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2.8
3 reviews
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Compre un colchón sube de la marca dormimundo y justo al probar en la tienda esta bien pero ya pasan l9s días y parece cuna , no duermo bien esta terrible quise dar la oportunidad a su marca siempre les compro de.otras marcas y ahora me arrepiento y quiero saber si se puede devolver?
Compré el colchón modelo "Vizco Air" de la marca "Dormimundo" que luce de buena calidad y es muy cómodo. Pero dormir en él es una experiencia diferente, hace que despierte varias veces por la nuche y amanezca con dolor de espalda. El problema es que se hunde en la zona lumbar. Es falsa su publicidad de que "alinea la columna y elimina los puntos de presión".
El servicio de atención al cliente de esta tienda es absolutamente terrible. Prometen la entrega en 2 a 5 días, pero tienes suerte si llega en 2 semanas. Vivo en Cuernavaca, México, que está a unas 2 horas de la CDMX, y sin embargo, han pasado 2 semanas y todavía no he recibido mi colchón. Cuando les envías un mensaje de texto o un correo electrónico, es posible que te respondan, pero no es probable. Finalmente me comuniqué con ellos y su respuesta fue: "Está en camino". Y eso es todo lo que obtienes.
The customer service for this store is absolutely terrible. They promise delivery in 2-5 days but your lucky if it arrives in 2 weeks. I am located in Cuernavaca México which is about 2 hrs from CDMX and yet it has been 2weeks and I still havent recieved my mattress. When you text or email they might respond but its not likely. I finally got a hold of them and their response is, "Its on the way their." and thats all you get.
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