There aren't enough starts to give Draw a Bath. Their service was spot on start to finish and Mark was extremely helpful with ordering special items and recommendations for other suppliers and install... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to use website, excellent range of quality brands, fast and pain-free delivery, highly responsive service from real people who actually know what they are doing, super pricing - over 20% lower on... See more
Company replied
Updates for those who suffered from the liquidation of the company: Finally I got an reply from Royden saying the company is into liquidation on Nov 22. A contact of a company named Parkin S Booth Ltd... See more
Found Draw a Bath through online search. Emailed with some questions and very quick to respond. Followed up with a telephone call where they helped with advice on mirror selection and delivery times... See more
Company replied
Company details
Written by the company
Our number one priority is to provide you with the very best bathroom products from leading, design lead brands. We aim to surpass expectations wherever we can. With free delivery on orders over £500.00 and a secure website, both you and your bathroom are in safe hands when you shop with Draw A Bath. We’ve curated the best worldwide bathroom brands. All our brands our renowned for their quality so you can be assured your getting the best choice of stylish, designer bathroom brands. Whatever you need, however big or small, our dedicated, professional specialists are on hand, Monday to Friday, 8.30am till 5.00pm, to help with any product advice, service questions or queries. All you need to do is ask.
Contact info
Draw a Bath, Unit 8, The Gateway, Old Hall Road, CH62 3NX, Bromborough, United Kingdom
- 0151 459 6777
- enquiries@drawabath.co.uk
- drawabath.co.uk
4.2
Great
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very nice and Friendly people
Very very nice and Friendly people
They had so much patience with me after i make mistakes on order
They deserve 10 stars
June 28, 2024
Reply from Draw A Bath
Thank you ever so much Alexandru, customer service is our utmost priority and it is wonderful to hear feedback like this, makes everything we do worthwhile. Really appreciate your kind words and custom, thanks for choosing to shop at Draw A Bath.
Advertisement
Ordered stuff over a week ago and…
Ordered stuff over a week ago and expected delivery on Monday. It’s now Thursday and still no sign of it.
Had to call them to find out updates and the delivery dates keep changing. Nobody keeps us informed of what’s going on
Re your reply, I’m afraid the rating of 1 is yes as I had to tell the fitter to come again and this cost me another £125/- All the savings I made with your self were now mostly lost
June 18, 2024
Reply from Draw A Bath
Dear Mebs,
Firstly thank you for choosing to shop at Draw A Bath, we genuinely appreciate your custom.
Our reviews mean the world to us, as does complete transparency for all of our customers, therefore I feel it is only fair I explain this from our side.
You placed your order on the 18th of June, within 2 hours we emailed to advise the goods had been ordered and once acknowledged by the supplier a delivery date would be provided.
The following day we emailed you to advise the delivery date would be the 21st of June.
Unfortunately when the distributor came to ship the order, it was not complete and therefore they did not despatch, furthermore they did not advise us and for this I can only apologise.
They are normally faultless, we never have any issues with this supplier, I am literally having to put this down to a one off.
We have then revised the delivery date and I can now see the goods have been delivered, I am genuinely sorry there has been a delay in your order.
Customer satisfaction is our utmost priority as can be seen from the many 5 star reviews we collate.
Whilst I understand we have failed on this occasion, I ask have we failed to 1 star out of 5 stars?
As a small business in an extremely challenging economy, reviews of this nature really tarnish our reputation, you simply could not be dealing with a more honest and caring supplier :(
Just a great all-round experience
A more personal service, very competitive pricing and attentive and responsive after-sales. Can't speak highly enough and my new 'go to' for high end bathroom components.
June 24, 2024
Reply from Draw A Bath
Thank you ever so much David, we value your kind words and custom
Faulty email system caused some concern but all sorted in the end.
Ordered a shower riser. Due to an unfortunate fault I didn’t get any confirmation apart from money coming out of my account. Sadly the system error also affected the chase up. However once they were aware of the fault customer services were good at sorting the issue and providing updates.
Reason for 3 stars was due to needing to provide a low review to get a response to the issue.
June 20, 2024
Reply from Draw A Bath
Troy we really appreciate you amending your review. Apologies for the breakdown in our systems, this was immediately rectified after you highlighted this to us, again thanks for that. So pleased your goods arrived as advised and I hope you are pleased with them. Thanks ever so much for shopping at Draw A Bath, we really value your custom and feedback.
Reply from Draw A Bath
Thanks for taking time out to leave us a 5 star review Steve, means the world, so pleased to hear you are happy with the service we provided
Advertisement
Great product and excellent customer service
The selection of baths is great and the the customer service excellent. I needed the bath to be delivered as soon as possible to meet with my plumbers time scale, they did everything to get it to me as quickly as possible.
June 10, 2024
Reply from Draw A Bath
Thanks ever so much Jenny, we really appreciate your feedback and again thanks ever so much for choosing to shop at Draw A Bath
Very helpful and informative with their…
Very helpful and informative with their products.
June 12, 2024
Reply from Draw A Bath
Many thanks for leaving us a 5 star review Lana, it has been our absolute pleasure assisting you in selecting such beautiful products
Excellent customer service
I found Draw A Bath to have a good product range at competitive prices. Also, their customer service support team are very friendly, knowledgeable and helpful. I would definitely recommend this company.
June 3, 2024
Reply from Draw A Bath
Thank you ever so much Beverley, we really appreciate you kind words and feedback, thanks ever so much for choosing to shop at Draw A Bath
Great experience and customer service…
Great experience and customer service from start to finish. We mainly went for Duravit & VB products which came with a lead time of a few weeks but it was definitely worth the wait as quality is execellent. The prices are competitive in comparison to other retailers as well. I particularly liked that for each product you are able to choose other parts needed for the installation (e.g concealed part for the tap) which makes it much easier and ensures you have everything you need. I definitely recommend.
May 13, 2024
Reply from Draw A Bath
Alexander, thank you, blown away, what a phenomenal review, really appreciate your kind words and thanks ever so much for choosing to shop at Draw A Bath
Advertisement
Everything very good
Everything very good - good pricing, good service, good communication
May 14, 2024
Reply from Draw A Bath
Thanks ever so much Richard, we genuinely appreciate your custom and thanks for taking time out to leave us such a lovely review
Good service and easily navigated…
Good service and easily navigated website Would be happy to use them again
May 29, 2024
Reply from Draw A Bath
Thank you Trevor for your kind words, we really appreciate your feedback and thanks for choosing to shop at Draw A Bath
Kelly was a star and sorted some…
Kelly was a star and sorted some mysteriously missing parts from V&B, all good now and very grateful, thanks!!
June 6, 2024
Unprompted review
Reply from Draw A Bath
Pleased to hear everything has now been delivered and you are happy with the products, we really appreciate your feedback, Kelly is made up to of received a shout out :)
Price competitive and great customer service
I found the price on draw-a-bath of the item I was looking for (a Duravit toilet) very competitive with the so-called 'discount' suppliers of bathroom sanitaryware, and my query about availability was dealt with quickly, courteously and fully. I was impressed to be told exactly what the stock position was, and how quickly the item could be delivered.
Delivery was exactly as advised, and (for an order slightly exceeding £500) the fact that it was free was a bonus!
May 28, 2024
Reply from Draw A Bath
Thank you Tim, what a lovely review, we really appreciate you taking time out to leave this, means the world to us
Advertisement
Reply from Draw A Bath
Appreciate your feedback Keith, thanks ever so much for shopping with us
Reply from Draw A Bath
Thank you ever so much for sharing your experience, it is genuinely appreciated
Easy ordering and top class bathroom…
Easy ordering and top class bathroom mirror received.
Would recommend.
May 24, 2024
Reply from Draw A Bath
Thank you Debra for leaving us a 5 star review, means the world and thanks for shopping at Draw A Bath
Great Service
Very competitive pricing, quick delivery, well packed. Good communication.
May 31, 2024
Reply from Draw A Bath
Thank you for taking time out to leave us a review, we really appreciate it and so pleased to hear you was happy with the service and products supplied
Advertisement
Reply from Draw A Bath
Thank you ever such much for leaving us a 5 star review, it really is most appreciated and thanks for choosing to shop at Draw A Bath
Excellent service
Excellent service. Highly recommended. Thank you for a great and speedy service.
May 16, 2024
Reply from Draw A Bath
Many thanks for leaving us a 5 star review, makes everything we do all worthwhile and we genuinely really appreciate you taking the time to leave this. Thanks ever so much for shopping at Draw A Bath.
Chris is a star.
Chris is a star.
I started off with HansGrohe via Amazon etc.. to the tail end of last year. Whilst HG is a good brand I was seriously underwhelmed by their plastic facades and inconsistent colour matching of "black" between products.
Cue DrawABath. So bloody glad I found these guys - Chris (via e-mail and phone) was an immense helping in guiding to Duravit, a brand which I'd never considered. I ordered quite a few taps and showertray/controls the works. The Duravit brand is absolutely awesome. Solid (everything metallic - brass black?), lovely looking (somewhat pricey but these guys have good prices compared to others).
Whilst some have some long(er) lead times, plan ahead! They are definitely worth the wait, and DrawABath is definitely the place to purchase from.
May 22, 2024
Unprompted review
Reply from Draw A Bath
Thanks ever so much John, that is a phenomenal review of our service, Chris in particular (who is made up) the brands we represent and the quality. We really appreciate you taking time out to leave this, honestly means the world to the whole team...
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.