DPD Reviews 132,438

It’s quite fortunate for dpd that I can at the minimum leave them a 1 star. I’d go as far to say it’s disrespectful to 1 star courier services. Expecting an AC unit during a prime time heatwave to go and find out the driver who will go named (Aditya) did not even bother to ring the door bell he proceeded to just take a photo of my home and say delivery attempted whilst I was home. Not only did he waste my time of being home to collect a significant package but also the fact that he tried saying he attempted to deliver. Absolute disgrace. Getting a success full delivery from them is proving to be as successful as taking a submarine to see the titanic.

Awful service. Waited all day for the first attempt at a delivery to be told they’d missed me. So payed for a vip upgrade for a delivery next morning. Once again waited in only to watch them on the tracker skirt round my village and drive away. And say they’d missed me again there was no attempt to deliver. No offer of a refund and no way of taking to anyone. Unbelievable treatment of a customer. Absolutely disgusting

Yet again I have had the "Sorry the driver missed you" message when no attempt was made to deliver. It turns out an attempt was made at a totally incorrect address that is not even in the same post code. This has happened multiple times. Yesterday I had another parcel left on my doorstep in plain sight despite requesting it be left in a safe place. This has happened every time I have requested it be left in a safe place so requesting this is futile. DPD offers no way to contact them to report these issues. They appear to have no accurate maps or any interest in improving their service. As long as they can convince the senders who pay them they are supplying a reliable service they can ignore the recipients who have no way to communicate any feedback other than use sites like this.

Super fast delivery

Dpd have redeemed themselves. Thank you Pawel

The guy did not ring bell just took photo of outer building and left. DPD won’t come back. I recorded everything on my door cam. Appalling service and robotic response from customer services. I cancelled all my orders. Check what supplier is used when ordering. Don’t use DpD

APPALLING:
- Delivered to incorrect address
- Unhelpful
- implied did not have the tracking so I was even unable to go and fetch parcel
- Thus was a 'next day delivery' for a reason !
- Goods STILL not received
- Also out of pocket
- They clearly don't care at all
- Just ' go round & around ' subject
ZERO recommendation
There is NO excuse for this lack of delivery

I recently purchased a multitool from a reputable online company & it is amazing. Sadly they use DPD & pay for a next day delivery. On the first day's attempt to deliver my package they went to completely the wrong address & then blamed me for not being in. After a phone call & a promise to deliver it the next day, I downloaded their app & uploaded details of how to find us. Bear in mind I live on the outskirts of the UK's 4th largest city & not the dark side of the moon. The next day they were late & once again tried to deliver it to the wrong address. More phone calls by me & they once again promised to deliver it the following day. I tracked their driver & suddenly one stop before me, their tracking app stopped for the rest of the day. I again phoned them up & they promised to contact the driver & insist he returned to me to deliver it. They also promised that I would receive a return call from their delivery office to confirm the driver's return. Neither things happened. I called back just before their phone lines closed for the day & they promised to give me a priority delivery the next day & waive their almost £10 fee. I had no intentions of paying it anyway. On the 4th day success. I did asked their driver what had happened & he blamed the DPD satnav. Surely he could have read the street sign to see he had on 3 occasions tried to delivery my package to the wrong address & he insisted he had only got it wrong once. He couldn't care less.
DPD are a major company & yet when I asked to speak to a manager, they said that their managers didn't know what was happening & it would be a waste of my & their time for me to speak to them.

We had an that order was delivered to the wrong address with a photo clearly showing this. The delivery house was 16 and the order was left at 8, this to me is not a neighbour delivery but the neighbourhood delivery. The package was not given to this neighbour but left at their front door. We waited 24h and the gift was not received.
We contacted MOONPIG through there chat bot and eventually got through to an adviser. Whilst the item was reordered, I felt let down by DPD.

Advice for you.

We have new order and DPD say they will take a photo of the item inside the house of the recipient. For your peace of mind please look at the order on DPD and provide a safe place and or neighbour so you gift will be received.

Twice now my parcel delivered to the wrong address They sent a picture the first time of the parcel what that meant I do not know and the second of a street door. Having told them that I am always in and live in block of flats They obviously took no notice. WASTE OF TIME

significant concerns regarding recent experiences with DPD delivery service. Unfortunately, my interactions suggest that the company may prioritize delivery speed over genuine customer satisfaction.

My observations indicate that drivers are operating under strict time constraints, with a reported three-minute limit to locate an address. If an address cannot be found within this timeframe, drivers are instructed to photograph the location and proceed to the next delivery. While customers can provide delivery instructions via messaging, these appear to be consistently unreceived by the drivers.

Furthermore, the provided tracking application has proven to be ineffective, and I have found customer service to be largely unresponsive and unhelpful. The consistent lack of resolution and support has placed customer service at the bottom of their operational priorities.

Really wish I could give a minus
I actively boycott this company as in the 6 years I have lived here they have never once managed to deliver or pick up a single item. Unfortunately I ordered and they were the delivery service (I ordered a back up thankfully) it's a perishable item.
Today we at least made it to the flats, toon a picture of the bin store ignored the 3 of the 4 entrances that were propped open due to work going on in the block and left.
I spoke to customer service as per usual couldn't reach the driver, but hey I will get a call back by 6.30pm (the reason for this time becomes obvious at 6.30pm).
No call apparently they are going to deliver my parcel tomorrow (a, theybwonr they can find a bloody great big block of flats, b, it's perishable meaning I won't be able to use it) back to actively boycotting a logistics company incapable of delivering

Late delivery whan I had paid for fasttrack. 1.5 days for next day - which meant my workmen had now left and I have to pay more for another visit...no comms to tell me they were going to be late - i had to chase - terrible service

DPD I have not gone out today yet I have a message saying Alan has been and gone?

No one knocked on the front door this has to be a bad joke of a company

Waited in for nothing you have wasted my time

Efficient and friendly service

Lost my delivery. It’s said delivered but the delivery proof is nowhere I can recognise (the door on the picture is not mine). DPD refuses to take accountability saying it is delivered. So essentially their driver can deliver your packages anywhere as long as it’s marked delivered they won’t take responsibility. Fortunately the service provider gave me a refund but I’ll make sure to avoid DPD moving forward.

Meant to have had a delivery today, DPD app says delivery attempted at 18:01 today. This is a lie, no delivery driver visited our property today around this time; this is a fact since CCTV and Ring Doorbell show no deliveries at this or around this time. Questionable if this is fraud!!! Additionally, our registered wishes on DPD app states a safe place to leave parcel, if we are not in!!!!!!

Not recommended, they send it back without waiting for me to pick it up

Best delivery service in France in my experience!
They always send you emails with details and delivery options, always on time, polite and professional.
Never had an issue.

I treated myself for my birthday to something I’ve always wanted - which wasn’t cheap either!! I inputted the correct address and all! It took a while to come & when it did - it’s delivered to the WRONG ADDRESS! The photo of somewhere random & someone’s random feet! From the tracking it says it was dropped off in a complete different area with a complete different postcode! I double checked the info & all the address I saved & added was correct!!! I can’t see how this mistake would happen if it’s the complete wrong postcode - now they’ve just stolen my item!! Do something about it DPD!!!