Drawersolutions 

Aware of adverse comments but wanting to take advantage of a bespoke manufacturer I ordered a small wall cabinet to fit where a standard size would not. Being impatient to fit the cabinet I contacted the company by email after a few day following place my order. In short time an email was received from the Company owner apologising for any delay with my order and promising to expedite its delivery. True to his word the order arrived shortly thereafter.
The quality of the product was in line with the price charged and the standard shipping price further helped.
All correspondence was conducted in a speedy and courteous manner.
I have no hesitation in recommending Drawer Solutions .

This is the worst experience that I have ever had when dealing with a company over the internet. I ordered internal drawers for three kitchen base units on 12th November 2018. Not having heard anything since placing the order, I did manage to speak to an individual on the phone a couple of weeks later to be told that the items were being made and would be despatched at the end of the week - first false promise. I was never again able to contact the company by phone but after several exchanges of emails and further false promises including assurances that the items had been despatched and false tracking details, I received a delivery on 18th December. This only contained the chipboard drawer fronts, backs and bases and nothing else. On 20th December, in an email reply to my complaint about the missing items, that same individual said that they would be "sorted today". They weren't.
To cut a long story short, further false promises of delivery were made until I received an email from the owner of the company. He apologised for the continued delays and the poor service and said that he was personally going to sort out the problems that the company had experienced over the previous couple of months. Hope at last! Wrong. More disingenuous apologies, excuses, false promises and false tracking details and, needless to say, still no missing components. In the end, I totally lost patience and, after 10 weeks, I cancelled my order and asked for a refund. On the 7th February, Mantas told me that he had initiated a refund to my card account. As of today, Tuesday 19th February, the money still has not been returned.
If some of the more recent reviews are to be believed, the company seems to be getting back on track, which is a good thing because the product that they offer appears to be good. I'm disappointed that I was not able to myself discover how good. It's a great pity that, in sorting out the earlier problems, the large number of disappointed customers affected by those problems, should have been treated so badly.
UPDATE - the company has objected to my original review because it contained the names of certain company employees, which is apparently not allowed and so it was temporarily withdrawn. However, Trustpilot have given me the opportunity to amend it and repost it, which I have done. It also gives me a chance to update the situation regarding my order.
The original review prompted an immediate email response to me from the owner with proof that full repayment to my card had been made that morning, after my review had been posted. I am grateful to the company for that but I’m still left with the disappointment that I don’t have the drawers that I ordered and that I had so much hassle trying and failing to get some sense out of them and that it took a very negative review to spur them into returning my money.
As the owner said to me in that final email, they are a small company who are now trying to rebuild their reputation. I hope he has learnt from their earlier mistakes and that he does indeed succeed. More recent reviews seem to suggest that he is doing so, which is good because the product he is offering seems to be very good and not available elsewhere, which is why I chose to order from the company in the first place.

My sister in law decided to reorder from this company following a previous order which was excellent quality and delivered on time last year.

The delivery on this occasion was made 4 days late despite being assured that the date would be met. It would have been very helpful to have more honest communication in advance explaining the situation as we could have managed the impact more effectively. We had a difficult family situation to deal with and put trust in this company as the experience had been so good last time.

Communication following the missed delivery was excellent and the quality of the cabinets excellent as expected. The second delivery date was met, the driver really going the extra mile despite being stuck on the M25 for some time with the order arriving at 9pm!

Thank you for working hard to remedy the initial issue.

I deeply regret ordering from Drawer Solutions. I placed an order and paid for 8 drawers on 4th Jan 2019 - some panels were delivered but no runners/rails.
I repeatedly chased up the missing components and was lied to that they were on the way, when in fact they were not.
Drawer Solutions never pick up the phone and only communicate via email.
As I cannot continue to live with a half-usable kitchen, I regret that if don't receive the components soon I will have no option but to commence chargeback proceedings and purchase the drawers elsewhere.

As with others communications not great BUT if that's the price of producing excellent value products, made to measure and delivered well packaged and in a reasonable timescale then I'd say go with it. I would definitely use them again and would recommend to others.

Quite frankly should not be in business. Ordered Drawers in November. None of the fittings were supplied so in effect a useless pile of wood has cluttered up the house for 2 months. Panels were damaged. When I told them this there was NO apology, just to say it doesn't matter as it won't show. Two months later the fittings are still not here despite a dozen emails. Lied about it being sent again the week. my worst experience in a long time. Feel totally ripped off by these cowboys. Zero notion of customer service. Avoid at all costs.

Good Quality and value well packaged.Slight delay.
Communication could be better but may be due to volume of orders.
I will use again.

I read some of the reviews with trepidation after I'd placed an order in the first week of Jan 2019. I left it a couple of weeks and when I hadn't heard from them I emailed Steve, and got the "we will have an update for you tomorrow". I heard nothing but waited a couple of more days before sending another request for information. I got a pretty quick reply from Mantas Poderys who said he was the owner and my order was to be dispatched the next day. (with an expected delivery of two working days - dispatch on Friday delivery Tuesday).
It was actually delivered on the Sunday (two days delivery not two working days), and I put the drawers together and they are just what I wanted.

So whilst some people have had trouble with their orders, mine was delivered promptly after the initial delay and the drawers are well made and relatively easy to put together.

If they had been better at communicating initially I would have given this 5 stars.

But I would buy from them again.

A lot of negative comments but my experience was fine. Only ordered drawer fronts but arrived quickly and happy with the product.

Ordered a kitchen from Drawer solutions, everything made to measure and very reasonable price, was kept informed from the moment I had it measured up to the point of delivery. Absolutely fantastic value for money and will be ordering my wadrobes and bedroom furniture from them as well.

Some parts of my Blum internal drawers were missing from my order. I was worried as there was no reply to my phone calls but I did get an email which was reassuring. My missing parts were sent straight away, one was arranged to be sent straight from the manufacturer. A mantra of check twice and dispatch once might be in order to save delivery costs!

Currently in the process of filing a CCJ (County Court Judgement) in an attempt to recover the money I paid these con artists.

After waiting 2 months and receiving nothing but lies and poor excuses I demanded a refund, besides the usual excuses I was promised they had sent me a cheque, it did actually arrive but unsurprisingly it bounced.

Stay away from this company, they're nothing but frauds and will happily take your money with no intention of providing what you ordered.

I've reported them to trading standards and I urge everyone else who's had their money stolen to report them as well, hopefully they'll get shut down and the CEO gets sent to prison for his crimes.

Order put in on 13th November for two internal draw units with a promise of delivery within two weeks. Paid full amount up front against my better judgment.

Since then I have been fobbed off and now ignored.

Disgraceful company and one which I will be reporting to the local Trading Standards team.

Do not use.

First, the only good point : The drawer unit supplied (eventually) seems to be good quality and the range of size options persuaded me to order from these people.
Overall. a huge mistake! The order, for 1 drawer base unit , was placed on 7th October and the last delivery for it came on the 11th December. They took the money straight away, which is sharp practice; any responsible firm would only take the full amount when it was ready for delivery.
Steve, the only (email) contact I had, never answered my questions fully and honestly, and his 'promises' were completely worthless; not one of his promises were carried through.
At one late stage, I was threatening to take legal action; Steve promised to sort things out and "...look to compensate for the delays." .... Guess what! .... No further mention of compensation and nothing offered, despite my 'reminder' of what he said!
Overall annoying, frustrating, completely bereft of any notion of customer service. If you can get what you want elsewhere, go there!
Update 3/1/19 :- In the interests of fairness and accuracy, I need to add this update :- The day after I posted the review above (1/1/19), I received a response from Steve; from my previous and final 'reminder' (22nd Dec) about compensation previously mentioned, the business had just reopened after the break and he responded to my email. An offer of 30% reduction of the overall cost was made, which I will accept as reasonable in the circumstances.

I only ordered a small order and extremely pleased with it.

I have used them before and definitely will use again.

Fully recommend.

******update*****

After the Christmas period my missing items had still not arrived. I decided to apply to small claims to recover my money. I wrote to Drawer Solutions to give them one week to rectify the issues or refund the total amount. At this point I addressed my complaint to the owner Mantas. Despite a few missed deadlines Mantas did finally resolved the issue for me. He was pleasant to deal with and he tried to rectify the issue as soon as he became aware. When the parts arrived they were all good quality and well made. It’s obviously not a problem with the manufacturing but with the team you order from. I received some compensation, which I believe to be a fair resolution to the situation. I hope they manage to sort the ordering and delivery issues out as at the heart of it it’s probably a decent company let down by one or two personnel issues.***

I hate to write a negative review about an independent business but I feel I need to warn others before they decide to use this service.
There is no doubt that the price that they quote is the best you’ll find on Blum products, however this saving has now been far outweighed by the huge inconvenience we have experienced dealing with this company.
I ordered my drawers on the 12th November and part of the order is STILL outstanding. Before ordering I did see some reviews stating that people had experienced a long delays in getting their items. So before placing the order I emailed Steve to stay I was concerned and he replied to say The delivery would arrive between 21st and 23rd of November. So against my better judgement I placed the order and paid in full. More fool me. After a long delay the order finally arrived but it was missing a whole package. I am still waiting for this to arrive and they have made multiple promises that it has been posted. It has not. Today, after staying in to receive the order it failed to arrive again. I’ve twice now had to cancel the kitchen installers and as a final resort I had counted on my father to install at Christmas. This is obviously now not going to happen. I’m so disappointed. I’ve received no apology, no real explanation. My emails are now unanswered and I feel I have been totally conned. I’m going to complain to The onboardsman to try and get my money back.
Please don’t make the same mistake I have. Do not order from these people.

I wish I had read some of the reviews before ordering. The service is appalling, rubbish, non-existent, I would give no stars if possible. I ordered a kitchen unit on 2nd dec 2018. Their web site states delivery in 2 working days. I am still waiting delivery. I received an update on 17 dec. "order processed awaiting despatch". Avoid this company with an extremely large barge pole

Bought a 3 drawer unit and they were quick to want the money but waited ages for it to come and when it did come there was no drawers no runners no fixings no instructions and some of the workmanship looks suspect. Sent an email asking about the missing stuff and guy replied back saying he would look into it but more than a week and no reply. Service is shocking as he returned emails quickly when i inquired about buying a unit but like a lot if companies once they get your money then they don’t seem to care so much. Also sent him a photo of the back board which was cracked & broken but he never mentioned that in his reply surprise surprise.Going to contact citizens advice in regards to what to do next.
Still waiting on missing drawers & drawer runners & fixings. It’s getting a joke now
Still waiting on missing stuff, had email saying it was getting sorted but how long does it take. Going to contact citizens advice in regards to a refund as we could have built a house in the time it has taken!!!

Waited ages for my chest of drawers. Came without runners and although I was assured I would have them this week I am still waiting. Furthermore my emails are not being answered. I will be deciding what to do next, but I won't be ordering anything else from this company.

Still waiting for delivery of single wall unit ordered on 22nd October.Payment taken 23rd October.
Numerous emails sent and received with promises of updates by a given time usually not forthcoming.Update due before 6pm today did not materialise.
An unacceptable level of service.Beginning to wonder if I will ever receive my order.