DreamCloud Sleep Reviews 

2,688
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, finding it incredibly comfortable and supportive, often leading to significant improvements in sleep quality and a reduction in back pain. Many people highlight the excellent delivery service and smooth ordering process, noting good communication and timely arrivals. The overall service provided by the company is frequently described as exceptional, making the purchase a delightful experience for most. However, some customers also noted issues with delivery, including late arrivals, damaged packaging, or items being left at the foot of stairs without assistance, which was particularly problematic for disabled customers. A few other people also felt that the mattress became too soft or developed sunken areas after a relatively short period, leading to discomfort and back pain.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers praising the mattress for its comfort and... See more

Quality

People report positive experiences with quality, with many reviewers describing the mattresses as superb,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast delivery, excellent... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, highlighting fast delivery, excellent communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication from time of order, any queries answered promptly. Good response, for queries over specifications, from chatbot. Purchased for my husband, a tall man with back problems, and we... See more

Rated 5 out of 5 stars

Great mattress! We looked at so many different brands & decided on dream cloud after a friend recommended them. So glad we did, the service was great, from delivery to them arranging the collect... See more

Company replied

Rated 5 out of 5 stars

I spent ages researching a new mattress that would provide comfort and alleviate back pain and allow me to get much needed sleep. Came across a Which review which rated dream cloud as No.1 and has a... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Love My New Mattress! I couldn’t be happier with my purchase. From the first night, the comfort was incredible — supportive, cosy, and exactly what I needed for a great night’s... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,688)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Extremely happy with the luxury…

Extremely happy with the luxury mattress, now I know why they call it dream cloud.

January 15, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Alan, thanks for your review. We love to hear that you are really experiencing the benefits and quality that our products have to offer. We hope the mattress continues to help you get a great night's sleep.

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Rated 5 out of 5 stars

Lovely mattress

Lovely mattress, very comfortable and we have both noticed a difference sleeping on it. Easy to order and arrived within given timeframe. Old mattress also taken away the following day - collection team arrived on time - all drivers friendly and helpful. Only slight downside I paid extra for the mattress to be delivered to a designated room in the house - what wasn’t clear - maybe I missed it - the mattress arrives vacuum packed in a box so we could have managed to take it upstairs ourselves and didn’t need to pay the extra.

January 14, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Anna, thanks for taking the time to leave a review. We love to hear that our staff and couriers were friendly and efficient in helping make your order and delivery process straightforward. We hope you continue to enjoy getting a great night's sleep with the mattress from us.

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent mattress, fantastic price - couldn't be happier!

January 2, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Diana, thanks for your review. This is great news that your mattress has had such a positive impact on you and your sleep. Thanks for choosing Dreamcloud!

Rated 5 out of 5 stars

Reading review after review.

So.... I had spent many many many weeks researching, reading reviews etc etc.

And took a gamble.

Ordered our superking dreamcloud mattress and added the separate 2 man pick up for the old mattress.

From start to finish... excellent service and straight forward process.

We are roughly several months on and I couldnt be more DELIGHTED by that previous gamble. Time shall tell on the lasting condition but we spin our mattress every month to even the wear.... but its FANTASTIC.

SUPPORTIVE...SOFT... LUXURIOUS!

SO FAR WE LOVE THIS MATTRESS BOTH ME AND THE MRS. :)

April 1, 2025
Unprompted review
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Reply from DreamCloud Sleep

Hello James, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Give it a Go……..

The first 3 nights I was going to send the mattress back! It felt quite firm and strange……. I thought that I’d made a big mistake.
But after that time things got better. I would highly recommend this mattress as I, personally, love it - now the mattress knows me and vice versa I’m so comfortable and sleep very well. As a person with longstanding back pain, I no longer wake up with an aching back - thank you.

December 14, 2025
Unprompted review
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Reply from DreamCloud Sleep

Hello Lynne, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress and it helped ease any aches and pains you were experiencing .We greatly appreciate your recommendation and hope you continue to enjoy your experience.

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Rated 5 out of 5 stars

Sleeping happily on a Dreamcloud mattress

My new Dreamcloud mattress is far better than I expected. I really love it and am sleeping very well. Delivery and set up went smoothly. You do probably need two people to manhandle the mattress into position as it is quite heavy and well made. In all, I am most happy!

January 27, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Deirdre, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one and we are happy that you found delivery process straightforward. We hope you continue to enjoy getting a great night's sleep with the mattress from us.

Rated 1 out of 5 stars

⭐ 1 Star

⭐ 1 Star – Avoid at All Costs

This DreamCloud mattress is an absolute disaster. It collapses, sinks, and offers zero proper support, which has caused both me and my partner continuous back pain. Instead of supporting your body, it sinks in a way that puts serious pressure on your spine and leaves you waking up stiff and sore every morning.

Another major issue is if one person is heavier than the other — the mattress sinks unevenly, and eventually the lighter person ends up rolling toward the heavier person. It’s like sleeping on a slope.

Their so-called “solution” during the trial period is to offer a mattress topper. Do not fall for this. It feels like a tactic to push you past the return window so they can refuse a return later. A topper doesn’t fix a mattress that’s already failing.

This is genuinely the most uncomfortable and disgusting mattress I’ve ever owned. Huge regret buying it and I strongly recommend avoiding DreamCloud completely.

January 15, 2026
Unprompted review
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Reply from DreamCloud Sleep

Thank you for taking the time to share your experience, Tom. We are genuinely sorry to hear about the discomfort you and your partner have experienced.

During the 365 Night Trial, we may suggest a mattress enhancer as a temporary comfort adjustment, intended to help fine-tune the feel while the mattress continues to adapt to your individual shape, weight distribution, and sleeping position. This is not intended to delay or restrict a return, and customers always remain fully entitled to exercise their trial rights.

We would also like to reassure you that all DreamCloud mattresses are covered by our Forever Warranty, which protects you against any manufacturing faults beyond the end of the trial period.

If you would like us to review your concerns further or provide direct assistance, we encourage you to contact our customer support team so we can help resolve this appropriately.

Rated 5 out of 5 stars

DreamCloud for an relaxing night's sleep!

From placing the order to receiving our new mattress the service was first class.
The excellent reviews were important to us as we considered rival suppliers such as Emma and Simba.
We really love our new mattress and we now both get a relaxing pain and trouble free sleep.
Definitely the best mattress that we have ever had and the best night's sleep.
I would definitely recommend DreamCloud!
Our next mattress will be a DreamCloud!

February 4, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Stuart, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

Great service throughout on my purchase…

Great service throughout on my purchase of this mattress. After several weeks doing research, I went for this mattress based on reviews and sellers confidence with their product and I’m so glad I did. Mattress is very comfortable with perfect amount of support and comfort combined. The quilt and bed set also very nice, added luxury if you can. Would certainly recommend mattress and seller. Thank you.

January 9, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Andrew, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

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Rated 5 out of 5 stars

Bought this mattress on the reviews

Bought this mattress on the reviews. Wow what a difference, we honestly wake up with no back or hip pain. We had a Simba mattress before this, so I was a bit skeptical about buying it, but you also get a year to decide if its for you or not. Would highly recommend, me and my husband wake up every morning pain free.

February 3, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Lorna, thanks for taking the time to leave a review. The fact that your mattress from us has helped ease any aches and pains you were experiencing is a great things to hear. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

Very comfortable

Extremely pleased with the new mattress, firm and very comfortable. Have been using it for about 3-weeks and already finding the difference after having long term backache can honestly say pain is much improved.
Ordering and delivery was stress free. Unfortunately delivery delayed slightly due to adverse weather conditions, but we were kept informed on progress and eventually delivery arrived. Overall we have been delighted with first class service and delighted with our new Dreamcloud mattress.

February 2, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello D, thanks for leaving a review.We are delighted to hear that your experience with your mattress from us has been such a positive one and during your ordering and delivery process and the mattress itself have given you an equally enjoyable experience. Thanks for choosing Dreamcloud!

Rated 5 out of 5 stars

Smooth transaction

Smooth transaction. Item delivered on time and in good condition.

January 16, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Shaun, thanks for your review. We always appreciate feedback on our service during your transactions. We hope the mattress works to give you the same great experience!

Rated 4 out of 5 stars

Office staff very polite organised…

Office staff very polite organised everything to delivery to pickup old mattress,the mattress has a slight smell but I’m sure it will get better in time

January 22, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Elizabeth, thanks for your review of the service received from our team. We hope this continues to help you get a great night's sleep!

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Rated 5 out of 5 stars

I absolutely love my new mattress

I absolutely love my new mattress. It’s extremely comfortable and so much better than my other memory foam mattress. I have Fibromyalgia, my dream cloud mattress has allowed me to now have a good nights sleep. I no longer wake up in pain.

February 1, 2026
Unprompted review
DreamCloud Sleep logo

Reply from DreamCloud Sleep

Hello Laura, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Most comfortable mattress ever

I was surprised it came in a battered box and was worried however when I opened it was fine. Well wrapped in double plastic. I suffer from sore hips and Backache.i usually toss and turn all night. I couldn’t believe how comfortable it was no tossing and no aches or pains. I slept all night and have done every night since. It is comfortable the sides are a little softer than my last mattress but it not a problem.It was £629 to buy but to get a great nights sleep worth every penny from my pension. Delivery was straight forward and the delivery guy put in in my bedroom for me. I did think it would be difficult for me to get on the bed but I’m in my seventies and I manage fine on my own. Try it you won’t get a better nights sleep.

February 1, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Jane, thanks for taking the time to leave a review. We love to hear that you are really experiencing the benefits and quality that our products have to offer. The fact that your mattress from us has helped ease any aches and pains you were experiencing is music to our ears. We hope this continues to help you get a great night's sleep.

Rated 5 out of 5 stars

I spent ages researching a new mattress…

I spent ages researching a new mattress that would provide comfort and alleviate back pain and allow me to get much needed sleep. Came across a Which review which rated dream cloud as No.1 and has a 365 day refund policy. I took a chance buying online without a road test
and I am absolutely delighted with my purchase. Excellent quality mattress and price.

January 15, 2026
Unprompted review
DreamCloud Sleep logo

Reply from DreamCloud Sleep

Hello Mark, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Very easy to use website...Fast free…

Very easy to use website...Fast free delivery...mattress is just what I was looking for at a great price..And you spred your payments over 24 months interested free...I will be back later to order a single size for my son..

January 31, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Clive, thank you for leaving an honest review. We appreciate you taking the time to review our website and are glad you found it easy to use. We’re pleased that we were able to help you, and we hope the mattress gives you the same great experience!

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Rated 5 out of 5 stars

Full nights sleep

January 31, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Ian, thanks for your review. This is great news that your mattress has had such a positive impact on you and your sleep. Thanks for choosing Dreamcloud!

Rated 5 out of 5 stars

Delivered slightly late but not the end…

Delivered slightly late but not the end of the world. Mattress so far has been comfortable, particularly more for my wife than myself but that’s no reflection on the mattress. I have an ongoing bad back now for over a year so regardless of what bed I have, it isn’t going to solve the problem anytime soon. Having said that I’m hoping overtime it will improve my sleep regardless of my back issue. It’s definitely a lot more comfortable than my previous mattress which we had for around 13 years so I felt a change was necessary. Still getting used to the pillows but I think all will be good once I’ve given my body and particularly my back time to adjust to the new mattress and pillows.

January 31, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello John, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We appreciate you allowing the mattress ample time to adapt to support your body. We hope this help you get a great night's sleep!

Rated 4 out of 5 stars

Hybrid Mattress

Really comfy mattress. Only had a month but so far so good .Reasonably priced compared to other competitors. Would definitely recommend.

January 12, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Simon, thanks for taking the time to leave a review. We appreciate your positive feedback and are delighted that everything within your order is to your liking. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

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