I contacted support to dispute a charge of €87.73 for a DoYouItaly car rental booking that was never confirmed by the seller, despite the payment already being processed. I provided all supporting doc... See more
Company replied
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See what reviewers are saying
Ok so car was returned on 31/7 still waiting deposit. Make sure you take a credit card or you will charged twice. This is really important. I lost part of my payment due to this. It seems lots... See more
Company replied
Easy booking process, the appropriate information was given. We had very quick and smooth check-in process at the Maggiore Car Rental at the airport, the lady behind the desk was patient and nice. The... See more
Company replied
I accidentally booked the car under the wrong main driver's name and thought I would lose my reservation. Instead of simply rejecting my request, DoYouItaly contacted Italy Car Rent and worked to find... See more
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Company details
About DoYouItaly.com
Written by the company
DoYouItaly è il comparatore leader per il noleggio auto in Italia, scelto ogni anno da migliaia di viaggiatori che cercano di prenotare un’auto economica in Italia con totale fiducia. Il nostro obiettivo è aiutarti a trovare il veicolo perfetto per il tuo viaggio, con un processo di prenotazione rapido, trasparente e 100% sicuro. Per questo collaboriamo con le principali compagnie di noleggio auto in Italia, offrendo tariffe esclusive, prezzi chiari e un processo di prenotazione senza complicazioni.
Perché noleggiare un’auto con DoYouItaly?
- Ampia scelta di veicoli: dalle auto economiche ai modelli premium e familiari.
- Prezzi convenienti: confronta in pochi secondi e prenota la tariffa che più ti interessa.
- Punti di ritiro in tutta Italia: aeroporti principali come Roma Fiumicino, Milano Malpensa o Napoli, oltre a città e destinazioni meno turistiche.
- Assistenza clienti: assistenza in oltre 13 lingue, rapida e vicina per risolvere qualsiasi dubbio .
Lowest Prices - 5⭐ Service
Written by the company
- 📅 Free Cancellations
- Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
- ⛽ Full/Full Fuel Policy
- Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
- ✈ On-Airport
- Car hire companies at the airport to make collection of your car quicker and easier.
- 🎛 Unlimited Mileage
- Unlimited mileage offers for greater freedom.
DoYouItaly.com
5⭐ Customer Service
👥 Friendly staff who speak your language.
🏃🏽 We look after you all the way - from before you book to after you've returned the car.
👍🏽7.5 Million Customers
Contact info
3.9
Great
50K reviews
Asks customers to review
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Thank you DoYouItaly! You are a time saver!
Booking site was extremely easy to use, information was easy to find and understand. The information provided suggestions that had not occurred to me, so I found it quite informative for novice international travellers. Great prices and lots of options. Specials vary frequently and I am extremely pleased with the pick up location near the train station rather than the airport.
July 8, 2026
Reply from DoYouItaly.com
Thank you for your feedback and for trusting us. We're glad to know your experience was positive.
Very competitive price.
July 8, 2026
Reply from DoYouItaly.com
Thank you for your review!
The name stated on the card should be…
The name stated on the card should be full first name and full last name.
So just the A. Jansen if your name is Anny Jansen would not be sufficient.
This is a big scam.
Don't use this company. Just rent a car at the airport!
June 10, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
The cardholder name requirement you mention is part of the booking details and must match the full name to ensure a smooth vehicle pickup with the car rental company. This information is clearly indicated on the voucher and accepted during the reservation process, helping avoid issues at the desk.
Kind regards,
Marta
Don't take a debit card!
In the UK, the terms credit card and debit card are frequently used interhchangeably. This car hire company (I think deliberately) refuses debit cards. I don't have credit cards and because that couldn't give them 'bank confirmation' (yes, really, they can't get confirmation from a bank debit card.....[sarcastic voice]), my charge went from Euro130 to Euro520 in one fell swoop. Yes that's right - E 520. With no other options available, you have no choice but to accept. I have not taken the car back yet but I am 100% sure they will find a reason to keep my Euro250 deposit and probably charge me for some non-existent damage.
July 6, 2026
Reply from DoYouItaly.com
Hello,
Payment methods and deposit requirements are defined by the car rental company and detailed in your booking voucher, including the need for a credit card for the security hold. Our goal is your complete satisfaction, and reviewing those details in advance helps avoid unexpected adjustments at the desk.
Best regards,
Pablo
I've usesd DoYouItaly before
I've usesd DoYouItaly before. Never had any problems.
I want to collect at the actual airport, which is not often clear when one first looks, as it says airport, when it is actually away from the airport and one is conveyed to and from the car hire location. Since I have an early drop off of 08.00 / early departure flight of 10.25, I want to be at the airport early. I had to search in the filters to find AIRPORT pickup/dropoff. It is good value for money. I use a UK company 'Questor' for annual Excess Insurance cover (about £55.) to avoid the high super casco insurance cover.
July 7, 2026
Reply from DoYouItaly.com
Thank you so much for sharing your experience! We're glad to know everything went well.
good website and easy to find what we…
good website and easy to find what we wanted - just hoping all will be well when we get to Verona
July 7, 2026
Reply from DoYouItaly.com
We really appreciate your positive feedback.
Really bad company
Really bad company, they took 810.00£ of my card without any car , I don’t recommend anyone visit them 👎🏿👎🏿👎🏿👎🏿👎🏿❌❌❌
July 7, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
Our goal is your complete satisfaction, and charges linked to a booking are always detailed in the voucher along with the accepted terms at confirmation. The car rental company may apply certain holds or charges based on those details, and reviewing that document will clarify the situation.
Kind regards,
Claudia
Italy Car Rent…
I rented a car from this company between June 20th and 30th. When I rented the car, I also purchased the best and most expensive insurance. However, when I picked up the car at Cagliari airport, I discovered that none of the insurance I had purchased was valid. I rented the car from Italy Car Rent They constantly deceive people and charge extra money. I am complaining about them.
June 20, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
Our goal is your complete satisfaction, and we would like to clarify how the excess supplement works, as all details of your booking and its coverage are outlined in the voucher accepted before confirmation; at the desk, the car rental company may offer additional options independently. Please contact us at help@doyouitaly.com so we can review your case and assist you directly.
Kind regards,
Claudia
Surprice is the worst rental company i…
Surprice is the worst rental company i ever used. Bad cars, dirty and a lot of malfunctioning. And it’s not only me.
They are cheating systematically the customers
June 18, 2026
Reply from DoYouItaly.com
Thank you so much for sharing your experience! We're glad to know everything went well.
Vratite ukraden novac
In our experience, this company is completely dishonest. Even if you cancel your reservation, they refuse to refund your money. They keep sending you from one person to another until you eventually give up. Do not book a rental car through them. Thank you for your reply, but I disagree. The credit card requirement was not clearly displayed before payment. If such an important condition had been clearly highlighted, I would never have completed the booking. Keeping my €569 without providing the service is unfair. I still expect a full refund.
July 6, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
Our goal is your complete satisfaction, and all policies regarding cancellations and charges are clearly outlined in the details of your booking and confirmed before finalizing the reservation. The voucher also includes the full breakdown so everything is transparent from the start, and our team continuously works to provide consistent support throughout the process.
Kind regards,
Claudia
Thay stole my money ...569 e...i payed…
Thay stole my money ...569 e...i payed 569 e on Cagliari rent a car,and whan i come to pick up the car thay told me that thay cant give me,because i havent credit card....doyouitaly didnt bring my money back.....THAY ARE SCAMERS
July 6, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
The credit card requirement for vehicle pick-up is detailed in the booking voucher and accepted during the reservation process, as it is set by the car rental company. Our goal is your complete satisfaction, and reviewing those details in advance helps ensure a smooth experience.
Best regards,
Marta
Reply from DoYouItaly.com
We really appreciate your positive feedback.
I have made 2 bookings for 1 reservation required. reservations fr
I was making a car reservation on my computer and had several providers web pages open to compare prices. Two of them were DoYouItaly and DoYouSpain. The price for the car I was choosing was the same on both web sites/pages. I made my reservation on DoYouItaly and closed the webpage. The webpage for DoYouSpain was still open. I overlooked that I'd made my reservation on DoYouItaly, and made a second reservation, exactly the same, for the same car, same dates, same price on DoYouSpain. So I have 2 charges on my credit card for £205.96. I understand that both reservations stated that no changes or refundable cancellations were allowed. I only need one of the reservations, and am requesting one of the charges to be refunded. I am sincerely hoping you can understand my situation, and agree to a refund.
July 6, 2026
Reply from DoYouItaly.com
Hello,
We want your booking experience to be clear and well managed, and cases with duplicate reservations like the one you described can be reviewed individually based on the details of your booking, which were accepted during confirmation. Please contact our team at +34 964 830 995 so we can check both bookings and guide you on the available options.
Kind regards,
Claudia
My experience was very good
My experience was very good. The only thing is that I couldn't find where to add an additional driver and couldn't find a contact email or chat
July 7, 2026
Reply from DoYouItaly.com
Thank you for your feedback and for trusting us. We're glad to know your experience was positive.
Shocking experience
Shocking experience. Unauthorised money taken from my credit card and no response to my numerous emails. No easy way to call them. Please don’t use them or ECH who were the car hire company they sell for.
Can someone please respond to my emails. I am not calling Italy
May 7, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
Our goal is your complete satisfaction, and any charge is always linked to the details of your booking and the authorization accepted at confirmation, all outlined in your voucher. For a direct review of your case and quicker assistance, you can reach our team at +34 964 830 995.
Best regards,
Marta
No car, no refund, Still Waiting
I cannot recommend booking through DoYouItaly.
My rental was fully prepaid (€310.38), but when I arrived to collect the vehicle, it was refused and I never received the service I had paid for.
I asked if my wife's credit card, with her present at the counter, could be used for the security deposit. This was refused without any attempt to find a reasonable solution.
I have been requesting a refund ever since and the matter is currently being reviewed through Mastercard's chargeback process.
Travelers should carefully read all rental conditions and be aware that, if the rental is refused, obtaining a refund may become a lengthy process.
June 21, 2026
Unprompted review
Reply from DoYouItaly.com
Hello,
We want your rental experience to run smoothly, and the security deposit must always be presented with a card in the main driver’s name as indicated in the details of your booking and voucher accepted before confirmation. Our team continuously works to make this information clear so the pickup process goes as expected.
Kind regards,
Pablo
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