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Dreambooks Reviews 20,295

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Simply fantastic! This is the fourth time I use Dreambooks to register my moments properly, their packages garantees that the product arrives safely, the quality is incredible, and the prices are fair... See more

Company replied

Rated 4 out of 5 stars

It was a nice experience overall, but I had to recreate the design on your platform and it took more time. I gave 4 starts just because you don´t accept a project already made. I mean sometimes when w... See more

Company replied

Rated 4 out of 5 stars

Good and fast service, if somewhat clunky website. The web app was rather confusing and caused me to get my order in two separate shipments which meant I had to pay postage costs for both. Otherwise... See more

Company replied

Rated 5 out of 5 stars

My most recent purchase was a personalized photo album that I designed myself. Each page brought back nostalgic moments, allowing me to relive precious memories while crafting the album. It wasn’t jus... See more

Company replied

Company details

  1. Photo Printing Service

About Dreambooks

Written by the company

Um presente perfeito para todos os momentos.

Na Dreambooks, acreditamos que cada fotografia conta uma história única que merece ser preservada. Somos a marca líder em Portugal na produção de álbuns digitais e produtos fotográficos personalizados, combinando tecnologia de ponta com um toque artesanal. Com mais de 40 anos de experiência e um laboratório próprio de última geração, garantimos a máxima qualidade na impressão das suas memórias mais queridas.

Desde álbuns de casamento e batizado a presentes personalizados, telas e calendários, oferecemos uma gama completa de soluções para que possas recordar os teus melhores momentos para sempre. O nosso compromisso é oferecer a melhor relação qualidade-preço do mercado, assegurando uma experiência de compra simples, rápida e emocionante.

Junta-te aos milhares de clientes que confiam na Dreambooks para dar vida às suas fotos. Explora as nossas promoções exclusivas e descobre por que somos a escolha número 1 em fotografia em Portugal.

Made in Portugal

ENCONTRA O TEU PRESENTE

Porque escolher a Dreambooks?

Written by the company

Laboratório Próprio & Experiência
Contamos com 40 anos de know-how e tecnologia avançada para garantir cores vibrantes e durabilidade eterna em cada impressão.
Software de Edição Intuitivo
Cria o teu álbum em minutos através do nosso editor online desktop ou mobile. Simples, rápido e totalmente personalizável. Agora, com ferramentas AI - o que demorava horas, agora em poucos minutos!

Garantia de Satisfação Dreambooks

Envios gratuitos a partir de 30€

Se o teu produto apresentar qualquer defeito de fabrico ou não corresponder aos nossos padrões de qualidade, garantimos a substituição imediata sem custos adicionais.

Contact info

Promotion box for Dreambooks

Transforma as tuas fotos em memórias!

Aproveita 20% OFF na tua primeira compra!

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Simple and fast

Simple and fast. I always use dreambooks to get my photos!

April 8, 2026
Unprompted review
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Reply from Dreambooks

Hello Barbara,We truly appreciate your review and are delighted to know that we exceeded your expectations! At Dreambooks, our commitment is to provide our customers with a unique and memorable experience, and we look forward to continuing to help you print and preserve the best moments of your life. Thank you for being part of the Dreambooks family!

Rated 5 out of 5 stars

Simply fantastic!

Simply fantastic! This is the fourth time I use Dreambooks to register my moments properly, their packages garantees that the product arrives safely, the quality is incredible, and the prices are fair for what you're getting. I recommend them with my eyes closed!

March 30, 2026
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Reply from Dreambooks

Hello,
Thank you so much for your review and for the kind words about Dreambooks. We are truly happy to know that our service exceeded your expectations and that you would recommend us.
At Dreambooks, we work tirelessly to make the experience of preserving your best moments even more special and memorable. It is an honor to be part of such meaningful moments in your life, and we hope to continue supporting you and providing you with the best possible service.
Thank you for your trust and for choosing Dreambooks!

Rated 5 out of 5 stars

Website easy to navigate

Easy to follow instructions and a very quick process.
My prints arrived in just a few days.

March 23, 2026
Unprompted review
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Reply from Dreambooks

Hello Miriam, we are very grateful for your positive review and for recognizing our daily effort to provide the best possible experience. At Dreambooks, we always strive to offer the best service, and we are delighted to have met your expectations. Thank you for choosing Dreambooks!

Rated 4 out of 5 stars

Quality prints is ok but not really…

Quality prints is ok but not really vibrant

March 23, 2026
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Reply from Dreambooks

Hello,
Thank you very much for your feedback and for your suggestion to help us improve our service. We truly appreciate your preference and hope to continue exceeding your expectations.
We will take your suggestion into consideration so we can always provide the best possible service.
We look forward to serving you again in the future, and we would greatly appreciate it if you could rate us with 5 stars!
Kind regards,

Rated 5 out of 5 stars

tudo optimo :)

March 13, 2026
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Reply from Dreambooks

Olá Constanca, ficamos muito gratos pela avaliação positiva e pelo reconhecimento do nosso esforço diário em proporcionar a melhor experiência possível. Na Dreambooks, procuramos oferecer sempre o melhor serviço e estamos contentes por ter atingido as tuas expectativas. Obrigado por escolheres a Dreambooks!

Rated 5 out of 5 stars

Love my book and great service from Ana

Love my book! I’ll definitely be ordering more for the whole family! Also great service from Ana thank you!

March 17, 2026
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Reply from Dreambooks

Hello Daniala,
We are very grateful for your positive review and for recognizing our daily effort to provide the best possible experience. At Dreambooks, we always strive to offer the best service, and we are delighted to know that we met your expectations.
Thank you for choosing Dreambooks!
Kind regards,

Rated 4 out of 5 stars

Fast delivery and good quality

It was a nice experience overall, but I had to recreate the design on your platform and it took more time. I gave 4 starts just because you don´t accept a project already made. I mean sometimes when we don t have experience we would like to hear in what type of album our project could be integrated instead of spending time to look for the right one on the platform. I understand from your point of view is easier but for us could be challenging and time consuming. For the rest all went fine, and I receive it on time with good quality. Thank you!

March 10, 2026
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Reply from Dreambooks

Hello Maria,Thank you very much for your feedback and for your suggestion to help us improve our service. We appreciate your preference and hope to continue exceeding your expectations. We will take your suggestion into consideration to always provide the best possible service. We hope to have your continued support in the future and that you can rate us with 5 stars!

Olá, Maria, muito obrigado pelo teu feedback e pela tua sugestão para melhorarmos o nosso serviço. Agradecemos a tua preferência e esperamos continuar a superar as tuas expectativas. Vamos levar a tua sugestão em consideração para oferecermos sempre o melhor serviço possível. Esperamos contar com a tua preferência no futuro e que possas avaliar-nos com 5 estrelas!

Rated 5 out of 5 stars

Have been doing classic albuns for the…

Have been doing classic albuns for the last 6 years, the quality is amazing, and the delivery is very quick. The kids and family love it.

March 9, 2026
Unprompted review
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Reply from Dreambooks

Hello Marlene, Thank you for sharing your opinion with us.
Knowing that we were able to preserve your memories in such a special way is our greatest reward. Here at Dreambooks, we work with great passion and dedication to offer you the best products and services, so that you can relive your happiest moments whenever you wish.
It is very important for us to hear about your experience and your comments, as this helps us continuously improve the quality of our work. We truly appreciate that you chose Dreambooks to be part of your memories, and we hope to continue surprising you with our commitment and professionalism.If you ever need any help or have any questions, we are always at your disposal.Thank you once again for your feedback and for trusting us to help you preserve your stories! ✨📸

Rated 5 out of 5 stars

Quality color printing

Quality color printing. Fast. Well packaged to prevent damage.

February 11, 2026
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Reply from Dreambooks

Hello Johnson, thank you for your review. We’re delighted to know that we were able to provide you with a satisfying experience in printing and preserving your memories.Dreambooks aims to offer high-quality tools in a fast, easy, and secure way. We truly appreciate your choice and are always available to help with anything you may need.

Rated 2 out of 5 stars

I ordered photos with the 24 hour…

I ordered photos with the 24 hour service on a Friday morning before 11.30, thinking they would arrive on Saturday morning as this was promised in the 24 hour service. However, they arrived on Monday afternoon. I sent an email to ask for a partial refund as I had paid a higher price and ordered from this website because of the 24 hour service but received no reply.

February 13, 2026
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Reply from Dreambooks

Hello, We noticed that you were not fully satisfied with our 24-hour photo service. Please note that our 24-hour service refers to 24 business hours, and therefore the deadlines you mentioned were met. Shipping carriers do not operate on weekends. If you have any questions, please do not hesitate to contact our Customer Support team via Live Chat (available Monday to Friday on our website from 9:00 am to 12:30 pm and 2:00 pm to 5:00 pm) or through the email form available at www.dreambooks.pt/contactos (http://www.dreambooks.pt/contactos).Thank you for your preference, and we hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Book arrived and I am pleased with the…

Book arrived and I am pleased with the service. Thank you

January 15, 2026
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Reply from Dreambooks

Olá Debra, ficamos muito gratos pela avaliação positiva e pelo reconhecimento do nosso esforço diário em proporcionar a melhor experiência possível. Na Dreambooks, procuramos oferecer sempre o melhor serviço e estamos contentes por ter atingido as tuas expectativas. Obrigado por escolheres a Dreambooks!

Rated 5 out of 5 stars

great experience!!

great experience!!
arrived really fast

January 21, 2026
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Reply from Dreambooks

Hello, we are very grateful for your positive review and recognition of our daily efforts to provide the best possible experience. At Dreambooks, we always strive to offer the best service and are delighted to have met your expectations. Thank you for choosing Dreambooks!

Rated 5 out of 5 stars

Well done and within the estimated…

Well done and within the estimated timeline

January 23, 2026
Unprompted review
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Reply from Dreambooks

Olá, Carlos, ficamos muito gratos pela avaliação positiva e pelo reconhecimento do nosso esforço diário em proporcionar a melhor experiência possível. Na Dreambooks, procuramos oferecer sempre o melhor serviço e estamos contentes por ter atingido as tuas expectativas. Obrigado por escolheres a Dreambooks!

Rated 5 out of 5 stars

Great

Great! Nice offer

January 15, 2026
Unprompted review
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Reply from Dreambooks

Olá, ficamos muito gratos pela avaliação positiva e pelo reconhecimento do nosso esforço diário em proporcionar a melhor experiência possível. Na Dreambooks, procuramos oferecer sempre o melhor serviço e estamos contentes por ter atingido as tuas expectativas. Obrigado por escolheres a Dreambooks!

Rated 5 out of 5 stars

fast and with quality!

December 28, 2025
Unprompted review
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Reply from Dreambooks

Hello, Ana Rita, thank you for your review. We are delighted to hear that we were able to provide you with a satisfying experience in printing and preserving your memories. Dreambooks aims to provide quality tools quickly, easily, and securely. We appreciate your choice and are always available to help you with whatever you need.

Rated 5 out of 5 stars

All experience was great

All experience was great! Very good quality products and fast peoduction.

December 29, 2025
Unprompted review
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Reply from Dreambooks

Olá Maria Oliveira

Agradecemos a tua avaliação e ficamos contentes por sabermos que conseguimos proporcionar-te uma experiência satisfatória na impressão e recordação das tuas memórias. 
A Dreambooks tem como objetivo fornecer ferramentas de qualidade, de forma rápida, fácil e segura. 
Agradecemos a tua escolha e estamos sempre disponíveis para ajudar-te no que precisares.

🎄✨ A nossa equipa de Apoio ao Cliente deseja-lhe Boas Festas! Que o novo ano traga novas oportunidades, boa energia e muitas conquistas. ✨✨

Rated 5 out of 5 stars

Excelente gift and memories

Very fast printing at a fantastic quality paper. It exceeded my expectations.

December 28, 2025
Unprompted review
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Reply from Dreambooks

Hello, Marco, we are very grateful for your positive review and recognition of our daily efforts to provide the best possible experience. At Dreambooks, we always strive to offer the best service and are delighted to have met your expectations. Thank you for choosing Dreambooks!

Rated 5 out of 5 stars

Momento para recordar

Momento para recordar

December 16, 2025
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Reply from Dreambooks

Olá, Joao, ficamos muito gratos pela avaliação positiva e pelo reconhecimento do nosso esforço diário em proporcionar a melhor experiência possível. Na Dreambooks, procuramos oferecer sempre o melhor serviço e estamos contentes por ter atingido as tuas expectativas. Obrigado por escolheres a Dreambooks!

Rated 1 out of 5 stars

Very disappointed -

Very disappointed. Paid the premium for 24h delivery of photos as I wanted them for Christmas. Made order on the 19th, still says being printed 4 days later, and tomorrow (24th) the pickup point won't be open so ruined my Christmas presentes. Do not charge extra for services you do not provide. what a scam! Don't respond to the complaint or even said anything... Never using again and DO NOT RECOMMEND

December 23, 2025
Unprompted review
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Reply from Dreambooks

Hello Mariana. 

We thank you for your feedback and we sincerely apologize that you were not satisfied. 
At Dreambooks, we work daily to ensure that every customer has a positive experience and we hope to be able to resolve this issue for you. 
From what we have been able to verify with the customer support team, this situation is already under review and a response has been sent to the contact via email.

Thank you,
🎄✨ Our Customer Support team wishes you Happy Holidays! 🎁❄️
🥂🎉May the new year bring you new opportunities, positive energy, and many achievements ✨✨

Rated 5 out of 5 stars

All good

All good! Very quick service.

November 25, 2025
Unprompted review
Dreambooks logo

Reply from Dreambooks

Hello Mariana, we are very grateful for your positive review and for recognizing our daily efforts to provide the best possible experience. At Dreambooks, we always strive to offer the best service and we are delighted to have met your expectations. Thank you for choosing Dreambooks!

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