DORSYA Reviews 

Reply from DORSYA

Updated 3 days ago

Dear Lucy

Thank you for taking the time to leave your feedback.

I'm genuinely sorry to hear that your necklace has broken after more than a year of wear, especially as you mentioned how much you loved it, received so many compliments, and even recommended our jewellery to others. We truly appreciate that support.

As a small independent business, we offer a 12-month manufacturer's warranty, which covers manufacturing faults. Your necklace was purchased over a year ago and, from what you've shared, was worn and enjoyed throughout that time without any issues. This indicates that it was not affected by a manufacturing fault. If there is a manufacturing defect, it would typically become apparent within the first few wears rather than after over a year of regular use.

Although your necklace is outside of its warranty period, I didn't want to simply say there was nothing I could do. That is why I suggested having it re-threaded, as this is a common repair for beaded jewellery and would allow you to continue wearing a necklace you clearly loved. It was intended as a genuine solution, not a dismissal of your concerns.

I'm sorry that my reply gave you the impression that I wasn't bothered, as that certainly wasn't my intention. I always try to help where I can while also being fair and consistent with the warranty that applies to all customers.

Thank you again for your feedback, and I do hope you continue to enjoy the other necklace you purchased.

P.s sorry for the name confusion.

Kind regards,

Orsi
Founder, Dorsya

Reply from DORSYA

Apr 29, 2026

Dear Tina,

I’m truly sorry to hear that you feel disappointed — that’s never the experience I want any of my customers to have.

After carefully reviewing the photos you shared, I explained that your necklace has not tarnished and the gold plating remains intact. What is visible is natural wear in areas where the links move against each other, which can occur over time with regularly worn jewellery, regardless of brand.

I completely understand that you were hoping for a re-varnishing service. While I genuinely appreciate you offering to cover the cost, this isn’t a service we currently provide. I did, however, offer guidance on how to gently clean and refresh the piece to help restore its shine.

As a small, independent brand, I take great pride in both the quality of our jewellery and the care we offer our customers, so I’m truly sorry that on this occasion we weren’t able to meet your expectations.

If you would like to revisit this together, I’m always here and happy to help further.

Warm wishes,
Orsi

Reply from DORSYA

Updated Dec 14, 2025

Hi Eve, Thank you so much for taking the time to write such an honest and considered review — I truly appreciate how thoughtfully you’ve shared your experience, especially knowing how much you care about supporting small businesses.

It genuinely means a lot to hear how much you love our designs and that you’ve chosen to come back to Dorsya multiple times. That alone tells me our vision and creativity resonate with you, and I’m incredibly grateful for that.

I’m really sorry to hear that the quality hasn’t met your expectations. Your feedback is important, and I want to address it openly. Our pieces are created as demi-fine jewellery, using gold-plated stainless steel and natural stones, designed to be meaningful, wearable, and accessible — while still offering durability, a one-year warranty, and hands-on customer care. That said, I completely understand that jewellery is very personal, and how it feels, looks, and compares visually to photos can differ from person to person.

Stone colour variation is something that can naturally occur, especially with gemstones, and lighting used in photography can sometimes make colours appear more vivid on screen — but this is something we’re continuously working to improve in both sourcing and representation. Your comments about clasps and overall feel are also noted, and feedback like yours genuinely helps guide future design and quality decisions.

I especially value your honesty in saying you’d be happy to pay more for upgraded quality — that insight is incredibly helpful and something I take seriously as I continue evolving the brand.

Thank you again for sharing your thoughts with kindness and care. I truly hope we’ll have the opportunity to welcome you back in the future and show you how Dorsya continues to grow and improve.

Warm wishes,
Orsi

Reply from DORSYA

Oct 10, 2025

Dear Alexandra,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you were disappointed with your experience.
Please note that shipping costs are non-refundable, as this service has already been used. Additionally, as stated in our Return Policy and Terms & Conditions, and email we shared, we kindly ask for all items to be returned in full — exactly as received — including any accompanying items such as the complimentary card or gift that were part of the original package. When items are missing, a partial refund is issued accordingly.
I completely understand your frustration and I’m genuinely sorry if this process wasn’t as clear as we intended. We do our very best to communicate our policies transparently, and we must also follow a consistent protocol to ensure fairness to all customers.
We truly appreciate your feedback and the opportunity to improve. I’m sorry you feel let down, and I hope we can earn back your trust in the future.
Warm wishes,
Orsi

Reply from DORSYA

Aug 13, 2025

Hi Busra,
I’m so sorry to hear this and only wish you had reached out to me first so I could help. With natural gemstone necklaces, each stone is unique, so colours and patterns can vary. Please drop me an email at info@dorsya.com – I’d be happy to arrange a replacement or whatever you need to make it right.
Warm wishes,
Orsi

Reply from DORSYA

Jul 8, 2025

Dear Lisa,

Thank you for your feedback, and I’m truly sorry to hear that you feel this way about your purchase. I would have really appreciated the opportunity to make things right—whether that meant arranging a replacement, issuing a refund, or finding a solution that worked best for you.

As I didn’t receive any message or request from you, I assumed you were happy with your order. Customer satisfaction is incredibly important to me, and I’m always here to help if something isn’t quite right.

Please don’t hesitate to reach out if there’s anything I can still do to assist.

Warm wishes,
Orsi