Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for a... See more
I started my E-rig journey a couple years ago with a puffco. Although it did the job it was expensive replacing the 3D chamber and it was giving me headaches. When I invested in the Dr Dabber switch 2... See more
Customer service through email was extremely helpful and responded quickly. They worked with all the difficulties I was enduring in transferring files. Once the necessary information was provide... See more
Company details
- #10 of 37 best companies in Vaporizer Store
- #22 of 43 best companies in Cannabis store
About Dr. Dabber
Written by the company
Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.
As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.
The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.
-4 time winner of IBA Customer Service Department of The Year awards
-Customer Satisfaction Score (CSAT) 91% positive
-BBB accredited with A+ rating and 4.9/5 customer review rating
-4.9/5 Google review rating
-4.5/5 TrustPilot review rating
-4.7/5 live chat rating
-95% service level & an average 20 minute email response times during business hours.
Here at Dr. Dabber, we do not settle for anything but perfection!
Contact info
89118, Las Vegas, United States
- info@drdabber.com
- drdabber.com
4.5
Excellent
10K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service,they go above…
Great customer service,they go above and beyond to make you a happy customer
February 16, 2026
Amazing experience overall
Amazing experience overall. I experienced a small issue in February after purchasing in November. I sent a message to the customer care team which was handled immediately resolving the issue. Very pleased with
Ghost 2 and Dr Dabber customer care team.
February 16, 2026
Device is amazing
Device is amazing. Extra glass I ordered came faster than expected. Haven't used my old rig and torch since it arrived.
February 16, 2026
I've had it for a week and I am...
I've had it for a week and I am in love! It's so much better than my peak pro and the same price. It's super easy to clean and I can sesh all day, everyday. Highly recommend to my daily dabbers.
February 16, 2026
I would say rips good
I would say rips good, i like the colors they use for the switches. Easy cleaning. Has a nice chamber and consistent hit everytime. Holds a lot of charge and has a sleek, futuristic look
February 13, 2026
They only get better!!!
They only get better!!!
Dis lil ghost 👻 my new best friend lol
February 14, 2026
All around things seem lacking lately
All around things seem lacking lately. Not very many glass options for the new Switch. Sapphire and regular glass Replacements are expensive for what they are. Also things are always out of stock if you want them you can't get them anyway. It would be nice if we could see some more glass options accessories and what not
February 12, 2026
Reply from Dr. Dabber
Thank you for the feedback. We are working on new accessories and glass now. Keep your eyes peeled. Feel free to shoot us an email if you have any questions.
Amazing product
Great products easy to use fat shipping. Everything about this company is fantastic and they really like to have their local dealers involved which is nice to shop local.
February 12, 2026
Dr dabber switch 2
I purchased the Dr dabber switch 2 and man do I gotta say I’m impressed. My new go too device. Accidentally cracked quartz cup and customer service blessed me with a new one free of charge
February 12, 2026
Dr Dabber is very accommodating and communicative!
After receiving my Stella dab rig which ended up having a broken battery, Dr Dabber was very accommodating, upgrading me to a Ghost2 as well as adding a mini dab pen, both of which have been working perfectly!
February 12, 2026
this company is AMAZING
They truly go above and beyond with helping their customers and are genuine in their approach, customer service at dr.dabber truly is the best :,)
February 12, 2026
I finally get to choose how long my…
I finally get to choose how long my session is and temperature!!!
February 11, 2026
Everything about this company is top…
Everything about this company is top tier, from the products to the employees and owners
February 11, 2026
Huge fan!
Fast, helpful, responsive team. After weeks of using my ghost 2, I can say it is a great and powerful little dab rig. I love the features it has, small compact but great battery life compared to the pivot I had previously. I also have the heated dab tool which is a game changer and every dabbler out there needs it! Love this company. Thank you for everything!
February 10, 2026
The quality of the switch meets or…
The quality of the switch meets or exceeds all of my expectations. If I were trying to be particularly critical I think there is opportunity for some better visual references for operation and an actual card with the setting table would be a little more convenient than going back and forth to the qr code
February 10, 2026
Best device I've used
This is the best device I’ve used, better than the Peak pro. It heats up in seconds and is extremely easy to clean.
February 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.