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Welcome to Drain City. We provide a 24 hour, 7 days a week, 365 days of the year service towards Domestic & Commercial Plumbing & Drainage. With a combined over 50 years in the industry, our team is fully insured and fully qualified and ready to help with your needs.
Unit 15, The Glenmore Centre, BH12 4FB, Poole, United Kingdom
Called this company 5 days ago. Promised to visit my home the next day (morning appointment) NO SHOW.
Called them to rearrange for two days later NO SHOW. Gave them one more chance and they promised to come today AM - it’s now 14:30pm and NO SHOW… I give up, shocking company
First class service! The operative was friendly and polite. The blockage was identified quickly and duly removed.
Found these guys on google after having a blocked toilet in the house. Prompt response and reasonable price would definitely recommend.
I found the website and contacted their automated service to arrange an appointment to look my blocked loo. Someone called me and we arranged for them to come round this morning at 10.00 and i would get a call 30 mins before. Well guess what--no call and nobody turned up. What lousy service and feel I have had a lucky escape as these people are clearly very unprofessional so will turn to a more reputable company to handle this work who can actually bother to honour their appointment.
Great service considering the (Covid19) circumstances. My downstairs toilet was blocked which had been backing up for months. The guys offered a camera survey which later proved that the drains were actually failing. All engineers were wearing protective equipment to ensure the safety of our family and to minimise any cross infection.
Fast, friendly, helpful and courteous. A good job well done and reasonably priced. Highly recommended!
Ben
They told me their work was guaranteed for 10 / 15 years - i can't remember the exact term now - but they said i'd receive the paperwork in a few days
So i made a note and when the paperwork did not arrive, i followed up with an email to their office
no word back so i emailed them again. Again, no response
So next i called their office and spoke to Jake the owner and asked him if they do actually guarantee their work or whether it's just something they go around telling everyone. He took my details and said he'd send it immediately
He's not sent anything
i don't like being mucked about and i certainly don't like being lied to. i hope they don't like this VERY genuine review.
21/4/20 - if i give you my name, will you give me my guarantee?
Reply from Drain City
Hi, thanks for leaving your review.
Please provide us with a job number for this call out and we can try and rectify this for you. Currently we have no customers under the name Dell so we want to ensure there is not some confusion here and this is a legitimate enquiry.
Please contact us on 0330 107 0719 or info@draincity.co.uk and we can help straight away.
Thanks, Drain City.
What an excellent company , rang them, the guy arrived in less than 20 minutes, really nice guy, he sorted the problem in 10 minutes.
would definately reccomend this company. Thankyou.
Precision Profiles Cardiff
I had a blocked outside drain. After only being told of a '£45 rate' on the phone, Drain City arrived and immediately asked me to sign a form showing £45 per 'half hour', per person + machinery cost + VAT. Because there were 2 people in the van and it's £55 to use the water jet, the total came to £174 (do the maths). Big difference from £45. I could have turned them away, but although I knew this was hugely expensive just to clear a drain I reluctantly accepted as I was very short of time and needed the drain to be cleared, done and dusted.
One of them removed the manhole cover, barely inserted a camera into the pipe and told me the drain was blocked by roots and I'd need them to be cut out and the pipe re-lined. He told me the full price would be £1,400 but they'd do a special price there and then for £995. This was obviously a shock and I immediately refused as I needed time to think, so they left with a blocked drain and a bill for £174 just for sticking a camera into a manhole cover.
I remain open-minded that mistakes happen, so I'm giving Drain City the opportunity on a public forum to prove they're honest after all. I'll accept a refund of £100, which means I'm willing to pay an extremely reasonable £74 as commensurate for the service I received, ie simple identification of roots at the entrance to the pipe. It's up to you Drain City. If you put this right I'll get back on to Trustpilot, report the resolution, retract the 1 star and boost your rating to 5 star. If you do nothing, I'll just let the readers decide what they think of you. I'll give you until Friday 6th March to respond.
Reply from Drain City
Hi Mr Burchell.
Firstly, we thank you for leaving your review, we take every review very seriously whether positive or negative, so we appreciate your time in the comment above.
With regards to the call out that you had received by one of our engineers, as you know, the CCTV inspection you received was charged at £0, industry standard would usually range from £95 to £175+ for a look and see survey, depending on the property variants.
Company policy is that all rates are given at the booking stage and then reiterated by the engineer on site before any works go ahead as you mentioned above, we then require the customer to sign and agree the rates as done, to ensure transparency and clarity. As you mentioned, the underground pipework contained roots throughout the run, in a lot of cases, where root growth is severe, it can end up weakening the pipework once removed therefore this is why the repair works were informed of on site. As youve also stated, you did not wish to proceed and therefore the engineers left the site as requested.
Unfortunately we struggle to accept the term ''I'm giving Drain City the opportunity on a public forum to prove they're honest'' relating to a £100 refund. Honesty comes from our company policies, qualifications and engineer experience on site to be able to inform customers of the best routes to take in scenarios like this - Not be publicly demanded a £100 refund in return for a 1 star to change to a 5 star review, this does not show honesty to other customers, only we accept refunding customers in return for good reviews, in our view, this could not be anymore of a dishonest action as a company. This is essentially us paying you £100 to change an honest review, and as we said, we appreciate all reviews.
Amongst this, the final bill was £145 + VAT (as you know, VAT is a government tax and therefore not added funds by us as a company) and therefore refunding £100 would leave £74 including VAT (otherwise labelled as £61+VAT) for this call out which is based on customer service staff available 24-7, 365 days of the year in our office, travel time, 2 x qualified, insured and experienced engineers on site (we operate 2 engineers when any machinery is used under safety regulations with machinery), no call out charge, a fully equipped drainage van and a CCTV inspection using incredibly expensive equipment, unfortunately our family run business wouldn't last very long if we offered this to every customer.
Whilst we do take pride in our customer service, customer return rate and customer satisfaction, we would be happy to reduce any further call outs, should you need us, by a discounted rate in the future.
Once again i thank you for your time in leaving this review.
Manhole was overflowing called these guys out...they came pretty quick and assessed the problem and dealt with it no hassle
Great service and they had the best rates!
Would definitely recommend Drain City
Called out for blocked sink, worked quickly to get the issue sorted and turned out there was a build up of fat that they needed to remove, everything was dealt within within an hour! Great work by the guys!
Reply from Drain City
Hi Mr Millard - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
Used the drain city guys to sort out some drain issues . The price they quoted was the price charged . They came out quickly and did the work swiftly. Friendly company and would deffo recommend
Reply from Drain City
Hi Mrs Mahony - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
We’ve just had guys from drain city out to our home and we are very pleased with the service. The price, speedy response and quality of repair works was great!
Reply from Drain City
Hi Jane - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
We had two men from this company out yesterday so unblock a Pipe between the house and the septic tank - this they did do, but also said they needed to put a camera down the drain to check the pipe & their ‘findings’ were that tree roots had burst through the pipe work causing any matter in the pipe to get caught and cause a blockage, removing these roots would probably result in the pipe collapsing , therefore, they suggested we had a liner stent put in which was guaranteed for 15 years, the total cost for this work was £3795, if we didn’t have the work done it would risk the pipe collapsing in the future due to the root damage. However, Homeserve came the next day to unblock the upstairs toilet , on hearing my explanation they put a camera down the pipe & saw no damage apart from a tiny root. The Homeserve gentleman was incensed that we were quoted for work that didn’t need doing. We too are absolutely fuming we were about to get ripped off by thousands of pounds for work that didn’t need to be carried out. Will definitely not be recommending this company to anyone! Avoid at any cost!
Phone drain city to fix a blocked toilet, they arrived very quickly, affordably prices and a great service throughout. Would highly recommend!
Reply from Drain City
Hi Will - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
Used this company to sort a reline on my old pipe. Did a great job prompt and reasonable . Will use again.
Reply from Drain City
Hi Mr Broughton - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
Really happy with the service I received from Drain City they sorted the problem extremely quick. Will highly recommend to friends and family if they need drainage work.
Reply from Drain City
Hi Karen - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
Called drain city out to a blocked toilet recently, they arrived very fast, very professional at affordable prices - very happy and would recommend to a friend.
Reply from Drain City
Hi Libby - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
They arrived really quickly but made my problem worse causing a terrible smell in my house. They were more concern to receive immediately the payment then carry out a job properly done. I had to call another company to finish off the job.
I'm really surprised how quick and well Drain City did the job! Top star service. Definitely I will use Drain City service again.
Reply from Drain City
Hi Marcin - Thanks for your review. Its our pleasure to have yet another happy customer with us.
Management, Drain City.
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