Dragons Head Shop Ltd Reviews 

248
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Looked like a good product(s) Affordable too. Bought/ordered the product, then nothing. Order didn't arrive, hard to track, no response after several emails to their customer support. Shocker, you c... See more

Rated 5 out of 5 stars

Hello, The Dragons Head Shop Ltd cannot fulfil orders at the moment due to unforeseen circumstances. The owner passed away suddenly. This is a family member trying to sort out estates. We will try t... See more

Rated 5 out of 5 stars

Discreet, pretty good selection although couldn’t find exactly what i wanted. Fast delivery considering. The pipe i got is excellent quality but has 2 major drawbacks- the tapered stem makes it hard t... See more

Rated 1 out of 5 stars

Haven’t received parcel at all payed extra for tracking number and everything haven’t received anything. Can’t even see where it is as tracking number don’t work will never be using this site again I... See more

Company details

  1. Store
  2. also in
  3. Electronic Cigarette Store
  4. Hookah Store
  5. Vaporizer Store

Written by the company

Dragons Head Shops based in London, UK Dragons Head Shop is an online-only store selling smoking, vaping and CBD products globally, operating from the UK. The store's main focus is the supply of high-quality Smoking and Vaping Accessories, such as Hand Rolling Papers (HMRP), Hemp-based CBD Oil Based Products, Shisha Tobacco flavours and accessories, Water pipe Bongs & Hookahs and many more. Their aim is to provide a one-stop shop for all smoking and vaping related needs with competitive pricing and hassle-free shipping and returns. They strive to stock only the best available products


Contact info

3.3

Average

TrustScore 3.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(248)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Easy to order, no problems in checkout, I will order from them again.

May 27, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Terry. Your review is greatly appreciated.

Rated 5 out of 5 stars

A great shop

A great shop. Quick delivery, even for overseas, and products match pictures and description. Dragons Head is a cool name too for a shop.

May 18, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank for your review.

Rated 2 out of 5 stars

Where is my product?

Recently bought a product with “guaranteed next day delivery” the product has not come yet (ordered 2 days ago) nor did I receive a reply from my 2 emails enquiring where the product is, they use “shop” as a tracking app but does not show any details nor a tracking number for my order, very confused just wondering where my item is

May 17, 2022
Unprompted review
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

24/05/2022
Hi Symps,
I have tracked your order with the Royal Mail and they state it has been delivered. I have emailed you separately with an offer to refund the postage cost. I hope that this is satisfactory. We were let down badly by the royal mail last week on a batch of orders that were all meant to be delivered next day but took 2-4 days. This is not normal and the RM have asked me to apologise to affected customers.
Kind regards
Lee

Hi there,
I’m sorry that you did not get your order the Next Day. We use Royal Mail to dispatch our orders. They are normally very reliable and deliver on time. Occasionally things get lost in the post. Which is frustrating for you and for us.
If you can email me via enquiries@dragonsheadshop.co.uk I am sure we can bring this issue to a close that you are happy with.
Kind regards
Dragons Head Shop Ltd

Rated 5 out of 5 stars

Absolutely brilliant product

Absolutely brilliant product, i just bought my second one, well recommended. *****

May 11, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, I’m happy you liked the product and the service.

Rated 5 out of 5 stars

As usual

Polite and quick as usual

May 5, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Izzi. It’s always a pleasure

Rated 5 out of 5 stars

A friend recommended me Dragons Head…

A friend recommended me Dragons Head shop and it does not disappoint. The glassware is some of the best I've used. Perfect thickness and range of shapes and sizes that it took me an hour to complete my shop. I recieved fursf
Class service from I played my order which was dispatched very promptly. I have to say its one of the best stores I've shopped with 10/10

May 5, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you for your kind review, Dee.

Rated 5 out of 5 stars

The best there is!

Been using Dragons Head Shop now for a while, and I’ve got to say they are one of the best sites out there. Their customer service is impeccable and deliveries are always on time. Can recommend them to anyone, and will be using them for a long time to come!

March 19, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Jake.

Rated 5 out of 5 stars

Dragons Head saved my lungs...

I searched online EVERYWHERE and could not find a 14mm to 10mm converter for my Zeus Arc Iceborn adapter, so that I could use my Budgie Mini waterpipe.

Thankfully Dragons Head exists and I found exactly what I needed. Delivery was was prompt, item was flawless and did what it said on the tin.

No more coughing for me, thank you Dragons Head.

11/10

March 9, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Hi Richard, thanks for the review; I'm glad the coughing will stop :-)

Rated 5 out of 5 stars

Great customer service

Was sent the wrong item but was very quickly resolved & was kept updated with the progress, you can’t ask for much more really, great customer service 👍🏼

March 7, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Bradley.

Rated 5 out of 5 stars

Top. Top. Service

Yet again fast delivery from start to finish. Items well packed as the top notch service they provide 👍👍👍👌

February 12, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Ian.

Rated 5 out of 5 stars

Great shop

Fantastic shop to buy from. Great selection. Websites not the easiest in the world to navigate but prices are great. Love my wax burners thanks.

February 3, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Sam. If you have any ideas on how to navigate the website in an easier way; we would be happy to hear your suggestions. You can email us at enquiries@dragonsheadshop.co.uk Thanks Lee

Rated 5 out of 5 stars

Highly recommended

Very good products. Satisfaction quaranted. Highly recommended.

February 2, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Piotr.

Rated 5 out of 5 stars

Excellent!!!!!

So I normally won’t have a huge review about a product or the company. But this time, I feel that is necessary to do so. So I’ve order 3 small items and with delivery within 48h with Royal Mail. Now, let’s talk about that delivery. It took 12 days, 12 looooooong days 😩😩😩
Now the good side of all this, after about 10 days of not receiving the order, I’ve decided to contact the shop to explain what happened and what are my frustrations and what can be done, with obviously no hopes that someone will bother to reply to me. Shocked, but properly shocked that I got an answer to my concerns and not just that, but within minutes, people, within minutes of pressing send I’ve got an email with an explanation, apology and a plan of action. I am pleased to say that I will continue to order no matter the huge delays that Royal Mail are causing( problems that are caused by other as we are all aware). Dragons Head (Lee) for me you have done what no other company bother to do, win my trust and loyalty, simply by answering to my email and explaining the facts. I will be always grateful for this. Thank you for making a costumer extremely happy. 🙏🙏🙏🙏🙏

January 18, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Thank you, Eli. You're very welcome, we try to give this level of service to everyone.

Rated 5 out of 5 stars

Good products.

Good products.
This was the second time I shopped at the Dragons. All good, straight forward, no drama.
Thanks again
Wishing you all a Happy and prosperous 2022🥂🙏😀

January 10, 2022
Dragons Head Shop Ltd logo

Reply from Dragons Head Shop Ltd

Many thanks, Jonny.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look