DrayTek UK Reviews 

You need to buy Draytek products for the right reasons.

Essentially because you want functionality that is beyond that offered by the "free" ISP supplied device.

You need to learn how to use these products and sometimes there are features which are not obvious in their operation but if you want what a Draytek router does it is "just the job".

I've a Vigor2927 and an AP905. They just do what they are set to do and never need a reboot.

They are not "gaming routers", other products are aimed at that market with settings focussed on that use case.

Yes, you will have to learn how to use the device but if you do, it will do what you want.

I had an issue setting up the configuration settings as Vodaphone don't know what they are doing.
When I contacted Draytek, I had already gone through 8 hours of debugging following instructions from two Ai tools and two support agents (Vodaphone.and Gi.Net) and had more or less given up on it entirely.
A guy called Sean fixed it in an hour on a phone call.
I even though I had to do it by pictures sent via email as my phone's connection was so bad!
For these reasons, I rate Draytek support as amazing and wanted to share it. Fab, thanks again, really impressed.

This router may be fast, but it is very difficult to set up during configuration, and WPS does not want to work together when you use a wifi adapter tplink. I've tried as much as possible to put this together, but the wps just doesn't work. I consider this internet provider to be too complex. zyxel router is much better, ten times better than this bad provider; I recommend not to use this provider.

The Vigor 2767ax is a great router good features and snappy. Wished i'd have got one earlier.

I had some issues with DrayTek support , and found that a lot of users have increasingly complained about DrayTek’s support quality. Two issues have been highlighted; slow response / poor communication, and lack of technical product knowledge by their support staff. I experienced support staff don’t seem familiar with their own products and only offer basic and obvious solutions.

This could be due to support staff moving to Ireland and lack of training and support leadership.

DrayTek model 2136

Only 1 star as I can't connect to my ISP using my chosen password. When I click apply it states Incorrect format. The characters I use in my password are not allowed. Basically they are forcing me to change my ISP password to suit their password rules. The ISP account password should NOT be subjected to the same password rules used for router admin account.

Lousy overpriced unreliable product. The only thing worse is the pathetic set up they laughably call 'customer service'

Like many other recent reviews here, I've had a shocking time with Draytek UK recently. tl;dr: I have a 2929ac router with two Draytek APs in mesh mode, and was experiencing frequent reboots. I'd disabled a lot of settings, upgraded, debugged, etc. without luck so reached out to their UK support.

The experience was pretty grim - it took weeks of email back and forth, often with the most basic, obvious suggestions, and then radio silence for many days. The quality of communications was pretty poor and I had to clarify on several occasions. The eventual response was to factory reset the device and try some random debug build. I gave up at this point.

The whole debug cycle with Draytek is a shocker given their binary, proprietary configuration format. There is no option to rollback a few settings to test, you have to go back to factory settings. Why not use a text editable format? The support team actually wanted my root password to access my device??? Really?

I debugged the issue myself - the WiFi mesh implementation on the 2929ac is totally broken. A simple Google search would have revealed this in an instant, and certainly something support should have known about. They never even acknowledged the issue but gave me something random to test for them - "we've made the buffers bigger". What a joke.

I submitted a satisfaction survey, requesting a callback, and got nothing. I chased this and again ... tumbleweed.

I have invested many thousands of Pounds in this company over the last decade but I'm done with them. Save yourself the hassle, get a supported Netgear/DLink and run OpenWRT. What a shame to see this happen to a company like Draytek.

Would not recommend Draytek as a supplier.

The AP962C was broken by 5.0.3 for iOS devices. Trying to get this through to ‘support’ is like death by 1,000 cuts; this is not the first time I have had trouble with their first line support.

Draytek sell themselves as ‘prosumer’ but experience tells firmware is very flakey along with support.

I have had a 2866 for just over 2 years. It was expensive but good. Their technical support is good.
However I have managed to 'brick' it and it no longer works. Probably just needs a firmware update. I contacted Draytek for a repair and have been told that they cannot do out of warranty repairs. So this expensive modem / router is now junk.

Just had the best tech support with my draytek router and APs which took hours. Brilliant helpful knowledgeable support 10/10. Thank you

Have used Draytek routers & APs in the office for more years than I can remember and like any IT setup you often have problems configuring things just right, but once done you don't need to worry for years.

I have now moved house and my natural choice was an all Draytek Mesh system vs the suggested Ubiquti solution from the Smart home installer.

Draytek Tech Support could not have been more helpful in configuring the system with me and proactively following up on queries both pre and post sale. I now have a router, and 4 APs all running seamlessly providing smooth roaming, managed via the router.

Although the "default" for large homes seems to be Ubiquiti with a Draytek Router, this setup either seems to require additional hardware, in which case tech support consists of looking at a forum/reddit or you hand over control (via a maintenance agreement) to a 3rd party provider.

My system is in my control, I can change passwords etc when I want, technical support is at the end of the phone and helpful (proactively following up on any issues) and more importantly tech support help me "grow" my system helping me enhance it by adding functionality that I may not be immediately aware of. The documents and help on the site are also comporehensive and helped me understand fully what I was configuring although it was all very straightforward via the quick setup I am a person who tries to understand too.

I know have a "prosumer" secure WiFi network throughout my house that I can understand and administer, with backup should I need it.

I work in the SMB IT sector, and used their devices for years. Tech support is very poor these days, they don't seem to know their hardware (it used to be the complete opposite!). Desktop Smart VPN is unreliable, depending where you're connecting from, & mobile app doesn't even work on latest IPhones. Haven't been able to install the last 3 firmwares on most of my clients' routers. Everything seems outdated. Shame, as I used to swear by them!

Mon, 29 Jan 2024, 10:28

Had an email conversation about my Draytek Vigor with a very helpful person and I really appreciated their input. Every question I had was answered and they even helped me resolve a problem I hadn't even thought of regarding WCP.

Much appreciated

Dazzling regards
Henry W

I think they have peaked. I have used them for many years. I had several draytek routers in the house, most recently a V2865 connected to 3 V903 mesh nodes all working well. I wanted to set up a VPN from my other house so bought a new V2965 Lac. Coould not get the config to work so called Dratek support. They said it looked correct but i should update to latest firmware. I complied and as a result the router bricked (Completely dead). Called back. They suggested install new router in its place and send it back for service. Followed instructions and installed, updated firmware and connected up mesh nodes... it crased. 2 DAYS ! later, no fix just two broken routers and 3 mesh nodes all needing to be sent back to base for fix. Not happy wish i had read reviews before i spending £550 on new Dratek kit (plus now have nearly £1000 of busted older tuff that may or may not be fixed depending on if i can find reciepts). Shame it used to be so good. No idea what to try next but it will nit be draytek.

I have been using Draytek routers in place of standard ISP routers for 20 years. We currently use a Vigor 2927 for concurrent Virgin Media cable, and SpaceX Starlink for internet and VOIP.

All routers have worked flawlessly without any failures and they provide rich features for the consumer or small business.

Draytek offer helpful webinars to help customers and promote their products while tech support is very good.

Thank you Draytek.

Technical support is appalling. Contacted them to sort out a modem access problem, they never got back.

We have utilised Draytek routers for the last 13 or so years. Thousands upon thousands were spent on their hardware. There are always bugs in the firmware. As a company they do not appear to have grown, they remain the same if not worse in that sense. Support is way too slow, my email queries get answered on average within 2 week time and to think we have dropped almost £800 on a Draytek 3910 WAN router which seems to be causing us issues after we have upgraded to the latest firmware. Also I absolutely hate that any change to a router almost always requires a reboot. I can safely say this is the last piece of hardware I'm buying from Draytek. This company generally feels like it is ran by amateurs and company along with its hardware and software feel like it is stuck in 2000s, everything is so old-school and unappealing. Progressive is not a part of their vocabulary. Not impressed.

I have had a good experience with DrayTek, a router packed with functionality, and mesh Wi-Fi extender. The configuration can be complex in some areas particularly for people not familiar with the interfaces/ logic, but DrayTek always provided support to help me when I needed it. The manuals are somewhat limited because they are functionality based on use case based, DrayTek makes available many useful Kb articles that are use case based. The kit is doing exactly what I need it to do and operating a high-speed network effectively. I am surprised at many of the very negative comments on here.

👎We used DrayTek for 15 years and spent £100K in that time. But no more.

Once a nice little company but now bloated and hopeless.

The UK tech "support" do not appear to know anything about their own kit. Not a single request has been solved. Just delayed for months with requests for info they already have. We can't wait for forever. Our clients get annoyed at us because we were dumb enough to recommend DrayTek.

P2540x switches regularly crash and have to be factory reset.

903 access points often drop off the network.

3910 that can't keep a line up.

VigorConnect has never worked as it should.

ACS is so, so slow and often loses connection.

We had to write our own application just to configure their kit.

Ad infinitum...

We went to a cheaper though well-known brand that works properly.