Dreampairs Reviews 

Do not expect this company to honour their refund promise.
I brought four pairs of shoes and and have paid for the postage to return three following the instructions that they emailed me. They are refusing to give me a refund on the basis that they need the tracking details to pay the refund. They state they have no way of finding the shoes in their warehouse. The returns were clearly labelled and they have all my details. This feels like daylight robbery.

Do not order!!!

False delivery dates - days 3-7 days - in fact they are shipped from China and can take 3-4 weeks.

The shoes are poor quality and sizing - I am a true uk size 7 - all my shoes are 7, slippers, trainers, boots.

I nearly broke my foot trying these on 7 is more like 5, absolute joke then they expect you to pay to return them!!!!

My experience with Dream Pairs is very satisfactory. The truth is they are very attentive and the shoes are very nice, comfortable and the best of good quality and I have had good experiences with everything that I order and arrive on time. They are very attentive.

Comfortable and well-made shoes, quick shipping, good customer service, these are my new go-to brand of shoes for work, special events, and snow boots. Every pair I have gotten (3 total so far) are beautifully made, fit comfortably, and are supportive for a full 10-hour day's wear

These shoes are too good to be true! Comfort, stylish, and affordable prices!! In the past year I have ordered ten pairs of shoes. I am absolutely amazed at how comfortable the shoes are!!! When I stand on my feet all day, the Mary Jane pumps with a 2.8 heel allows me to look cute all day in heels! At my age I thought I would never be able to wear heels again. What scares me is that the prices are so affordable that this company may start to increase their prices!! I am retired and on a fixed income, and this company fits my life so well. From reading the reviews I see that most of the complaints are the return process. I have not had to return any shoes yet, but I am hoping they will fix this process before I have to return any shoes.

I have worked with this company before winning a competition and they have the best customer service! Fast and doesn’t leave you hanging on a response! Also they have great products, I haven’t bought a shoe I didn’t love from here, the comfiness is mind blowing!

Multiple emails sent back and forth as wrong size was delivered. Dreams have signed for the delivery that was sent back on 25th April. No refund yet. Just tried to email the signed receipt and my email is being rejected. Dreams have literally just sent me an email asking to fill out a questionnaire but I can also see 200+ personal emails attached to it, GDPR comes to mind!
Would not use at all again for love or money, currently out of pocket!

Love thier service and products. They offer large varieties of products and best prices as well as quality of the product that comes with wonderful customer service. Highly recommended.

Today is 30th May and I still haven’t had any reply to all my emails which means I missed the return window and have no money back.
Avoid this company at all cost!!

Could you please let me know how to send the shoes back as after 2 weeks of chasing I heard nothing back.
Also you’re saying in your T&C that the return has to be made within 30 days. How could this be even possible it there is no return policy in place just an email which is not even monitored??

Unfortunately responding to the below it’s not been helpful at all! Just let me know how to return the shoes asap!

I got the below so your new email address doesn’t even exist

The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

I have emailed the company on many occasions as unable to return a pair of shoes I purchased for my mum.
They don’t provide any return labels or instructions and only request to email the customer services in order to organise a return. Since they’re very unresponsive it’s a terrible system to deal with returns!

Dream Paris shoe is very comfy shoe. I bought my first pair when I was pregnant, very comfy, and safe, and I am in love with this brand, I got another pair for my vacation trip, i can wear it all day long, flexible. I gave 4 stars because of the style, I wish they have more fashionable style.

Just received a pair of tan, calf length boots which were reduced to £10. I am absolutely thrilled with them. They look well made and have a lovely thick sole. Wish I'd got 2 pairs.

I received a pair of shoes as a gift from Dream Pairs.. I had purchased their flat shoes before just because of their design and their durability, comfort. I choose kids shoes as a gift.. The shoes are in pink and purple color with jelly outsole which looks so pretty..As my daughter has to wear them for school so I look for comfortable and easy to wear shoes so for that I go for branded shoes but they cost me alot every year.. but Dream Pair gave me both these things in affordable price with good style.. so I recommend to all my friends and family.. Two things I am disappointed are the shoes are not that lightweight as it was written in description and the hook and loop closure should be a little neat..

I received these shoes as a gift and I absolutely love them. They are the most comfortable shoes I've ever had. They are slip ons. I was worried about getting a size bigger but I'm honestly happy I did. I didn't feel the need to have to brake them in. They are flexible and are very sturdy. I am honestly beyond happy that I picked the slip on walking shoes.

I’ve had a couple of shoes from Dream Pairs (including a flat for myself and a slide slippers for my kid) and have found them to be well made and good quality materials. They have soft insides and comfortable to wear. Happy with their shoes and customer service.

I ordered 2 pairs of Edenia Mary Jane shoes in sizes 5.5 & 6 & although the shoes were nice neither pair fitted me comfortably. Therefore I had to return them at my own expense. I should have checked the returns policy before ordering the shoes as it cost me £11.15 to return them! I emailed Dream Pairs with the tracking number but although the shoes were received by them on the 24th March I still have not received my refund despite contacting customer services twice. So I am left without any shoes & £11.15 out of pocket & without a refund for the shoes either, a costly exercise I won’t be repeating in a hurry!

I bought a pair of boots for the winter time online. The zipper I had to have help with when I first got them and it was my mistake but not returning them. The zipper broke I had to have a friend pull the boot off my foot. I would like to return them and get a new pair for next winter actually for the rest of this winter because it’s cold. So no I haven’t had a good experience with them and I’m sorry.

Ordered two pairs of shoes, both too small and come up substantially smaller than other brands size 7. Tried to contact via email twice to return or exchange for a bigger size. No response in 5 days. Tried to go via website chat three times to no avail. Also no response. Seems suspicious

So disappointed! Their size 8 is really a size 7. (And I ordered 1/2 size bigger so I would be sure they would fit.) Can't even get my foot in the shoe. They are lovely.

I've gotten two pairs of shoe from this company so far. One was a pair of slide on summer flip flops with a super cushy sole and another is a pair of cozy slippers with sherpa like material and a hard sole that I can wear both indoors and to take the garbage out or check the mail without having to worry about the bottoms getting gross. Both shoes are comfy and well-made.

I was chosen for the Dream Pairs Logo survey and was given a chance to try out these wonderful slippers. And Honey let me tell you they are fabulous. They are Sherpa soft. They have a nice hard sole on them. Perfect for sneaking out to the mailbox with your slippers on. They are durable enough to stroll around in them all day if you need to. They are so cozy on my feet that I may or may not actually put shoes on some days lol. Definitely a must try for yourself, and you won't regret them.