Double Wood Supplements Reviews 180

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Have been using the Amino Acids which I purchased through our UHC account. My sister and her husband have used their products for a while and recommended them to me. I also just ordered some digesti... See more

Company replied

Rated 2 out of 5 stars

They received 2 stars as the product arrived quickly. But one product was not packaged correctly, leaving a burnt plastic smell with bits in my collagen and they would not replace it. I offered to sen... See more

Company replied

Rated 1 out of 5 stars

First, I ordered Tudca from this store because I could not find it anywhere else for less. Ordered, received it. But then I found that Walmart seller had it at half the cost, for approx $19 a bottle f... See more

Rated 5 out of 5 stars

I can only comment on their collagen, great product. Solved hair loss, dry skin and stiff joints. I purchased another product recently. Needed to return for personal reasons, emailed customer ser... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Double Wood Supplements is an online retailer of potent, superior supplements for a better you!


Contact info

3.5

Average

TrustScore 3.5 out of 5

180 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Skeptical Due To Low Price But No Reason To Doubt Purity

Based on smell and color compared to the same substances sold by other companies, their supplements are legitimate as far as I can tell. Their supplements are generally lower priced than others which in discussion forums generally raises suspicions of purity of their products. However because they are not the manufacturer, they have a third party lab test most all their products and offer a guarantee. A lot of people experience placebo / nocebo effect based on their perception of a brand as almost no consumer is going to take the time and money to have supplement tested. So any claims of efficacy or no efficacy are pretty much pointless unless the person had it tested in a lab. If anyone has read Consumer Lab reports, it is not uncommon for purity to vary from brand to brand depending on the substance. I've not heard any accounts of any products from Double Woods being proven by a lab to not contain what the bottle says it contains. So I will give them the benefit of the doubt. Assuming the product is of good quality the price can't be beat = 5 stars.

April 2, 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our company. Your feedback means the world to us, and it's truly rewarding to know that we've met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.

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Rated 1 out of 5 stars

I ordered two bottles of double wood…

I ordered two bottles of double wood DHEA supplements , I took it for almost a year continuously. I had the lab test my blood before and after started the supplements .
My DHEA was 2.2 before and still 2.2 after I religiously took the supplement for almost a year . So basically the product does not work. It’s a snake oil con. I switched to a new DHEA over two months ago, and had my DHEA tested again, now my Levels are up to 5.0 !!! So clearly the double wood supplement does not work

January 31, 2024
Unprompted review
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Reply from Double Wood Supplements

Our sincere apologies for the disappointment you experienced with our product. Your feedback is incredibly valuable to us, and we deeply regret that our DHEA did not meet your expectations.

We understand how frustrating it can be when a product does not deliver the desired results, and we take your concerns seriously. Please know that we are committed to providing high-quality products that our customers can trust.

While our DHEA may not have worked for you as intended, we want to assure you that we are continuously striving to improve and enhance our offerings based on customer feedback like yours. We would greatly appreciate the opportunity to learn more about your specific experience and how we can better serve you in the future.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customerservice@doublewoodsupplements.com

Rated 1 out of 5 stars

Dangerous

I bought Tongkat Ali from Double Wood. It is laced with something. An SSRI I think. I could feel it acutely for 2 days. I gave it another try a few months later and it had the same effect.

This is not just ineffective, it is dangerous, criminal.

March 10, 2024
Unprompted review
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Reply from Double Wood Supplements

We are so sorry for your experience Svetlozar. Tongkat Ali is not an SSRI (selective serotonin reuptake inhibitor). SSRIs are pharmaceutical drugs, while Tongkat is a herbal supplement derived from the roots of the Tongkat. If you are experiencing negative side effects, it's always a good idea to consult with a healthcare professional. Please feel free to reach out to our customer service team
if there's anything we can do!

Rated 5 out of 5 stars

Recurring order correction

I contacted Double Wood to get help correcting a recurring order I had set up incorrectly- totally my fault. The lady who helped me was so kind & understanding and got my order corrected while I was on the line. I love DW products, prices & their customer service is amazing. I’m a customer for life.

March 6, 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you for giving us the opportunity to assist you and provide you with a quality customer service experience. As a small business we appreciate it!

Rated 1 out of 5 stars

NO customer Service

If you received the correct order then no problem. But if you ever received the wrong order, you won't get help. I ordered 2 bottles NAC and 2 bottles Turkey Tail but only received 1 bottle NAC and 2 bottles of Tongkat Ali instead of Turkey Tail! I emailed them 3 times and submitted online form through their webpage but only to get an auto email that my request is closed! I also cannot sign in to view my order details. The 30 days money-back and return refund policy is also a hoax! Please check the website carefully before ordereing.

March 4, 2024
Unprompted review
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Reply from Double Wood Supplements

Hello Jason. We are so sorry for your experience! We want to help. Please reach out to us at sales@doublewoodsupplements.store so we may better assist you.

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Rated 5 out of 5 stars

Helpful Customer Service

The customer service team at Double Wood Supplements resolved my issue completely to my satisfaction. I love their products and appreciated their
care in handling my issue.

February 26, 2024
Unprompted review
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Reply from Double Wood Supplements

Thanks Suze! It's our pleasure. Please let us know if you need anything else.

Rated 5 out of 5 stars

Very thoughtful answer to my K2 question.

Very thoughtful answer to my question on K2 contained in Natto supplement.

February 7, 2024
Unprompted review
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Reply from Double Wood Supplements

Glad we were able to assist you Gary! Please let us know if you need anything else going forward!

Rated 5 out of 5 stars

Curtomer oriented and professional…

Curtomer oriented and professional service. We ordered with shipment to Europe and everything was more than fine. Thank you Double Woods!

February 6, 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you Robert! Stay well and enjoy your supplements!

Rated 5 out of 5 stars

Lost in the Mail

My order got lost in the mail. BWS sent me what I needed free of charge. So kind and I am Happy

January 24, 2024
Unprompted review
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Reply from Double Wood Supplements

So glad we could help you Robert!

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Rated 5 out of 5 stars

Fantastic products and amazing customer…

Fantastic products and amazing customer service!! Others may be slightly cheaper on some things, but the quality and headache free exceptional experience is definitely worth it.

January 24, 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you for the review Jim! And thank you for being such a loyal Double Wood customer.

Rated 5 out of 5 stars

Effective supplements

Thank you Laura for your knowledge and kindness today. And thank you Doublewood for clean and effective supplements, especially the malate

January 4, 2024
Unprompted review
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Reply from Double Wood Supplements

Thank you M G! We appreciate your feedback and for being a loyal Double Wood customer!

Rated 5 out of 5 stars

Buy it

This supplement has been a game-changer for me. The increased stamina and longevity are remarkable, and I've noticed a significant improvement in achieving longer-lasting erections. It has boosted my confidence and overall satisfaction.
What's even more incredible is the positive impact it has had on my wife. She has experienced heightened lubrication, making our intimate moments more enjoyable and fulfilling. It's like a rejuvenation for both of us.
Beyond the bedroom, I've noticed positive changes in my overall well-being. This supplement has not only enhanced our intimate life but also contributed to a healthier and happier relationship.

December 1, 2023
Unprompted review
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Reply from Double Wood Supplements

Great review Mike! We are so happy you are both enjoying your products.

Rated 5 out of 5 stars

Today I was able to talk to…

Today I was able to talk to Laura@Doublewoodsupplements and she was able to help me place my triple pack orders for Serrapaptase, Nattokinaise and Magnesium Taurate! Their Nattokinaise has helped me me so much with my blood flow and the the Dr doesn’t get it! They never will! Thanks for great products! John

December 18, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you John! So happy we were able to resolve your problem and give you the 5 star experience you deserve.

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Rated 5 out of 5 stars

Customer service above and beyond

Customer service above and beyond! They were able to help me sort out subscriptions that I needed. Great product, fast shipping and so easy to work with. Highly recommend!

December 18, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Janet! So glad we were able to help you!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I purchased a product on Amazon that caused side effects. I reviewed the product on Amazon and Doublewood contacted me and refunded the cost of the product. I did not expect or request a refund. A very pro customer attitude followed by action.

December 14, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Caz! We are grateful for your loyalty and your review!

Rated 5 out of 5 stars

Double Wood Supplements makes things right

I placed an order for a supplement based upon an email sent to my by Double Weed Supplements. After the order was placed, I found I had received another email with a significant discount available. I sent a note to Double Weed's customer service group that I had missed the discount. Double Weed Supplements revised my bill in an amount less than the discount. This is a customer commitment that I really appreciate.

December 4, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you James! We are glad we could provide you with the 5 star service you deserve!

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Rated 5 out of 5 stars

This company and the employees are…

This company and the employees are absolutely AMAZING! They are so helpful in sharing information and willing to resolve any issues. I will continue to be a loyal customer forever. Thank you DD for being such a great company to do business with.

December 8, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Teri! We are so grateful for your kind words!

Rated 5 out of 5 stars

Trustworthy company!

Wow! I’ve nearly switched everything that I use for supplements over to Double Wood Supplements. They have everything that I’m looking for when I’m looking for a supplement. They use single source ingredients. They are GMP, made in the USA, and third-party tested. They are very reliable company and their customer service is stellar. Not something you find much anymore anywhere. I’ve had nothing but completely positive experiences with them and that’s why I’m writing this review because it has been such a long road trying to find a supplement brand that I can trust.

May 15, 2023
Unprompted review
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Reply from Double Wood Supplements

Very grateful for this review Tnkrtam! Please let us know if there's anything you need!

Rated 5 out of 5 stars

I spoke to Laura in customer service…

I spoke to Laura in customer service and what a wonderful experience so helpful and helped me resolve my issue at this moment. I can Honestly say she was by far the best lady I've ever spoken to in Any customer service situation. This company is awesome and I'd give them more than a 5 if I could. Thank you again Laura, you are such a blessing and made my day!!!

December 7, 2023
Unprompted review
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Reply from Double Wood Supplements

Thank you Joy! You are a joy. We appreciate you! thank you so much for the review.

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