I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more
This is such a good product and the set up was easy by myself - older woman. I overfilled the top chamber to start with, so experienced some overflow. Fortunately, I got a very prompt reply from Custo... See more
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more
Company details
About Doulton Water Filters Ltd
Written by the company
About Doulton Water Filters Ltd
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Contact info
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great people to deal with
Great people to deal with, friendly and helpful. My filters arrived on time and are really great. Thanks.
April 28, 2026
Filtering Your Water is a MUST
Since buying our countertop water filter from Doulton, not only have I been able to drink the water straight from the Tap (via the filter), but my health has also improved, as I am able to hydrate properly and don't need to mask the water with a cordial. Additionally, the dogs are getting clean and safe water, which is only positive. I am recommending the water filter to all my friends.
April 22, 2026
Wanted a Berkley for a long time
Wanted a Berkley for a long time. The filter is fab and it looks gorgeous. I’m totally in love with it. Read a lot about it. Did my research but this I’m satisfied is the best. Thank you xx
April 14, 2026
A quicka and Efficient service with a…
A quicka and Efficient service with a product that does exactly what it says.It's going to do . great water
April 27, 2026
Recommended
Once I realised that a small amount of water was supposed to be retained in the top cannister it was so easy to use. Good size for a small kitchen. Water tasted better than any other filter brands I have used. 10/10 so far. Would recommend.
April 14, 2026
Very Happy with my 6 litre Gravity Water Filter
My order arrived very, swiftly thank you. I love the sensible packaging and the look of my Gravity water filter. I also love the taste of the water.
Two things though.
If you haven't had a water filter before or if you have had an ineffective one, you may be surprised at how long proper filtration takes. Don't let this put you off.
The Gravity Filter doesn't include the optional water level marker. I wish I had bought one at the beginning to save the accidental overflows!
April 24, 2026
Reply from Doulton Water Filters Ltd
Thank you so much for trusting us with your water. We are so pleased to hear that you have been enjoying your system!
Delivery was a pickup which was quick…
Delivery was a pickup which was quick and easy. The products is fantastic. Works really well and the setup was easy to do as well. So no no problems the instructions what came with the product was very easy to understand. I'm loving my gravity filter system and my clean water at last.
April 14, 2026
I have wonted one of these Walter…
I have wonted one of these Walter filters for a long time my daughter got one and I have got to say the Walter is beautiful very fresh you can definitely tell the difference so I had to have one and I’m so glad I did no more buying bottle Walter in horrible plastic bottles for me
April 25, 2026
A joy to drink clean fresh water any…
A joy to drink clean fresh water any time of day when you feel like it.
Tap water that is a pleasure to drink.
April 30, 2026
Disappointing
I was so looking forward to using Doulton filtered shower head. I must admit am pretty disappointed.
The flow poor, I tried to unlock the respective parts where the filters are situated I was unable to. I even bought spare filters.I sent email requesting assistance, still waiting....
April 24, 2026
Reply from Doulton Water Filters Ltd
We're sorry to hear that you have had this experience. It sounds like there may be a problem with the shower head, as our feedback on this product is usually exceptionally positive. Please email filtersales@doulton.com and our team can resolve this for you.
The Doulton water filters are perfect…
The Doulton water filters are perfect for my water filter, very good price arrived fast and very well packed, i will re order from this company again.
May 1, 2025
That’s some quality H2O
Definitely rate it for taste. I’m using the ultra Sterile filters, haven’t done any tests to see if it removes what it say it does so can’t comment on that. But It’s a great feature, easy to build, easy to clean. Will probably get another one with the fluoride filters next.
March 23, 2026
When i tasted the filtered water i knew…
When i tasted the filtered water i knew it was money well spent.
April 3, 2026
Water Filter Blues
I have loved using my water filter and the water is lovely. I have had the unit for 6 months and it is time to replace the filters. I misread the price of the ceramic filter and thought it was 43 pounds for a pair. However, when I looked yesterday I realised that was each, unless I subscribed and about twenty pounds would be knocked off the price. I felt cheated in a way. I knew the filters would need replacing but the cost is about half to two thirds of the price I paid for the unit. It is really disappointing. I don't want to subscribe so now I am penalised. Very upset about that. I am not sure if I want to pay 90 pounds plus for two filters. For that reason alone I would not recommend. The product is lovely but too expensive to run.
April 29, 2026
Unprompted review
Reply from Doulton Water Filters Ltd
Thank you for your review – and also for trusting us with your drinking water. We really appreciate hearing about this. Our prices are based on various factors, including the cost of materials used and the contaminants that they target. You can cancel your subscription at any time, so if you would like to give this a try there is no commitment to continue if you feel that it is not right for your needs. If we can do anything else to help, please email filtersales@doulton.com
Good product
Delivery was super quick! Price is good and water tastes better now. I'm happy with this water filter
April 16, 2026
Stainless water filter with ceramic…
Stainless water filter with ceramic filters. Works well, takes a long time to filter, but nice water at the end of it. Delivered quickly. Water level indicator with tap, worth the extra outlay.
April 23, 2026
Very efficient!
April 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.