dpHUE Reviews 6

I have an issue with the shipping address for a large order I placed four days ago. I have now reached out through every available channel and, while I have received a response from your social media team (thank you!!) I still have not heard back from anyone in customer service. To be clear, I’ve sent two emails, two chat messages, three text messages, and multiple direct messages/posts to dpHUE’s social media accounts. Out of desperation, I’ve even resorted to commenting on LinkedIn posts by the CEO.
It’s also concerning that:
- No customer service phone number appears to exist for dpHUE.
- The corporate office address listed online appears to be residential and shared with a foundation tied to the CEO. When I called the number tied to that listing, I was directed to the voicemail of Jeff Burnett but cut off before I could finish.
None of this should have been necessary if the published customer service channels were functioning:
- The “live chat” is not actually live.
- Email auto-replies state service hours of 8:30am–6pm ET, Monday–Friday, but I have reached out multiple times during those hours with no reply.
- Those same messages promise a 24-hour response time, yet it has now been four days without a response.
As a loyal customer, this lack of transparency and inability to reach a human being is extremely disheartening. At a minimum, dpHUE should provide a reliable way to address urgent order and account issues.

Overall I have had a great experience with DPHue but the leave in conditioner leaves your hair feeling brittle

First the positive. I have been and long time customer and never had any issues before. I ordered root tip touch of spray and never got it. I did get a random scalp oils but nothing else. I waited over a month to finally reach out the them. Its wasn’t easy because they are near impossible to get a hold of and will ignore you and plus there is no phone number. I finally got an email back telling me the product is out of stock and are having issues with their supplier and I will get a refund, with they never did I paid $60.34. I had to then reach out my bank for a refund and then was denied by DpHue because they fraudulently used my sample item as my proof of shipment. Only, I never got my root spray and they ripped me off for $60. DO NOT GO TO THEM! FRAUDSTERS AND THEY DONT CARE AND WILL STEAL YOUR MONEY AND LIE ABOUT FALSE ORDERS OF YOUR PRODUCT BEING DELIVERED. Give me my money back!!! This is so unfair and you are stealing from your customers!!!