Douglas & Gordon Reviews 

325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, often going above and beyond expectations to ensure a smooth process. The service provided is frequently highlighted as excellent, with many appreciating the clear guidance, efficiency, and ease of communication throughout their journey. Reviewers often note the quick response times and the overall positive user experience, making stressful situations feel much more manageable. However, some people were dissatisfied with the service, experiencing poor communication, unresponsiveness, and issues with property conditions. A few other people also felt that the company's response to complaints was dismissive, and some noted difficulties with specific administrative requirements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and thorough... See more

User experience

Consumers find the user experience to be positive, with many describing the entire process as easy, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd like to highly recommend Lyle Hendricks at Douglas & Gordon. Lyle managed my tenancy at Ashley Court from start to finish, and was consistently responsive, professional, and easy to communicate wi... See more

Company replied

Rated 5 out of 5 stars

It has been a pleasure working with Rob Stanley from start to finish. His knowledge and experience of our particular situation helped us find the right buyer in a matter of weeks and he helped the pro... See more

Company replied

Rated 5 out of 5 stars

A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more

Company replied

Rated 5 out of 5 stars

Colin was the absolute best person I could’ve hoped for to deal with the sale of my property. He was outstanding, working very hard to complete a tough and complicated sale process. Handled everything... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

325 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(325)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Realistic approach and great communication

We recently sold our house in SW16 through Rob Stanley at D&G. It wasn’t an easy house to market but Rob did an excellent job and got us a result beyond our expectations. We chose to instruct Rob over other agents due to his local knowledge and realistic advice.
His communication was exceptional throughout and he smoothed the whole process for us. We would recommend him highly to anyone.

March 14, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear JB, thank you for taking the time to leave us a review. We are delighted to hear of your experience and so happy that we surpassed expectations. We hope to help you again in the future. D&G

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Rated 5 out of 5 stars

Great experience with D&G

I had the absolute pleasure of dealing with Iria throughout my search! She was friendly and professional. Went above and beyond to make sure I was looked after with during my search. I would recommend to anyone and everyone looking to find their new home.

March 11, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Anya, So glad we were able to successfully help you in your property search. Iria is a superstar! We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Helpful and communicative

Ciarnan was super helpful throughout the process and always responsive. Thanks for all your help!

March 13, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Jessica, You're welcome!! That's what we're here for. Ciarnan will be grateful for your review. We hope to help you again in the future. D&G

Rated 5 out of 5 stars

Chris Campbell was excellent

Chris Campbell was excellent - his understanding of the market was first class and he was spot on with all his advice.

March 3, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Hugh,
Thank you for taking the time to write a review. So glad to hear about your experience. Chris is a seasoned professional and we hope to be able to help you again in the future! D&G

Rated 5 out of 5 stars

Helpful and Friendly staff

We worked with Ciarnan who was extremely helpful and friendly. He responded quickly to all of our emails and was always able to answer our questions. Would highly recommend to all.

March 5, 2025
Unprompted review
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Reply from Douglas & Gordon

Ciarnan is a true superstar and we are so happy he was able to help you in your search. We hope to help you again in the future! D&G

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Rated 5 out of 5 stars

Fantastic service!

My partner and I are currently looking for a house. Yesterday I had fantastic service from Iria Matos. She was very kind and friendly from the start. She showed us several apartment options and spent a lot of time in her afternoon looking for the option that best fit our needs. For now we are still looking but we are very happy to find people like Iria who do her job so well. We hope to find our new home very soon!

March 4, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Sheila, Thank you for taking the time to write this review. I'm sure Iria will find you the perfect home! D&G

Rated 5 out of 5 stars

Fantastic experience with Chris at D&G

We have just completed on a property with D&G - Chris could not have been more helpful or professional throughout the process! As first time buyers we had lots of questions but Chris was so knowledgeable and proactive that he always had the answers and was consistently able to put our minds at ease. Can’t imagine a better or smoother experience. Thanks Chris! Highly recommend

March 1, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Helen, Chris is a true professional and we are delighted to hear you have found your first home. How exciting! Thank you for taking the time to write this review. D&G

Rated 5 out of 5 stars

Highly Recommend

Fantastic Service from Chris Campbell. He went over and above to support us throughout the process. We were first time buyers and also welcomed a baby while in the process of exchanging and Chris was very accommodating. He reassured us at various steps, communicated well and was very proactive to find resolutions to any issues that emerged. Highly recommend.

March 3, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Duncan, Congratulations on your new arrival AND your new home! Thank you for taking the time to leave Chris a review. We really appreciate it. D&G

Rated 5 out of 5 stars

Exceptional service from Guy Farquharson

We recently sold our flat near London Fields, Hackney, with the help of Guy Farquharson who is simply amazing at what he does. Calm and dependable, he will find the right buyer and get things over the line with all parties involved happy. Trusting Guy was one of the best decisions we’ve ever made. We very warmly recommend him to anyone considering selling their property, in Hackney or beyond.

February 7, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Katherine, Thank you so much for taking the time to leave a review. D&G always like to hear about your experience. We look forward to helping you again in the future! D&G

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Rated 5 out of 5 stars

Board Member of the Block

I have been on the Board of Directors of my building for a few years. The new board, of which I am a part, inherited a difficult situation that had been caused by the previous board. To resolve a serious tenant issue we needed to establish a much improved relationship with D&G. We were able to accomplish this with our building manager Sergio Bonilla (who has moved to a different firm) and most especially with the present building manager Joanne Carey. We are finally having results with resolving serious tenant issues. Joanne has been a gift to us after going nowhere for so long. The director Calum Watson was also personally involved before Joanne came on board when she was recently hired. We are also very grateful to him.
Joanne has been totally committed to helping us on a regular basis as well as in emergency situations. As a board, we are backed by a very knowledgeable and supportive individual and it has made all the difference

February 13, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Barbara, please note that this is the Trustpilot page for Douglas & Gordon the estate agency whereas your review is for Douglas & Gordon Block Management, which is an entirely separate company to us.

I appreciate the names are very similar and therefore it is confusing but please move your review to D&GBM's page so that they are able to benefit from your review.

Best wishes, D&G

Rated 5 out of 5 stars

Great experience renting a property with Kelley

We had a fantastic experience with Kelley Doyle during our search, and eventual move to a rental property.
From the very start Kelley was super speedy in all the correspondence, replying to emails/whatsapps at all hours of the day. Connecting via WhatsApp helped make the process very efficient.
I personally really appreciated Kelley's proactive support and guidance - it really helped make the whole process less stressful, always knowing what the status was and being on hand to answer any questions we had.
I highly recommend D&G based from our experience.

February 4, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Barbara, we are so happy to hear Kelley was able to help you. She is a superstar and we really value your review. Thank you, D&G

Rated 5 out of 5 stars

Catalina Ronchal is the best real…

Catalina Ronchal is the best real estate agent in London. Very open, efficient and nice. She helped me find the flat to rent that I am very happy about.

February 1, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Maria, Catalina is a true professional and we are so glad to hear you were able to find the perfect flat. We look forward to being able to help you again in the future! D&G

Rated 5 out of 5 stars

If only every estate agent was like Tom Yeomanson

If only every estate agent was like Tom Yeomanson. I couldn't fault the support he gave, from first meeting right through to the final legal documents. Tom will always be honest with you, supporting you along the process with his knowledge and makes sure that both buyer & seller are happy along the way. I wouldn't hestitate to recommend Tom to any of my family or friends. Honestly the best decision I made was chosing Tom, he made what is normally quite a stressful process feel a lot easier to cope with!

January 28, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Sophie, Tom is one in a million! Ha has years of experience and a very cool head on him. He is an exceptional estate agent and we are glad you agree! Thank you for taking the time to leave a review. Best wishes, D&G!

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Rated 5 out of 5 stars

Catalina was fantastic in helping us…

Catalina was fantastic in helping us find a place in the battersea area. Very responsive and happy to help us! Look forward to living in the place we found.

January 4, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Jack, we hope you are enjoying your new home. thank you for taking time to leave us a review. We really appreciate it. Best wishes, D&G

Rated 5 out of 5 stars

5 Stars for These Superstars

I dealt with Kelley and Catalina throughout the entire lettings process. They were extremely helpful and responsive. Answering all my questions quickly and were both extremely knowledgeable about the market.

Thank you girls!!

January 14, 2025
Unprompted review
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Reply from Douglas & Gordon

We are so glad to have been able to assist you! We look forward to helping you again in the future! D&G

Rated 5 out of 5 stars

Brilliant & energetic team

The energy of the D&G team is brilliant, as a landlord I use both the sales and lettings departments. A few months ago, Catalina swiftly found some fantastic tenants for a 2 bed in SW11, the deal went through so smoothly, leaving both me as a landlord super happy together with satisfied tenants. Great job, Cati! Keep up the good work D&G!

June 24, 2024
Unprompted review
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Reply from Douglas & Gordon

Well this is exactly the sort of feedback we love to hear! Catalina is a true professional and our lettings team love to go the extra mile. We hope to help you again in the future Fiona. Best wishes, D&G

Rated 5 out of 5 stars

The best experience

The best experience. Super friendly and reliable - any issues were resolved with ease due to the great communication!

January 3, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Lucy, this is so wonderful to hear! Thank you for taking the time to leave a review. Best wishes, D&G

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Rated 5 out of 5 stars

Excellent service from the agency and…

Excellent service from the agency and Danielle. I was chauffeured to the locations and there was follow up as agreed. The agent addressed all my queries.

December 21, 2024
Unprompted review
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Reply from Douglas & Gordon

Dear Taz, We love hearing about your experience and we are very glad to have been able to help you. Best wishes, D&G

Rated 5 out of 5 stars

I had the pleasure of working with Catalina!

I had the pleasure of working with Catalina on my flat search and I couldn’t recommend working with her more. She was incredibly professional, attentive, and truly went above and beyond to understand my needs - not to mention her knowledge of the market and ability to find the perfect options saved me so much time and stress. Thank you Catalina!

January 13, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Nikki, we pride ourselves in going the extra mile in our business. Catalina will be very grateful for your recognition of this. She is a superstar! Thanks for taking the time to leave a review. D&G

Rated 5 out of 5 stars

I had such a fantastic experience with…

I had such a fantastic experience with Kelley, she was brilliant from start to finish. She was professional and attentive. Her quick responses and availability made the whole process stress-free. I am absolutely delighted with my rental and can’t thank her enough!

January 20, 2025
Unprompted review
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Reply from Douglas & Gordon

Dear Jane,
So glad to hear Kelley made your search stress free. We hope you are enjoying your new home! D&G

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