Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more
Company replied
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Review summary
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We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more
Company replied
Ordering was very easy, products were well packed and individually wrapped. Looked amazing when out of packet. Our son loved them, but hubby and I found them too much, you could easy break down into 3... See more
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The website was very easy to navigate. I chose a box of 6 cookie pie flavours and although a lot of them were already sold out I was able to find enough suitable flavours as a gift. I ordered the box... See more
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Company details
Written by the company
About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.
Contact info
Unit 1 A52 Business Park, PE24 4AW, Croft, United Kingdom
- 01754 768120
- customerservices@doughgirl.co.uk
- doughgirl.co.uk
4.0
Great
963 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Good, but there is an "Elephant in the Room"
Whilst what was delivered was good, it was late, well not late, because you don't actually guarantee anything regarding a timed delivery. The whole "Preferred delivery date" is killing your ratings, you must be seeing that?. Ditch that entirely, get it right and use a delivery service that can guarantee a delivery and can be tracked properly. But, you don't need me or all those unhappy customers who are buying gifts for a particular date to tell you that, you should have been implementing this as soon as you saw this was your main driver of "dissatisfaction" not telling people it is "what they agreed to" before purchasing. Good luck with your business going forward.
August 19, 2026
Unprompted review
Reply from DoughGirl
Hello Nick,
Thank you for your feedback.
Our team are always looking for ways to improve and keep our customers happy. Please be rest assured we are working hard to meet the preferred delivery dates and apologise if there was an unexpected delay with your order.
We recommend you contact us at customerservices@doughgirl.co.uk so we can assist you further.
Please accept our sincerest apologies for any inconvenience caused.
Good product
Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and as it is summer that wasn’t sufficient but I would 100% buy from here again
August 13, 2026
Reply from DoughGirl
Hello,
Thank you for your review!
We are so glad you enjoyed your order.
We will ensure your feedback gets passed on to the relevant teams.
Apologies for any inconvenience caused.
Send as a gift
Send as a gift & I was told they were delicious. Arrived promptly & safely. Would use again, also reasonably priced.
August 12, 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
Reply from DoughGirl
Thank you so much for your review! We are glad that you enjoyed your sweet treat!
Incredible!
We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that we wanted to try! It was really well packaged, the slices are HUGE and delicious, good value for money. Would recommend and would order again.
August 12, 2026
Reply from DoughGirl
Hi Alison,
Thank you for your review! We are glad you enjoyed your order and apologise that you were unable to get all the items you wanted due to how fast our products sell out once restocked! We do restock daily and look forward to your future custom!
Me and my boyfriend ordered these…
Me and my boyfriend ordered these nearly 2 weeks ago they claimed they shipped out last week and they have not at all Royal Mail still haven’t received, claim they ship out within a few days nd they do not absolute joke of a company I would avoid and we wont be back, aswell as they’re customer service absolutely terrible
August 19, 2026
Unprompted review
Reply from DoughGirl
Hi Alyx,
We are sorry to hear about the issues you may be experiencing with your order.
We kindly ask that you contact our customer service team at customerservices@doughgirl.co.uk so we can assist you further.
Apologies for any inconvenience caused.
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!
Reply from DoughGirl
Thank you for your 5* review! :)
Disappointed
I was disappointed that my order was not dispatched until the day after my preferred delivery date I had chosen, which meant it was late for the occasion I had ordered it for.
Also there were no ice packs to keep the product fresh, so my order was quite melted when it arrived due to the hot weather.
The product itself is great and tasty, but I don’t think I will be using this service again.
August 14, 2026
Reply from DoughGirl
Hello Catherine,
Thank you for your review.
We are sorry to hear you are not happy with your order on this occasion, please contact our customer service team on customerservices@doughgirl.co.uk so we can assist you further.
Apologies for any inconvenience caused.
Great value for money ,very tasty!
August 12, 2026
Reply from DoughGirl
Thank you so much for your 5* review!
Fantastic delivery ...
Fantastic delivery .... generous portion sizes ..... they tasted amazing
August 12, 2026
Reply from DoughGirl
Thank you for your review! We are so glad you love them as much as we do!
Cookie Pies Are To Die For!
The cookie pie slices are absolutely amazing, I couldn’t recommend them more! Stick them in the microwave for 30 seconds to get some of that chocolate melted. Great service! Great Delivery! Great Deserts!
August 19, 2026
Unprompted review
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!
Products I ordered to share with Mum…
Products I ordered to share with Mum for my birthday was too nice & too tempting
July 29, 2026
Reply from DoughGirl
Hello,
Thank you so much for your sweet review! We look forward to your future custom again soon!
Reply from DoughGirl
Hello Debra,
Thank you so much for your review!
We are so glad to hear you love our Malteser Cookie Pie as much as we do!
Reply from DoughGirl
Hi Dawn,
Thank you so much for your review!
We are so glad you love our products as much as we do!
I love the taste of the cookies I like…
I love the taste of the cookies I like great quality and value
August 12, 2026
Reply from DoughGirl
Hi Tanya,
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and loved our products as much as we do!
Reply from DoughGirl
Thank you for your review. We are sorry to see that this order was not to your taste on this occasion. We kindly ask that you contact our Customer Service team at customerservices@doughgirl.co.uk for further feedback so that we may assist you accordingly.
Brought for a friend great product…
Brought for a friend great product choices available arrived promptly and she loved them says they were delicious and she will deffo order from them and I will use again in the future
July 31, 2026
Reply from DoughGirl
Thank you for your 5* review :) We are so pleased to see that you enjoyed your order and that you thought our product was great!
Absolutely fantastic service and…
Absolutely fantastic service and gorgeous cookies and brownies, will be ordering again soon, got my order delivered on a very hot day and nothing was spoilt as was packaged really well and even had ice packs in the boxes. Keep doing what your doing as everything was excellent, thank you very much
August 12, 2026
Reply from DoughGirl
Thank you so much for your sweet review! We look forward to your future custom again soon!
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