DORSYA Reviews 454

Their customer support team are great - so responsive and helpful!

So I thought long and hard about whether to write this review because I dont want to be negative about a relatively small business. Firstly I think the designs are excellent - beautiful, innovative and nobody else is doing pieces like them. However, my sticking point is the quality. Ive had four pieces now and I absolutely love the design of each of them (hence why I keep going back!) but unfortunately they feel cheap...cheaper than if I had purchased from a high street retailer like Accesorize but more than double the price, even when they do their offers. The colours of the stones are not as vivid as shown on social media, the clasps dont look like gold at all and they are very flimsy. I really wish they would improve the quality and up the prices as I would pay more for their gorgeous designs. I hope you take this feedback on board because Id love to buy from you again.

The jewellery itself is lovely for the most part, although some of the clasps look a little cheap, which is disappointing at this price point. The real problem, unfortunately, is the owner. I imagine that if everything goes smoothly and you keep the jewellery, she’s all sunshine and light. But if you happen to receive something faulty, prepare yourself. I received a necklace with a clasp stuck shut, and what should have been a straightforward return turned into a full-blown ordeal. I was met with multiple emails asking me to try again with my “issue,” and to find someone else to try opening it. I had to justify why I didn’t want to keep a necklace I physically couldn’t use! The passive-aggressive, defensive, and condescending tone in response to feedback was exhausting.

Twelve emails later, I finally got my refund.

The jewellery is pretty, but if you ever need to return something, brace yourself for an earful of condescension and an inbox full of emails. Complete disclosure: Orsya processed my return ahead of others (took me 9 business days rather than the 10-15 stated) because she said I was so "impatient" she bumped me up in the queue, and she refunded me for an extra chain extender as a gesture of goodwill. This would have gone further if the gesture had been accompanied by some actual goodwill rather than more subtle digs disguised as politeness.

I received a bracelet for my birthday. Paid £61 for it. I wasn’t impressed with the quality so returned it. Only received £45 for the return because we didn’t return it with a card and very small plush keychain that came with it. To be clear, we did not pay or ask for the keychain or card and it was definitely not made clear on purchase of the jewellery that £16 worth of the price was for unwanted items.
I don’t normally post negative reviews but am very disappointed with the returns and customer service.

Great. Lovely jewellery

Had a very good service and lots of compliments on my necklace. Really pleased

The most beautiful jewellery, superb design and quality. I can’t wait to order more.

The necklace in the photos had bright colours, the one that came out of the package was nothing similar. Also it broke on the second day of my holiday, not very well made.

Edit: the owner emailed me and offered a replacement necklace sending videos for 5 different options. Thank you for this.

The pieces are stunning, and so colorful, gorgeous packaging and a lovely card which told me about the piece that I purchased. I will definitely purchase again,

Another gorgeous well made necklace. I am obsessed 😍

I absolutely love Dorsya Jewellery — every piece I’ve ordered has been beautifully made, thoughtfully packaged, and full of meaning. The craftsmanship is stunning, with such delicate detailing that really stands out. You can tell there’s a lot of care behind the brand, from the quality of the materials to the personal touches in their packaging.

Customer service is also exceptional — responsive, friendly, and genuinely invested in ensuring you’re happy with your purchase. Whether you’re treating yourself or buying a gift, Dorsya is a perfect choice for unique, elegant, and sentimental jewellery. I wouldn’t hesitate to recommend them to anyone looking for something truly special.

Beautiful necklaces. Packaged well. Excellent service.

Stunning well made jewelry would definitely order again

Packaging jewellery and design flawless really good value when deals are on ... absolutely beautiful 😍

Quick delivery, arrived as always beautifully packaged. And more to add to my stash
Love all my jewelry. And always get complimented when wearing it. 5 ⭐⭐⭐⭐⭐ from me. XX

Really positive and beautiful jewellery

Ive now bought 4 rings from Dorsya and im very happy with them! The quality is great, fast delivery and I’ve gotten many compliments on my new jewellery. The present with purchase was fab too!