DownYourHighStreet Reviews 

An excellent opportunity to explore independent shops and more niche stores beyond the often limited and targeted marketing that you often find with the giant multinational online sites such as Amazon and eBay.

Brilliant , straight forward - I’ve used before and know that the prices are good , so found product, paid and it was delivered quickly - Thankyou

Excellent customer service from Robyn, helpful and professional. Would deffo recommend DYHS and use again!!

Absolutely great service and lovely knowing have bought from a proper shop and not Amazon

This was my first time buying from DYHS. Really excellent experience. Lovely boots, very well priced and delivered quickly with super communication. Have to recommend.

Have ordered over a week ago, didn’t receive any notification after the e-mail “order is processed”. When contacting customer service two days ago I haven’t heard back, apart from the automated e-mail to check how they’ve done on customer service. Well, terrible.

Update: now received the information it is out of stock and they expect it to be in stock in a week. This is absolutely fine, but would be good to be notified. Will update further if any changes or hopefully at some point delivered.

Was able to get children’s books on this site that I couldn’t get anywhere else so was delighted
Great quick service
Thankyou

Pleased to find this item from this supplier .
Delivery took a while but very well packed in strong box marked fragile .
Would order from here again.

So easy to order and was astonished by the quickness of the delivery. Absolutely delighted and good quality products. Will definitely use again.

Unfortunately the wrong goods were delivered. When I rang the supplier they were helpful, and promised to resend the correct goods and telephone me to tell me how the incorrect delivery would be collected and returned. I am currently waiting for the call and the correct goods.
The supplier said they had to speak to Downyourhighstreet.com to arrange the collection, so it is a bit more complicated than dealing directly with a supplier.
The incorrect delivery is frustrating, I am waiting to find out if the replacements arrive speedily.

The replacement plates have now arrived from the supplier, which is good. However downyourhighstreet.com is unable to collect the wrong goods or even send a prepaid label, so I have to arrange the postage, reclaim the costs and travel the 2 miles to the post office and back to return goods which were sent incorrectly. I don't find this very satisfactory and will not order via downyourhighstreet.com again.

Excellent service and excellent customer service brilliant thanks

I’m still waiting for my order. I had to ask the seller for a shipping update. I’ve ordered from other places since and received them with free shipping. First time. I’m disappointed. P2G84925372 - they asked for my order number and gave me no path to do so. So here it is...

I bought two lovely plant pots. They were delivered in good time and were well packaged. I am very pleased with my purchase and purchases.

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and Rachel was fantastic. Kept me informed along the way when said retailer took their time. Thanks to Rachel the issue has now been resolved. Fantastic customer service. Before this I would had been put off by returning, however now I know how much time and effort they put in putting customer first I have no doubts or worries about future orders. Thank you Rachel

I ordered items from this site on 18 December 2020, with an indication of next day delivery. The items never arrived and I have emailed Down Your High Street numerous times to gain a refund and had only 1 response several weeks ago. Since then emails have been ignored and my money has not been returned. I would not recommend this site to anyone and will be looking to complain formally.

I ordered some pot stands in November, they didn’t arrive so I contacted the shop (Kooks) on the invoice where DYHS had ordered them from. They didn’t have any left and neither company will refund me. DYHS have no contact telephone number and won’t reply to my emails. Don’t waste your money.

Rachel was great she was lovely with me and dealt with my query brilliantly , thank you Rachel and merry Christmas x

I ordered a lidded porcelain candle from downyourhighstreet. It arrived not packed in any bubble wrap, just in a manky bit of newspaper. It was broken - a large triangular chip out of it. I immediately emailed them and sent 2 photos. Got a reply saying “ can you send a photo?”!!!! Four days later no offer of a replacement or refund. Disgusted. Amazon far better service.

ORDERED BACK IN OCTOBER , STILL AWAITING IN DECEMEBER AND NOT HAD ANY REFUND EVEN THOUGH I HAVE REQUESTED THIS, SELLER ADVERTISED SOMETHING CLEARLY DIDNT HAVE THE STOCK AND TOOK THE MONEY BUT HAS DISAPPEARED OFF THE FACE OF THE EARTH. NO OFFENCE THIS IS NOT MY PROBLEM ITS DOWNYOURHIGHSTREETS FOR NOT HAVE TRUSTWORTHY SELLERS.