While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Kom indenfor i et af Danmarks billigste værktøjsmagasiner. På www.dorchdanola.dk sælger vi kvalitets varer fra byggemarked og håndværker sortimentet til faste lave priser. Vi er godkendte af e-handelsfonden og sælger alle de kendte mærker som Festool, Makita, Milwaukee, Metabo, Bosch, Jet og mange flere. Dorchdanola.dk er Danmarks største enkelt forhandler og onlineleverandør af Festool maskiner og værktøj. Så kom og gør en god handel i vores håndværkerbutik i Odense eller gør brug af et af de gode tilbud online. Om Dorch & Danola Dorch & Danola A/S er en familieejet virksomhed med fynske rødder med mere end 80 år på bagen som markedets specialist inden for salg af værktøj og el-værktøj til professionelle håndværkere, industrien og gør-det-selv manden. Dorch & Danola har håndværkerbutik i Odense og webshop.
Ove Gjeddes Vej 7, 5220, Odense, Denmark
4.3
926 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When i order wos infor in stock after this (3 day later) i ask wher is my pack,someone send mi info if this is not in stock and i mast wait to 9.01 ha hahaha i made order 20.12. After this i send info if i wont cancelled this order ,enyone write nothing,and finnaly package coms with gls 10.01. Sorry no more
Super god kvalitet på vare😀og lynhurtig levering👍kan kun anbefales
Dorch & Danola have an almost complete selection of high quality tools and accessories for woodworkers. Prices are competitive, delivery is fast, returns are straightforward, and customer service is excellent. The staff are knowledgeable about the products they sell and about woodworking in general, customer service is engaged and helpful.
God pris og god kommunikation.
Nem hjemmeside med god orientering om levering og status mm. Kan klart anbefales!
Where to start. I ordered a couple of items 3-4 weeks ago. A day after placing the order, I cancelled one of them. Then, I made the payment via bank transfer (they charge dearly for card payments) straight away.
I got a confirmation that the item would be delivered in about 2 weeks. Two weeks pass and nothing has been delivered and no communication whatsoever from D&D wrt when it would be delivered (things get delayed some times, I know, but at least keep me informed). All this time, they have my money in their bank account, but they cannot be bothered to tell me when the item will be delivered.
I then call them to find out what is going on. The guy I talk to is the most arrogant and unhelpful I've come across. By the end of the call, I still dont know when the item will be delivered. We agree that the best is to get a refund (something that I presume is not an unusual process), but I am asked to send them an email with the request and my bank account details. A week has past and no refund, no item and no communication as to when/if the refund will happen.
To put the cherry on the cake, I get an email requesting payment for the item I cancelled 3 weeks ago..!
I can understand things go wrong from time to time, but in this case, its seems everything has gone wrong. And their attitude towards a customer taking the time to call them does not help either.
Ultimately, after 3+ weeks, emails and phone call, I still dont have either the item, the money nor the slightest idea what is happening. Epic failure.
Wish me luck...
Reply from Dorch & Danola A/S
Hi Omar
First of all, we'd like to apologize for such a troublesome course surrounding your order. This is not the way, we usually handle orders.
Secondly, I understand, since your review, you've been in contact with our customer service and received your money back immediately by bank transfer.
We will not go into details about the course of your order but the reasons behind delay were affected heavily by the current world situation with Covid-19, and thus the increased uncertainty of delivery times from our suppliers. Any lack of information and misunderstandings between you and our sales rep are of course deeply regrettable. Our staff is under heavy stress this time of year which can explain any human errors regarding your order.
We are glad to know things got worked out in the end.
Kind regards
Dorch & Danola
Reply from Dorch & Danola A/S
Hej Mogens
Vi skal beklage en længere leveringstid på nogle af vores varer for tiden. Som vi skriver på vores forside, er Covid-19 fortsat en forhindring ift. hurtige leverancer fra visse leverandører.
Det er desværre ikke noget, vi kan gøre så meget ved, før det her Corona-show er overstået.
Det er selvfølgelig stadig beklageligt, men vi håber, du tager det med i din vurdering, hvis du handler hos os i fremtiden.
Mvh Dorch & Danola
I ordered a Milwaukee Diving Gun but i found a missing accessories, i have sent an email to (info-dorchdanola.dk) last Thursday explaining the problem including photos of the missing items from the Milwaukee web-page and i did not receive any reply from Dorch & Danola till now.
I was hoping to give five stars, but I only gave three for fast shipping and good packaging.
Reply from Dorch & Danola A/S
Hi Mahmoud
We are sorry to hear your order was missing some items and that our response wasn't as fast as it usually is. The reason for this is the summer time where staffing is reduced due to the holidays. We hope things worked out in the end, otherwise you are always welcome to contact us per telephone or email.
Kind Regards Dorch & Danola
A good company to do business with. We don't live in perfect world and things can always go wrong, but I think DD are well worth some good praise, I ordered and recieved all my items nicely packaged within 3 working days (as promised). I have not found a better price for the same products anywhere else, I will always check out DD if I need tools or accessories, good prices, good service and excellent packaging & delivery. I'm very happy :)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
