Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
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See what reviewers are saying
Scam! After winning £740 my account was blocked without giving me the chance to withdraw my £5000 which I deposited into their account I have been chasing my funds till today 15/09/2026 plus the st... See more
Company replied
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
582 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welcome Offer query
Had a slight issue with applying a free bet promotion but Pete from Customer Services sorted it out for me literally within minutes!
August 31, 2026
Unprompted review
Reply from DragonBet
That's good to hear David. Good luck with the free bet
Quick customer service action!!!
I had a query and Duncan Jones picked this up quickly and resolved the issue very promptly. A very good service by Duncan and DragonBet :-)
August 31, 2026
Unprompted review
Reply from DragonBet
Thanks Scott, we'll make sure that Duncan gets a pat on the back.
Speedy withdrawal
Won £350 on casino, made a withdrawal and straight into my bank 5 minutes later, very impressed!
August 31, 2026
Unprompted review
Reply from DragonBet
Good work Victoria, we recognise the importance of speedy withdrawals. Enjoy the winnings
Well laid out site with very helpful…
Well laid out site with very helpful support. I had some technical issues with my welcome offer but it was resolved very quickly by live chat. Duncan Jones resolved the issue very fast in a friendly manner. I will be continuing to use this site .
August 31, 2026
Unprompted review
Reply from DragonBet
Thank you for the review and thank you for the custom
Reply from DragonBet
Cheers Rich, appreciate the review. Best of luck
Had my 100 free spins and won up to…
Had my 100 free spins and won up to £150 but but it didn’t give me the money it just put it as bonus and could only play it on big bass. You never actually get the money! Shocking website the promo sign up is a waste of time 🤣🤣🤣
August 29, 2026
Unprompted review
Reply from DragonBet
Hi Corey, we're sorry you feel this way but it appears you didn't meet the wagering requirement's.
If you'd be willing to jump on the live chat the team can talk you through the t's and c's - you will have also been presented them when you accessed the promotion.
Efficient, friendly and helpful
Quick response to my query, very helpful and friendly and resolved my issue kindly. Thanks so much ☺️
August 25, 2026
Unprompted review
Reply from DragonBet
Thanks Sian and thanks for being a customer of ours - best of luck on the site
Great website and Pete on live chat was…
Great website and Pete on live chat was very helpful
August 25, 2026
Unprompted review
Reply from DragonBet
Thanks Deimante, we're very proud of our customer service team and believe it's one of the services that makes us stand out against the bigger companies.
Slight glitch with the website that…
Slight glitch with the website that wouldn’t let me place my BB selections.
Spoke to Owain on Live Chat who sorted it straight away with a custom betslip.
Really impressed!
August 24, 2026
Unprompted review
Reply from DragonBet
Cheers Owain, glad to hear your namesake got you sorted and we'll investigate the blip.
Appreciate the review and appreciate the custom
Really happy with the customer service…
Really happy with the customer service I just had proper chuffed thanku for being caring
August 24, 2026
Unprompted review
Reply from DragonBet
Thanks Jay, we do care. As a small independent business our customers matter to us and we're grateful to everyone of them. Best of luck
Why are you breaking the rules asking…
Why are you breaking the rules asking for peoples information upon there withdrawal my friend has been with you 9 months and spent numerous amounts of money with you he’s had one withdrawal in this time for £40 and he actually won something decent yesterday and you have emailed him requesting all sorts of stuff you’ve had 9 months to request this but you’ve simply waited to he’s had a nice withdrawal…I will be sending this information to the gambling commission plus a breakdown of every deposit he has made in the last 9 months your can’t keep getting away with this breaking the rules all the time
August 23, 2026
Unprompted review
Reply from DragonBet
Hi James,
Please explain to your friend that we understand why the timing of the request may have caused concern. However, a withdrawal does not itself determine when an account is reviewed, and the request was not made because the customer had won and certainly not because we were seeking to avoid making payment.
Account reviews can arise for a number of reasons and may require us to verify information relating to the customer, their payment methods or the operation of the account.
This may well have also been the case when you posted a similar review about us regarding your wife's account.
Where information is required, we must complete those checks before allowing certain account activity to continue.
For privacy and security reasons, we cannot discuss another person’s account publicly or through a third party. The registered account holder is welcome to contact us directly, and we will explain what is required and work with them to complete the review as quickly as possible.
They are, of course, entitled to contact the Gambling Commission. We will cooperate fully with any enquiry and provide the relevant account history and reasoning behind our actions.
Close your account if you WIN
Disgusting company. I won more than I deposited, made a few withdrawals and then they suddenly lock my account without any warning, saying they have "made a business decision to close your account". The decision was because they LOST money and didn't like it. I did nothing wrong, they are leeches that only like losers playing their games. Avoid them as you won't get paid if you win.
August 24, 2026
Unprompted review
Reply from DragonBet
Hi Da,
We’re sorry to hear that you feel this way. We cannot discuss the circumstances surrounding an individual account on a public forum, but our terms allow us to close an account where we consider it appropriate to do so.
To be clear, account closures are not made simply because a customer has won or withdrawn more than they have deposited.
A range of factors may contribute to such a decision, the financial position of a customer would not be one of them.
Some issues with withdrawal but Bryn…
Some issues with withdrawal but Bryn sorted this quickly. Bookies get a bad rep but for me these are the best out there.
August 20, 2026
Unprompted review
Reply from DragonBet
Cheers Chris, glad to hear that Bryn got you sorted and apologies for the friction in the first place. Best of luck and thanks for using us
Good for horse racing and football…
Good for horse racing and football betting,I tried to win big on Casino site ,bet loads ,won small bets and one mega .but seem impossible to win a fortune,after all it's what we are all looking for ,good for transactions returns,shame .iv tried most betting sites ,not gonna win that big win we all want ,iv say overall dragonbet have been ok with me .I now closed my account with them . because feel you can'rt win in the long run ,they just keep takeing my money.
August 19, 2026
Unprompted review
Reply from DragonBet
Hi Derek, thanks for taking the time to leave a review and we're sorry to see you go.
Amazing site
Amazing site , only been a member for a few months and outstanding all round service , Anthony an absolute pleasure to deal with on live chat . Really fun site with guaranteed best odds too . Well done
August 19, 2026
Unprompted review
Reply from DragonBet
Thank you Dan, we very much appreciate you leaving a review and very much appreciate you being a customer of ours
Disgusting my site worse out there
Disgusting my site worse out there . Only give u small wins and that’s after taking thousands . Horrible . Avoid this criminal organisation !
Im editing this in response to your reply . The good reviews posted aren’t true they work for you . You a corrupt fraudulent organisation that prays on the vulnerable end of !!
August 17, 2026
Unprompted review
Reply from DragonBet
Hi John, we're sorry you feel this way but we are a UK Gambling Commission regulated business and are in no way criminal.
We have no influence over how the games payout but do ensure they run to the advertised RTP's as is a condition of our licence.
Many of our customers have experienced big wins and as you'll see from previous reviews often praise our fast payouts, excellent customer service and the array of free bet drops, slots club and promotions we offer.
Welsh Football ***** and Customer Service is great
Great selection of bets on Football, especially specialists in Welsh Football, all the way down the pyramid. Customer service are really fast at responding, emails within less than half hour, and lice chat is almost instant. Always very helpful, Duncan especially today.
August 16, 2026
Unprompted review
Reply from DragonBet
Cheers Jamie, being able to offer a small bet on the local sport hopefully shines a light on some of the games and helps with engagement for the leagues.
Really appreciate the kind words - pob lwc with the site
Feel for those who are complaining…
Feel for those who are complaining about fairness and lack of payouts.
The response is that all games running to advertised RTP.
My experience some time ago, upon asking for figures, was that EVERY Big Bass slot I played paid significantly less than advertised RTP over a reasonable period of time.
Not one or two a bit less, EVERY one was less than the average.
I know enough about maths to know that to have so many games paying less than average and non paying more, is very suspect indeed because it should be almost a statistical impossibility.
Winners abound on their YouTube channel, however, of which they circumvent the regulations by not directly naming the company on the videos themselves.
Newer customers may appreciate my experiences so you can avoid the unfairness I had.
January 1, 2026
Unprompted review
Reply from DragonBet
Hi David,
I believe you've now posted over twenty one star reviews about us on here.
I can see that we're not the only company you have given 1 star to - in fact all 71 of your reviews have been one star so at least we're not alone in your ratings.
As explained before, we're sorry that things didn't work out for you and that you feel you were treated unfairly.
We have no influence over how the games run so are unable to favour anyone - nor would we.
They are provided by the gaming studios and sit on our site. The games are tested to ensure they run at the advertised RTP's (as is a requirement of our UK Gambling commission licence.)
We genuinely wish you well but looking over your posts directed at several gambling companies it appears that you expectations are misled and we'd advise you take some time away from gambling.
All together not bad..
All together not bad... Had some winings and withdraw was fast, in max 1h money is paid out. Games fairly good. The thing I found annoying is at betting point when you open "in play" fotball and there is no minus of play next to game! Wow! How can someone even missed to put that! For each game you need to open the game to see what minutes or what half they playing. Very annoying. But all together not bad for now.
August 15, 2026
Unprompted review
Reply from DragonBet
Hi Toni, thanks for the review and the feedback. It's genuinely appreciated as is your custom.
Unfortunately we don't own the tech platform we sit on but we will raise the 'in-play issue' with our provider and see if we can get a solution.
Thanks again for the review and good luck with the site
A very friendly and helpful bookmaker!
A very friendly and helpful bookmaker!
I recently spoke to Bryn via email who was polite, efficient and resolved my query effortlessly.
What a refreshing experience dealing with a bookmaker like this one, thank you DragonBet!
August 13, 2026
Unprompted review
Reply from DragonBet
Thanks Sam. Really appreciate this and really glad to hear Bryn reflected what we are about as a company. Best of luck and thanks for using Dragonbet
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