Draw A Bath Reviews 

241
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

There aren't enough starts to give Draw a Bath. Their service was spot on start to finish and Mark was extremely helpful with ordering special items and recommendations for other suppliers and install... See more

Rated 5 out of 5 stars

Easy to use website, excellent range of quality brands, fast and pain-free delivery, highly responsive service from real people who actually know what they are doing, super pricing - over 20% lower on... See more

Company replied

Rated 1 out of 5 stars

Updates for those who suffered from the liquidation of the company: Finally I got an reply from Royden saying the company is into liquidation on Nov 22. A contact of a company named Parkin S Booth Ltd... See more

Rated 5 out of 5 stars

Found Draw a Bath through online search. Emailed with some questions and very quick to respond. Followed up with a telephone call where they helped with advice on mirror selection and delivery times... See more

Company replied

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store
  4. Radiator Shop
  5. Shower Door Shop

Written by the company

Our number one priority is to provide you with the very best bathroom products from leading, design lead brands. We aim to surpass expectations wherever we can. With free delivery on orders over £500.00 and a secure website, both you and your bathroom are in safe hands when you shop with Draw A Bath. We’ve curated the best worldwide bathroom brands. All our brands our renowned for their quality so you can be assured your getting the best choice of stylish, designer bathroom brands. Whatever you need, however big or small, our dedicated, professional specialists are on hand, Monday to Friday, 8.30am till 5.00pm, to help with any product advice, service questions or queries. All you need to do is ask.


Contact info

4.2

Great

TrustScore 4 out of 5

241 reviews

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4.2

All reviews

(241)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Chris

Great customer service from Chris. Wrong item we received was replaced easily and a collection arranged to pick up the item. Would not hesitate using draw a bath again and prices were competitive

September 4, 2023
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Reply from Draw A Bath

Thanks ever so much for leaving us such a lovely review, apologies for the mix up and glad it was resolved swiftly, really appreciate your kind comments

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Rated 5 out of 5 stars

*5 STAR SERVICE*

I am absolutely thrilled with the service Draw A Bath extended to me.
Having used a local bathroom supplier who's service was a shambles, causing me to approach my bank to proceed with a claim/refund.
I was a little wary about ordering the same product again, but Draw A Bath, assured me that there would be no such problem using them.
They were true to their word.
FANTASTIC.
The shower door arrived on time and delivered by such a pleasant driver from the actual manufacturer.
Draw A Bath restored my faith
in the retail market.
*5STAR SERVICE*
Many thanks

September 20, 2023
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Reply from Draw A Bath

WOW!!! What a phenomenal review, honestly this makes our day, so so pleased we restored your faith, we always try our utmost to ensure we deliver complete customer satisfaction. Thank you for taking time out to leave this review and thank you for choosing to shop at Draw A Bath

Rated 5 out of 5 stars

Excellent and quick

September 13, 2023
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Reply from Draw A Bath

Thank you for leaving us a 5 star review Keith, you have chosen such beautiful products, your bathrooms are going to look amazing

Rated 5 out of 5 stars

Found solutions to tricky design problem

Chris from Draw a Bath has been fantastic, I needed a very specific type of bath with the one identified by different designers being on a very long lead time.

Chris went away and researched different options, coming back with a solution having spoken with relevant suppliers for the different lead times.

In parallel I also ordered two shower trays, and given the longer lead times, had this delivery split so the plumber could progress without being held up.

Overall I have found Draw a Bath to be great at being able to investigate different options and come up with a tailored solution and would highly recommend them to other future customers.

September 11, 2023
Unprompted review
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Reply from Draw A Bath

Martin, that is a lovely review, Chris and all the team at Draw A Bath value your feedback, makes our day, thank you ever so much

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Rated 5 out of 5 stars

I'd just like to thank Chris at Draw a…

I'd just like to thank Chris at Draw a bath for such great service. I was struggling to find a Villeroy and Boch bath tap. After phoning several place's Chris was the only person who, not only offered to search for it, on my behalf, but when we realised they were out of stock, he promptly found me a perfect alternative.
Chris also kept me up to date with it's arrival.
Thank you so much and highly recommend this company.

September 4, 2023
Unprompted review
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Reply from Draw A Bath

Amelia, what a lovely review, thanks ever so much for taking time out to post this, Chris is absolutely made up, we genuinely appreciate your comments, means the world to us

Rated 5 out of 5 stars

Good service, great price.

As advertised, good communication and competitive pricing. Delivery took longer than expected but not really an issue. Would order again.

August 22, 2023
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Reply from Draw A Bath

Thanks ever so much for leaving us such a wonderful review, apologies on the extended lead time, these accessories are brand new and have been extremely popular since launch

Rated 4 out of 5 stars

happy to help

very good customer service kept me updated on the order a customer was pushing for

August 24, 2023
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Reply from Draw A Bath

Thanks ever so much for leaving this review Lee, genuinely appreciated

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Rated 5 out of 5 stars

Quick and efficient service

Staff so pleasant and helpful to deal with. Definitely deal with Draw a Bath again.

August 22, 2023
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Reply from Draw A Bath

Hi Elizabeth, many thanks for leaving us a 5 star review and thanks ever so much for shopping at Draw A Bath. It was lovely meeting you when you visited our offices. You have chosen a beautiful tap and we hope you will be extremely pleased with it is once installed.

Rated 5 out of 5 stars

Very responsive customer service

Very responsive customer service. Shipments to locations outside of the Uk must be arranged by the buyer. I chose to source the product I needed in the EU.

August 15, 2023
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Reply from Draw A Bath

Peter genuinely appreciate you leaving us a 5 star review, sorry we could not assist with the logistics on this occasion and very pleased you managed to get sorted locally

Rated 5 out of 5 stars

First class customer service

Really approachable, knowledgable and helpful staff. Great products at competitive prices. Lead times and delivery great too.
Draw a Bath have been a breath of fresh air after dealing with big online suppliers.
Will certainly use for my next refurb and would highly recommend to anyone.

July 11, 2023
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Reply from Draw A Bath

Suzanne, thank you ever so much for leaving us such a sensational review, honestly the whole team cheered when I read this out aloud.

Thank you ever so much for choosing to shop at Draw A Bath and we very much look forward to assisting you in the future.

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Rated 5 out of 5 stars

Prompt delivery and very helpful…

Prompt delivery and very helpful customer service provided by Royden Evans.

July 28, 2023
Unprompted review
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Reply from Draw A Bath

Thank you ever so much for leaving us a 5 star review, means the world to all the team and thanks for choosing Draw A Bath

Rated 5 out of 5 stars

Super helpful team…

Super helpful team who were very responsive to my queries and requests around a fast shipping lead time.

July 25, 2023
Unprompted review
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Reply from Draw A Bath

Hi Alan, many thanks for leaving us a 5 star review and thanks ever so much for your custom, so pleased we was able to meet your deadline - Draw A Bath

Rated 5 out of 5 stars

Great service

Great service, arrived promptly and a quality item

July 11, 2023
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Reply from Draw A Bath

Hi Jane, many thanks for leaving us a review and 5 stars, brilliant, so pleased you was happy with the service we provided and hope to assist you again in the future

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Rated 5 out of 5 stars

Pleasure to do business with.

Pleasure to do business with.

Seem to only sell quality, brilliant straightforward advice.

Thanks
Q

July 6, 2023
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Reply from Draw A Bath

Thank you ever so much for taking time out to leave a review and wow what a review!!! When we set out to sell online we made the decision to only ever sell premium branded products and it’s lovely to receive your feedback backing up our decision.

Rated 5 out of 5 stars

Helpful and good communication

Very happy using this company for the first time to order a bathtub. We had a complication with our bathroom and so we needed to replace the bathtub, like-for-like. There were a few places where I could have possibly ordered the particular bath needed, but when I called Draw A Bath, they were very helpful in helping me decide if I was able to order this specific bath and what the lead times might be. Luckily there was one in stock in the whole of the UK before I would have to wait up to 6 weeks for another delivery. Draw A Bath was very prompt in placing the order and letting me know when they received it and when it would be delivered. I live on a road near a school with restricted access in the morning, Draw A Bath passed this onto the courier, and my bathtub was delivered when they said it would and extremely well packaged.

Communication is key when it comes to large white goods, and in my opinion, Draw A Bath did a very good job. Thank you!

May 15, 2023
Unprompted review
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Reply from Draw A Bath

Gavin thank you ever so much for taking time out to leave us a review and what a review. We are so pleased to hear how happy you was with the service we provided you, service is our upmost priority. Thanks ever so much for choosing to shop at Draw A Bath.

Rated 5 out of 5 stars

Perfect Experience

Called for technical help very quick to answering my questions, however couple of questions they didn't know, were quick to call manufacturers for answers, & got back to me, also pricing of there product very competitive, with this placed my order.

June 22, 2023
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Reply from Draw A Bath

Hi Alex, many thanks for leaving us such a great review, always here to help and it is nice to receive a technical enquiry as it expands our product knowledge should we not know the answer

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