Rachel on the chat tonight was very helpful and sorted my problem out efficiently and politely. It was resolved which was good . I recommend any problems you may have to use the online chat service .... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Spoke to Emil verry polite mannered..update also on review..the game play isn't really to great..not any great wins..ut eats alot..the game play isn't great..customer service are helfull but the site... See more
Company replied
Ive not long joined this site. Been playing Bass Cash Delux. The bonus spins at the top i have filled and now its full its stopped collecting bonus spins. Ive spent over £100 trying to get this bonu... See more
Company replied
When I signed up as usual i was a bit wary however after depositing I was gifted free spins. I managed to win and the withdrawal process looked a bit scary but after talking to someone on the Live Cha... See more
Company replied
Company details
Dotty Bingo
Written by the company
- Join us and thousands of friendly roomies at Dotty Bingo to chat, play online bingo and check out our exciting range of online slots!
- Our response to the current situation
- At Dotty Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@dottybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@dottybingo.com
- dottybingo.com
4.2
Great
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam company
Scam company, I made 10 separate deposits with zero issues… I tried to make 1 withdrawal and they wanted my soul on a piece of paper… more than happy to take your money not so happy to pay you your winnings… just obstacle after obstacle placed in the way to deter you from withdrawing. Avoid these scammers
November 23, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Keyser,
Thanks for taking the time to provide Feedback.
We are truly sorry that you have encountered this experience. We never wish to hold on to Player's winnings and strive to release them in as timely a manner as is possible.
Please reach out to us to discuss your issues further, we will gladly guide you through the process.
Our Support Team are available 24/7 and may be reachable either on Live Chat or by Email support@dottybingo.com
Kind regards
Team Dotty
Awful company
Awful company - will not pay out winnings - want access to full bank statements & will not accept a phone bill as proof of address! SCAM COMPANY AVOID AT ALL COSTS! Rude, unhelpful staff! Gang of thieves! Happy to accept multiple deposits but will not allow you to withdraw winnings!!! Soon as you request to withdraw they block your account & start chatting responsible gambling 😆😆 AVOID
November 23, 2025
Unprompted review
Reply from Dotty Bingo
Hi Teeliie Duffy,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We always aim to provide a smooth and transparent verification and withdrawal process for all players.
We have reached out to you directly through Trustpilot to request your account details so we can look into this matter urgently. Please be assured that we only request documentation that is necessary to securely verify an account and process a withdrawal, and we never ask for anything beyond what is required to complete this safely.
Once we receive your information, we will investigate this further and work to resolve it as quickly as possible.
Thank you,
Dotty Bingo
Spoke to Rachel she is very polite and…
Spoke to Rachel she is very polite and helpful brilliant customer service
November 21, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Nicola,
Thanks very much for taking the time to leave a review, it is truly appreciated.
Delighted that you have found Rachel to be her usual helpful brilliant self, she is a valued team member, who contributes so much & goes above and beyond to help.
Kindly remember that our Customer Support Team are available 24/7 and will gladly answer any questions or queries that you may have.
Regards
Team Dotty
Great games
Great games. Informative chat team. Great all round. I dealt with Rachal and she was fab at getting me the answers I needed.
November 21, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Ayshea,
Many thanks for your Feedback!
So happy that you are enjoying our games, Rachel really is great and will gladly assist when and where she can. We will pass along your kind words to her.
Kind regards
The Dotty Bingo Team
Outstanding Service
The customer service/care is absolutely second to none. Nothings to much trouble. Had a query on my account early today and I spoke with Rachel. Minutes later all sorted. 10 out of 10 from me
Jo
November 20, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Joanne,
Thank you kindly for taking the time to leave a review.
What a lovely review it is too, great that you value our Customer Support Services provided. Rachel really is truly efficient and caring.
Please remember that our Support Team are available 24/7 should you ever require assistance.
Kind regards
Team Dotty
Had teresa dealing with my request…
Had teresa dealing with my request today, very polite and helpful thank you
November 19, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Happy Lady,
Thank you so much for taking the time to leave a review.
So pleased that you are happy with your recent interaction. Teresa is a credit to our Support Team and your generous thoughts will be relayed back to her.
Kind regards
The Dotty Bingo Team
Reply from Dotty Bingo
Hi Ben,
Thank you for your review. We’re glad to hear that Teresa was able to be of help, we’ll be sure to pass along your kind words!
Regards,
The Dotty Bingo Team
Enjoyed a good win and payout within…
Enjoyed a good win and payout within 24hrs. Great fun.
November 15, 2025
Unprompted review
Reply from Dotty Bingo
Hi Carwyn,
Thank you for sharing your experience! We’re delighted to hear you enjoyed your win and that your payment was processed swiftly. We’re glad you had a great time, and we’re always here to help if you need anything.
Regards,
The Dotty Bingo Team
Perfect strait to point happy to help
November 15, 2025
Unprompted review
Reply from Dotty Bingo
Hi John,
Thank you for the great feedback! We’re glad we could be clear, quick, and helpful, straight to the point is exactly how we like it!
Regards,
The Dotty bingo Team
I joined dotty bingo week ago I kept…
I joined dotty bingo week ago I kept winning lot of money over week I withdrew and put on as was told by your colleague to get money out you needed put more in the money I won I withdraw then put it on again or so the moneyi kept winning on certain game it was pureluck wasn’t excepting to win a lot!!!so I didn’t lose any of my actual money was money I had won on the slot on Wednesday i was ask send verification which I did 30 40 minutes later I was paid 180 pound they still owed me £660 in middle of night I get email from James saying how they were concern was was putting to much money on!I have now been told that my account been suspended and they make sure can’t open account again with them or there sister sites being bit rude trying say I gamble lot which I certainly do not but when your being told to get money out you need wager It my frist time betting or playing any slots online and never again I am not interested in gambling ever again if this how you's treat your customers who keep winning a lot money over week I never have much luck on winning anything it disgraceful when there people out there putting on 1000's a week but because I wasn’t losing any money was my winnings you’s have decided to suspended my account with concerns of how much was spending even tho was winning I got from you’s I never actually bet any of my own money any money I won was half put back on yesterday got email from Rachel telling me everything has been verified and that I will get payment yesterday which was Thursday it didn't happen email them back got email from Paul said he can't give me excat date like why was I told it would be yesterday then and why so far has it never been late you's had no problem before yous suspended my account putting money in on time I hope it not going have to be waiting 2,3 weeks like some people who also had suspended account There no phone number to call to actually speak someone and I not going back on there website as no point any chance dotty can tell me when yous pay me please as now my emails are being Ingored thanks
Edit I got the money for the today thank you can you now close my account as suspended no point never be doing doing online slots again
November 12, 2025
Unprompted review
Reply from Dotty Bingo
Hi Siobhan,
Thank you for sharing your experience. We completely understand your frustration and are very sorry for the inconvenience caused. Please rest assured that we are looking into your account and the payments issue right now.
We appreciate your patience while we review everything thoroughly, and we will update you as soon as possible regarding your outstanding balance. Your concerns are being taken seriously, and we’re committed to resolving this promptly.
Thank you again for bringing this to our attention.
Kind regards,
Dotty Bingo
I like the site but the withdrawal…
I like the site but the withdrawal process was tedious and takes too long. I had to verify my account and this took time and I was quite frustrated. the verification should be agreed when you sign up not after your waiting for winnings to hit your bank. other sites have instant withdrawals.
November 12, 2025
Unprompted review
Reply from Dotty Bingo
Hi Diane,
Thank you so much for your feedback and for taking the time to share your experience with us! 🌟 We’re really happy to hear you enjoy the site, and we completely understand how frustrating it can be to wait for verification and withdrawals.
We’re currently working on improving this process to make it smoother and faster for our players. Your comments really help us identify where we can do better, and we appreciate your patience and understanding while we make those improvements.
Thanks again for your honest feedback and for being part of our community! 🙏
Kind regards,
Dotty Bingo
Jessica was very fast efficient and…
Jessica was very fast efficient and friendly Thankyou
November 11, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Sam,
Thank you kindly for taking the time to leave a review. So pleased that Jessica was her usual Self in assisting you, fast, efficient & friendly as always!
We will ensure that your kind & positive words will be relayed back to her.
Regards
Team Dotty
Very entertaining games and a bit of…
Very entertaining games and a bit of nice bonuses I won thanks to my luck😋 and thanks a lot to Teresa from customer support for helping me the withdrawals process 💯👌🏻
November 11, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Petros,
Your review is greatly appreciated, thank you.
Great that you find our games entertaining, and have been doing well with the Bonuses, brilliant that your luck is in and long may it continue!
Teresa is very knowledgeable and helpful, your positive Feedback will be passed along to her.
Kind regards
Team Dotty
Teresa from chat on dottybingo.com …
Teresa from chat on dottybingo.com 10/10very polite does her job quick an efficient
November 10, 2025
Unprompted review
Reply from Dotty Bingo
Good morning Carol,
Thank you very much for taking the time to provide Feedback.
So pleased that Teresa was her usual helpful self, she does tend to go the extra mile! Your kind words will be passed along to her.
Kind regards
Team Dotty
Bonus
Paul was very helpful and quick sorting my bingo bonus out thank you
November 7, 2025
Unprompted review
Reply from Dotty Bingo
Hello Anne,
Thank you very much for taking the time to leave a review.
Here at Dotty Bingo, we are so pleased that you have found Paull both fast & helpful in assisting you with your Bingo Bonus, your kind words will be passed along to him.
Regards
Team Dotty
Finally closed my account
Finally closed my account, be wary of the game RTP (Return to player) on slots, it's very low compared to other sites and the parent company (Broadway Gaming) has it's own slots with the RTP set around 4% below the industry standard.
When asked why I wanted to close my account I stated that the RTP was too low, the response was "Sorry you haven't been lucky" no explanation as to how they justify having the lowest RTP in the industry. This isn't a five star site, never has been and I've been playing on here for a long time thinking that at some point my luck has to change, it didn't and never would. Farewell Dotty, You won't be missed.
November 6, 2025
Unprompted review
Reply from Dotty Bingo
Hi Richard,
We’re sorry to hear that you’ve decided to close your account and that you feel disappointed with your experience. We always aim to be transparent and fair with our players, and we appreciate you sharing your feedback.
Regarding RTP (Return to Player), the values for all our games are set and verified by the game providers themselves and are clearly displayed within each game’s information section and in our payouts section on the site.
We understand that gaming outcomes can be frustrating at times, and we truly regret that your experience didn’t meet your expectations. Your comments have been passed on to the relevant teams for review.
We appreciate the time you’ve spent with us and wish you all the best in the future.
Kind regards,
Dotty Bingo
Date unknown
Wade is a very nice chap to be able to speak with and I will go to the end of the world to be able to get the situation resolved. Excellent phone manner and very good at his work. An asset to the company
Del Huxtable
October 10, 2025
Unprompted review
Reply from Dotty Bingo
Hi Del
Thank you, Del, for such a glowing review! Wade will be over the moon to know his efforts and fine phone manners made such an impression.
Regards,
The Dotty Bingo Team
Speedily solved!
Teresa on live chat sorted my query out fast and efficiently. Compared to another bingo site where it took a week to reach the same outcome!
Happy to stay and play here now
November 4, 2025
Unprompted review
Reply from Dotty Bingo
Hi there,
Thank you for your lovely feedback! We’re delighted Teresa could get everything sorted so swiftly, great to know you’re happy to stay and play with us!
Regards,
The Dotty Bingo Team
Don't bother playing on this site.
Don't bother playing on this site.. doesn't matter which room you go in it's the same names that win repeatedly. I told them this on live chat and they shut my account. I've got all the screen shots of the same names on multiple games so good luck disproving that. Amazing what pictures you can take when you have 2 phones. Massive con. Stay clear
November 1, 2025
Unprompted review
Reply from Dotty Bingo
Hello Julie,
Thank you very much for taking the time to leave a review.
It appears that you have not had much luck and we are very sorry to hear this. Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We would really like to discuss further with you that we shut your Account? I am very sorry but there is absolutely no way that we would ever close an Account if a Player raised a complaint? Feedback whether positive or negative is always appreciated.
Please contact us on Live Chat or by Email to discuss your experience further. We really wish to thoroughly explore this for you. Thank you.
Kind regards
The Dotty Bingo Team
I had not used a bingo site before and…
I had not used a bingo site before and James on the chat answered quickly and helped with my queries very efficiently, I can see why they are a top site, customer service so far has been amazing, looking forward to actually using the site. Thanks Dotty Bingo.
November 1, 2025
Unprompted review
Reply from Dotty Bingo
Hello Alison,
Thank you very much for taking the time to provide Feedback, this is always greatly appreciated.
Excellent that James, was his usual efficient self on Live Chat! Thank you for saying that we are a top Site. Should you ever have any questions or queries our Support Team are always on hand to assist.
Kind regards
The Dotty Bingo Team
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