wrong item send twice, disputed charge to get a refund 3+ weeks after returned and no communication
Considering the other reviews maybe it was just a bad day or in this case several bad days. 3 pairs of yoga pants were ordered, all arrived in separate packages, not sure if it was different store locations or partners. The first arrived in the wrong size, customer service was contacted and promptly sent out a replacement. This replacement pair arrived in the correctly ordered size however in a different model pant. The 2nd pair simply did not fit well and looked "thin" along the backside. This pair we sent back. The 3rd pair simply never arrived, they provided the tracking number and it showed it had however it was the same day one of the other packages arrived. I would guess either they gave me the wrong items number or the package was supposed to have 2 pairs in it, not the one. Customer service was notified and they stated they would refund the charge, it would just take several business days to process. At this point with the numerous emails and other calls back and forth we returned everything and wanted nothing to do with this company. 3 weeks go by and we have not heard back nor have a refund. Customer service is once again contacted and the call goes to a voicemail and a message it left. 3 days later, nothing. We notified and disputed the charges through our credit card today and have our refund. I even checked the tracking number on the returns that showed they were delivered 2/3. Again maybe it was just bad luck but this whole process with DownDog since day one screams incompetence
