dragonflyshipping.com.au Reviews 

599
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate prompt and efficient delivery, often receiving parcels quickly and on time. Reviewers frequently mention excellent communication and accurate delivery updates. Many also praise the professionalism and friendliness of drivers, who often leave packages in safe spots. However, some people were dissatisfied with customer service, reporting unhelpful interactions and issues with tracking. A number of customers experienced problems with deliveries being left in unsafe or exposed locations, or parcels being mishandled. There were also complaints about missed deliveries, reports of drivers stating no one was home when customers believed they were, or packages not arriving on schedule.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing significant... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many expressing significant dissatisfaction. Customers... See more

Customer service

People report negative experiences with customer service, often describing it as the poorest ever and not... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I... See more

Rated 5 out of 5 stars

I've noticed Amazon has been using this delivery team for a while now, and I have to say—they’ve been absolutely outstanding. Every single delivery to Katoomba has arrived on time, without a hitch. Th... See more

Rated 5 out of 5 stars

I’ve had a few parcels delivered by Dragonfly. The service is fast and my parcels have always been in top condition and not beaten or thrown about. I’ve even received Saturday deliveries. I can’t faul... See more

Rated 5 out of 5 stars

Another 10/10 experience with Dragonfly Courier. They are consistently efficient, and the delivery updates are excellent—detailed and spot on. My parcels always arrive in perfect condition and are lef... See more


3.1

Average

TrustScore 3 out of 5

599 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(599)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st Class service

1st Class service. DragonflyShipping.com.au exceeded all expectations. Their communication was clear and timely, the staff were genuinely helpful, and the entire delivery process was smooth and stress-free. What stood out most was their attention to detail and commitment to customer satisfaction — nothing was too much trouble.
It’s rare to find a shipping company that blends efficiency with such warm professionalism. I wouldn't hesitate to recommend Dragonfly Shipping to anyone needing reliable, high-quality service. Fantastic job!

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Super fast service

Parcel was left at mail box instead of front door as per instructions on Amazon. Other than that, tracking informations were on point & delivery was super fast.

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

I was privided with a delivery date and my parcel was delivered within the day and time frame that was given to me. I was given the Driver's name, which provides a sense of comfort and he was very pleasant. My parcel was delivered in a good condition.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive performance.

Prompt delivery in accordance with the many tracking updates provided. The package was in very good condition. Impressed! … and no, I wasn’t paid for the review!!

July 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Their delivery service has improved experdientially

Their delivery service has improved drastically. Once they wouldn't call the entry gate to get in and if not picked up on first call they would leave and not even call my.mobile on the instructions. They would then return up to a week later. Now their couriers come on the day expected, they call and they are friendly and best of all they speak good English now. I was disappointed with this company for Amazon and ALI express orders but now can't fault them. Well done!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I WAS A BIT SCEPTICAL AT FIRST BUYING…

I WAS A BIT SCEPTICAL AT FIRST BUYING FROM ALIEXPRESS AUS, AND ABOUT THE DELIVERY
BUT IM EXTREMELY HAPPY WITH ALL THE PROCESS
THE PACKAGE ARRRIVED EARLY AND IN PERFECT
CONDITION. THE DELIVERY GUYS WERE ABSOLUTELY FANTASTIC IN EVERY WAY. THEY WERE
REALLY CAREFULL WITH HANDLING THE PACKAGE
SUPER NICE. VERY HAPPY.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and safe delivery

Prompt delivery. Package left at front door and not visible from the road. Wished more drivers were considerate of this also. Well done dragonflyshipping.

July 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Good service.

This company delivered my parcel yesterday - a day earlier than estimated. I was out and I received notifications of the delivery with photos, which reassured me that my parcel was at the correct destination. It was left in a safe place and in excellent condition.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

5 STARS ✨ ⭐️💫

5 star rating for this delivery service!
Parcel was delivered within the specified timeframe with tracking updates throughout. Highly recommend 😊

July 3, 2025
Unprompted review
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Rated 5 out of 5 stars

What an excellent service… I can’t…

What an excellent service… I can’t believe I’ve received the item that I ordered in less than a day following the placing of my order…great communication, item carefully placed in a safe location. Thanks again for such a quality service.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

I've just read that 5 star reviews are paid. What a load of S**t
I've received deliveries from this service for years and never had a problem. All drivers in my area have always been great, always polite when I've spoken to them, they are careful with my packages and always put in a safe place when I'm not home.

July 6, 2025
Unprompted review
Rated 5 out of 5 stars

DragonFly Couriers excellent service

Mine is not a paid review and I call it as I see it. DragonFly has always been a good delivery service to me and I get a lot of deliveries from them. They follow my delivery instructions to the letter
I always give them good feedback except for a couple of times a long time ago where I had to get in touch with them because the courier at the time was not with the program but after I contacted them and brought up my grievance we were all on the same page with no problems since. I like the fact that they keep me up to date on the package tracking, I always receive an email the day before delivery to inform me it will be delivered the next day, on the day of delivery 🚚 they let me know the approximate time of delivery and the drivers name when it is in the van they let me know exactly what time it was delivered within minutes of the drop off accompanied by a photo of where it was placed which is always in a secure area. I am very happy with DragonFly's courier service. So how is that for a totally unpaid review, there is no money paid for contrary to what other people perceive the only incentive I have is DragonFly's excellent reliable service

July 5, 2025
Unprompted review

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