter of public record from SEC filings. Based on this, I suspect they use fearmongering over the personal and physical safety of corporate decision makers as a sales driver.
Seems to be yet another case of over-reliance on AI detection systems operated by inadequately trained frontline staff. If you are responsible for website takedowns, every report from this agency should be scrutinized and questioned.