drake-store-shop.ch Reviews 5

I ordered 2 pairs of sandals. Delivery was slow, but that's not my issue. When I finally got the sandals and was opening the package, the smell of....oil??gasoline?? I don't know.....was so strong I didn't even take the sandals out of their separate plastic bags. I wrote them requesting info on how to return them for credit and about the offensive, strong smell. They told me to send photos of the item and the shipping label - I did so, requesting a credit. They wrote back that the photos were reviewed and decided company handled the order accurately. They only allow refunds for missing or incorrect product - return request DENIED! Oh, they did offer a 10% refund - I DENIED their offer! Obviously they have a LOW bar for Quality Control...AND...their customer's concerns are NOT concerns of their company. I threw the sandals away. With that strong smell and not knowing what chemical it may be, I was NOT going to put them next to my skin - OR to anyone else's - so donation was not an option. IN THE GARBAGE THEY WENT -- SORRY LANDFILL!!

Terrible experience, unhelpful people and false information. I went here to buy a gift for someone, they didn’t have the right size but recommended a size up, saying that I could return the item if it didn’t fit. As expected, it didn’t fit, but when I came to return it they told me it was only exchangeable not refundable. I explained that I had been very clear it was this one specific item I needed and if it didn’t fit I would need to return it and be refunded. Unhelpful and rude staff, left feeling cheated and they were unwilling to resolve. Will never shop here again.