Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
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Review summary
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Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
Company replied
Very good prices and excellent product, fast delivery and dispatch the only downside is the £8 delivery charge which i think is quite high
I'd been searching for some heavy gravel grid products for quite a while. I need to improve the gravel parking for our 3.5t motor home but either the size or price was never even close to what I h... See more
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Company details
About DRAINAGE SUPERSTORE
Written by the company
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
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Reply from DRAINAGE SUPERSTORE
Hi Jamie,
Thank you for leaving us such a kind review. We are very pleased to see that you're happy with the service, and we hope to see you again in the future.
Kind regards,
Phil.
Good price and service
Good price and service. Delighted to get someone who would deliver a small order to the Highlands without charging silly money!
February 26, 2026
Reply from DRAINAGE SUPERSTORE
Hi Peter,
Thank you for taking the time to review us! We are more than happy to have been able to assist with this, and if you require anything else in the future please let us know.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Good afternoon Harvey,
Thank you for the 5 star review and for choosing to shop with us!
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Carl,
Thank you for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Good afternoon Chippy,
Thank you for the 5 star review! We're glad that we were able to get this to you quickly! We hope to see you again in the future.
Kind regards,
Phil.
Product arrived when it was promised…
Product arrived when it was promised and as stated. Asked a follow up question and heard nothing
February 26, 2026
Reply from DRAINAGE SUPERSTORE
Hi Mark,
I am sorry to hear that you didn't receive a response to your question. I cannot see that we have received it, but if you could kindly send it to sales@insulationsuperstore.co.uk we'll be happy to help.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Allan,
That is brilliant to hear. Thanks for taking the time to order with us, and we hope to see you again in the future.
Kind regards,
Phil.
Be honest when they're supposed…
Be honest when they're supposed deliver. Not say they've left card and havent load baloney
February 24, 2026
Reply from DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave us a review.
I apologise for the problems in receiving your order. This did come directly from the supplier and we were informed by the courier that this was carded, I am sorry if you didn't not receive any of these notices.
I can see the order has been fully refunded back to you.
Kind Regards
Samantha
Quick service and delivery
Quick service and delivery. Product exactly as described, good price.
February 23, 2026
Reply from DRAINAGE SUPERSTORE
Hi Robert,
Thank you for your 5 star review! We are pleased to see that it reached you quickly, and was as expected.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Daniel,
Thank you for taking the time to review us! I am happy to see that this reached you quickly, and at a good price.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Richard,
Thank you for the 5 star review! I'm glad to see that we were able to get this to you quickly.
If you need anything in the future, please let us know.
Kind regards,
Phil.
Good Client Service
Good and cheerful follow up when delivery did not go as planned.
February 7, 2026
Unprompted review
Reply from DRAINAGE SUPERSTORE
Hi Iain,
I am glad to see that the team followed up with you. We appreciate you taking the time to review us, and if we can assist further please let us know.
Kind regards,
Phil.
Excellent service
Excellent service, very helpful on phone when placing order, and no problem at all to deliver to remote area. Goods arrived within 5 days.
February 1, 2026
Reply from DRAINAGE SUPERSTORE
Hi Hazel,
Thank you for taking the time to review us! We are glad everything reached you without issues, and if you need anything in the future please let us know.
Kind regards,
Phil.
Product was as described and fitted…
Product was as described and fitted well glad I ordered 3 although in the end only needed 2
But when unpacked was damaged
January 31, 2026
Reply from DRAINAGE SUPERSTORE
Hi Suzanne,
Many thanks for the 4 star review, and I am sorry to hear about the damaged item!
Unfortunately, we were not made aware of the damage at the time, and several months have now passed since the order was delivered. As a result, we're unable to assist further regarding this, but would be happy to look into how we can help you out in the future.
When you next require products, please let us know and we shall be happy to help further.
Kind regards,
Phil.
Absolute top draw customer service
Absolute top draw customer service.
They couldn't be more helpful when it comes to my small order of just 3 x6m pipes to a private house.
If they treat all customers like they did me, then the big building companies need to talk to these for drainage needs. Im sure they will all be very pleased with the outcome and service.
January 30, 2026
Reply from DRAINAGE SUPERSTORE
Hi Philip,
Thank you for taking the time to leave us a five star review! We are very pleased to see that you are happy with your order, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Gary,
Thanks for taking the time to leave us 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Chris,
Thank you for taking the time to leave us 5 stars! We appreciate it, and are glad to hear that everything arrived when expected.
Kind regards,
Phil.
Prompt delivery & good stock of fittings.
Prompt delivery, wide range of fittings and good customer service. A big contrast to other online drainage suppliers. No problem recommending them.
January 27, 2026
Reply from DRAINAGE SUPERSTORE
Hi Alan,
Thank you for the 5 stars and the recommendation! We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Mr Scott,
Thank you for taking the time to review us, and we are glad to have been able to get this to you sooner than expected.
If you need anything in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Ni issues
Ni issues, ordering was simple. Advised of delivery times & arrived with no problems
January 21, 2026
Reply from DRAINAGE SUPERSTORE
Hi Paul,
Many thanks for the 5 star review. We're glad there were not any problems and that everything arrived as expected. If you need anything in the future please let us know.
Kind regards,
Phil.
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