Douglas Hall Kennels Reviews 

637
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, friendly, and ready to answer any questions without making anyone feel rushed. Reviewers often note that the team consistently provides wonderful aftercare support, including helpful follow-up calls to check on how the new pets are settling into their homes. However, some reviewers expressed concerns regarding the health and origins of the animals. A few other people also felt that the surrounding kennel conditions or the overall facility maintenance could be improved upon during their personal visits.

What people talk about most

Product

Customers had ambiguous experiences with the product, as many reviewers expressed immense delight, describing... See more

Staff

Users describe positive interactions with staff, noting they are exceptionally helpful, friendly, and patient... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a stark division in how... See more

Facilities

Reviewers express mixed feelings about the facilities, as while many consumers praised the extremely clean... See more

Customer service

Reviewers highlight high satisfaction with customer service, praising helpful staff who patiently answered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We were made to feel very welcome;we weren't rushed and were encouraged to wander round to meet all the puppies

Rated 5 out of 5 stars

Big shout out to Eric..the owner...and the staff especially Sarah...fantastic experience from start to finish...its not just about buying a dog ..its everything else that's included... for example..t... See more

Company replied

Rated 5 out of 5 stars

We bought our Suzie girl from Douglas hall, they were incredible. They advised us to have a full health check within 48hrs to put our minds at rest, all of which came back amazing. Suzie is the best p... See more

Company replied

Rated 5 out of 5 stars

We purchased a female Cockerpoo from Douglas Hall approximately 9 years ago and when we unfortunately lost her last year, there was only one place which we considered for our next furry family member,... See more


Company details


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4.0

Great

TrustScore 4 out of 5

637 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(637)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Finding Charlie

We were in search of our new family member and visited Douglas Hall Kennels as they were recommended to us. We had seen photos of two French Bulldogs on their website and I contacted them to arrange to go and meet them. My heart melted when I met our new puppy that we have named Charlie.
All the staff at the kennels were professional, friendly and knowledgeable giving us advice and information clearly to help us care for our new dog over the coming weeks.
Charlie has settled in well and enjoys the walks and playtime with my grandchildren when they visit. He has a lovely character.
I was very impressed that a few weeks after we took Charlie home, Douglas Hall Kennels rang us to see how he was doing and to remind us they are there for any help or advice going forward which just proved to me that they really care for all the dogs they breed.
I would not hesitate to recommend them to anyone and I am sure whatever they are looking for, they will find here.

May 10, 2022
Unprompted review
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Rated 5 out of 5 stars

I would recommend DHK to anyone looking…

I would recommend DHK to anyone looking for a puppy. Initially I talked with Eric (the owner) on the phone and he advised me what breed of puppy would be most suitable for our lifestyle and family environment.
We arranged a visit to look at the puppies and we were very impressed with the manner of the staff and also just how clean and well maintained the kennels were (which I imagine is very hard with so many puppies!). The puppies all looked very happy and content. We were not in a position to take a puppy that day due to an imminent holiday and was not under any pressure from DHK. Following our holiday we made an appointment to go and view the puppies again. We were shown around by Tia who was very friendly and answered our questions. Again, we did not feel any pressure to buy. They have so many lovely dogs and we found it hard to choose so we now have two puppies, Millie (Cavapoo) and Maisie (Cavapoochon). Both are settling in really well and are healthy, happy puppies. We have received a followup call from DKH asking how they are settling in and if we have any questions we can call them anytime.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding! Highly recommend.

We were after a puppy as a friend for our existing dog and a new addition to our family. We had previously got puppies from families but herd of some families not being completely honest etc. After recommendation from a friend we visited Douglas hall kennels. We were blown away by the service we received from everyone! The facilities are breath taking and the care and love for their puppies are at the front of everything they do. We came home with our cavalier King Charles spaniel puppy and we couldn’t be happier. He is such a lovely addition to our family and brought us much joy and love. I would never hesitate on recommending Douglas hall kennels to loved ones and I would definitely go back! Absolutely outstanding kennels and genuinely lovely people!

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Puppies

We thoroughly enjoyed our trip to Douglas Hall Kennels. All staff were lovely, friendly and informative! The pups were all clean, happy and clearly well looked after. We brought our 2 boxer cross BBDs home just over 4 weeks ago now & absolutely adore them! My mother in law also came home with a sprokalier who is just a little angel!

April 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Perfect place to get a puppy

Perfect place to get a puppy. Well looked after and the staff are friendly. Love our new addition to the family, will be back again if a new addition is needed and will recommend to others.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

We got our cockapoo from Douglas Hall 3…

We got our cockapoo from Douglas Hall 3 weeks ago and i can't recommended here enough to get your dog. The staff are very friendly and helpful all dogs are well looked after and the Kennels are always clean and tidy.
The aftercare is excellent.

Kelly

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect for finding a puppy

We had a great experience buying our first puppy! They have a range of breeds who all look beautiful.

Friendly staff who encourage you to play and get closer to the pups, all of which look happy.

Our new pup is settling in very well and is the perfect addition to our family, would certainly recommend!

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Douglas Hall Kennels

Highly recommend Douglas Kennels. We bought our cavapoo pup 3 weeks ago and found the staff very friendly but professional and helpful. All the pups were very happy and healthy and their environment very clean.
Our pup was independently vet checked by our own vet within 24 hours of bring pup home, (the staff advised us to do this) and given a clean bill of health.
Thank you Douglas Hall Kennels for our beautiful boy who is now very much part of our family and he is fabulous with my grandchildren too.

April 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Very impressed

We bought our Morkie boy 'Waffles' in January. We were very impressed with the kennels, very clean and tidy. There was no pressure and we were allowed to take as much time as we needed to view and handle the puppies. Waffles is doing really well, and is coming on with his training, and is now walking really well on his lead. He is a very sociable and confident and loves all people and his doggie friends.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

We got pippa just over 5 weeks ago and…

We got pippa just over 5 weeks ago and she is an absolute dream we are al besotted with her she Douglas halls have been great from the start we were put on a waiting list and contacted straight away they helped with everything we needed to know/do on bringing her home and they even followed up with an after call to check how she is doing would highly recommend them

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Sandy ❤️

Our lovely Cavapoo Sandy is all and more we ever hoped for. She has settled in with us very well and the training is coming on by leaps and bounds. She is good on the lead and knows quite a few commands. Douglas Hall kennels provided a clean warm environment for the puppies with food and water always on hand. I would rate our experience as excellent.

April 6, 2022
Unprompted review
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Rated 5 out of 5 stars

Great place

We got our puppy from here and the kennels where very clean the puppys where very well looked after and the staff where very friendly and helpful, the office staff where very good in explaining the way we paid for our puppy and all the paperwork.
Would recommend them.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience @ Douglas Hall Kennels

Very good experience with Douglas Hall Kennels. Very helpful and informative from the minute we contacted them to purchase our beautiful Cavachon 'Martin'. The Kennels were very clean and we were able to spend as long as we liked there looking around before taking the little lad home. Following getting him home they have continued to be helpful answering questions and calling to follow up to check we were all doing well. The vet remarked on how healthy he was and that he was such a friendly and clearly well cared for pup. Thanks so much - would thoroughly recommend!

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

100% ✨

Bought my beautiful Boxer-bulldog pup Nyla from Douglas Halls and honestly can’t fault her at all, perfect health and perfect manners too for only being a pup! Everyone at Douglas Halls were super friendly and the whole process was a breeze. Always super friendly whenever you speak to them and always offer advice whenever you need it! Already recommended to my friend who wants (another) Dachshund 😂🌟

March 22, 2022
Unprompted review
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Rated 5 out of 5 stars

Cavapoo

We got Pepper at the beginning of February, she’s just so amazing and we had a great experience with the breeder. Thank you so much.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Everything

Great set up, great knowledge, great aftercare & got ourselves a great little dog!
Don’t hesitate to check them out when looking for a new addition to your family!

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Paddy the Shihpoo.

First class service from the minute we entered looking for a new puppy to grace our home. Nothing was too much trouble and we spent quite a time sitting with our puppy in the kennel before we finally said yes to him.
Very helpful, professional staff on hand to answer any queries. We collected our pup one week later after he had been vaccinated and assessed by the vet.

February 28, 2022
Unprompted review

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