I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
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I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more
Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more
These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more
Company details
About Doulton Water Filters Ltd
Written by the company
About Doulton Water Filters Ltd
Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Contact info
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
- 0333 340 3600
- filtersales@doulton.com
- doulton.com
4.7
Excellent
1K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Good product but not impressed with…
Good product but not impressed with after sales as they cannot identify the correct reference for a replacement drinking water TAP cartridge, if it should be needed in the future.
It took persistent emails to eventually get correct ref for HOT/COLD cartridge which apparently is FL02GJ Ceramic Cartridge. If replacement cartridges are not easily available then the complete tap becomes a throw away item when the TAP cartridge leaks.
May 1, 2026
Unprompted review
Doulton - a good British company
Doulton seem to be an honest British company, making important water filtration systems that every household needs.
Their service is quick and reliable.
May 5, 2026
Great service, great products.
We bought two new filters for our counter top filter. The difference in the quality of the water is amazing. Thank you.
May 5, 2026
A brillant lady so helpful great…
A brillant lady so helpful great service thank you it is so nice to speak with such a helpful person.
April 28, 2026
Ordered an 8.5l system
Ordered an 8.5l system, and 4 filters, says can use 2 or 4 filters so I figure get 2 spare whilst getting it all delivered. Arrived with no grommets to seal the 2 holes I wouldn't be using a filter in. Have to pay £15 for them delivered, have read down approx 60 lines of text near the bottom of the description to find out they won't put a couple of bits of rubber that cost them pennies no doubt. Considering the cost, I'm seriously debating just returning it all out of principle, poor. Edit: after a poor first encounter on webchat they contacted me to resolve, I'm happy since they reached out but could have been handled better initially
May 11, 2026
Unprompted review
Outstanding service
Outstanding service. Ordered on a bank holiday Monday and it ARRIVED THE NEXT DAY. Super informative website, and clear instructions to set up the water filter. Excellent company, extremely pleased with my purchase.
May 4, 2026
Great product
First glass of water I drank from my British Berkfeld (that came very fast) just sent me back to when I was a kid tasting a mountain spring.
May 4, 2026
I have only just received my order…
I have only just received my order which was seamless and speedy.
Not tried the product yet but looks as advertised
May 1, 2026
Fabulous product
Fabulous product, my drinking water has gone from tasting like a muddy swimming pool to fresh and sweet!! Love my Berkey!
May 1, 2026
High quality products and very swift…
High quality products and very swift delivery- well packaged.
May 1, 2026
What a fantastic product
What a fantastic product - already saving money on bottled water. Product looks great and water tastes clean and fresh!
April 18, 2026
Excellent customer service
April 18, 2026
love it water is so good
April 17, 2026
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