dragonflyshipping.com.au logo
Visit website

dragonflyshipping.com.au Reviews 

599
•
TrustScore 3 out of 5

3.1

Courier Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate prompt and efficient delivery, often receiving parcels quickly and on time. Reviewers frequently mention excellent communication and accurate delivery updates. Many also praise the professionalism and friendliness of drivers, who often leave packages in safe spots. However, some people were dissatisfied with customer service, reporting unhelpful interactions and issues with tracking. A number of customers experienced problems with deliveries being left in unsafe or exposed locations, or parcels being mishandled. There were also complaints about missed deliveries, reports of drivers stating no one was home when customers believed they were, or packages not arriving on schedule.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant dissatisfaction.... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing significant... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many expressing significant dissatisfaction. Customers... See more

Customer service

People report negative experiences with customer service, often describing it as the poorest ever and not... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I... See more

Rated 5 out of 5 stars

I've noticed Amazon has been using this delivery team for a while now, and I have to say—they’ve been absolutely outstanding. Every single delivery to Katoomba has arrived on time, without a hitch. Th... See more

Rated 5 out of 5 stars

I’ve had a few parcels delivered by Dragonfly. The service is fast and my parcels have always been in top condition and not beaten or thrown about. I’ve even received Saturday deliveries. I can’t faul... See more

Rated 5 out of 5 stars

Another 10/10 experience with Dragonfly Courier. They are consistently efficient, and the delivery updates are excellent—detailed and spot on. My parcels always arrive in perfect condition and are lef... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Packaging Company
  6. Shipping Company

Contact info

3.1

Average

TrustScore 3 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(599)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Rated 5 out of 5 stars

Dragonfly is my favourite courier

Dragonfly is my favourite courier. They are fast & efficient.
My parcel from Amazon was suggested Mon or Tue, it arrived Sunday. I have a lot of experience with Couriers, Dragonfly is the best !

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Never On Time

This is the 6th time I ordered on Amazon and these guys were multiple days (6) late after advanced ordering to be safe. I am still waiting on 2 items that are 7 days late that I just cancelled. Can't believe Amazon use these guys. Never had an issue with Amazon anywhere else, so clearly a Dragonfly issue. If you are ordering tine sensitive items in West Kelowna, skip Amazon and go get it, cause their provider is brutal.

July 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great delivery service

Was surprised I received my package so quickly. In the past delivery was being left in the open where could be seen from the street so I did mention this problem. This time my parcel was left at the front door as I requested. Updates of delivery by email was great. Well done and thank you.

July 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Timely delivery

Timely delivery. The package was in excellent condition, left in a safe place. Seems like a very reliable service.

July 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Our parcel was left in a safe and secure place

Our parcel was left in a safe place over the gate as we weren't home but was difficult for anyone else to reach over and take it. So we were very happy about that. Also the delivery came quite quickly, was great not having to wait a week or so to receive our goods. All in all, we're very happy with the service

July 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look