dreamsleep.co.uk 

DREAMS Trowbridge - great service from Mike in the Trowbridge branch. Good enthusiasm, showed different options with Beds and he was knowledgable. Also the Delivery staff called us before delivery to give a time slot and pretty much arrived on time. It was nice to see this level of efficiency and effort being made. We find generally UK Retail tends to score low on customer service with disinterested, bored looking staff but we were pleasantly surprised and happy with the service and our purchase. The only thing was - we didn't fill in the 'Dreams Survey' sent to us - it asked for a lot of details and wanted to use our info with 'cookies' and for Data storage which we didn't want. Otherwise - All Good.

Appalling Customer service from Chelmsford store. We walked in to browse and a crude looking blonde woman pestered us, I told her we were looking and if we needed help I'd call her. Within five minutes she returned I was furious I repeated my earlier comment. She walked away loudly complaining rudely about me saying I was grumpy. How dare she! I spoke to their head office who were also rubbish, they said she was the top sales. God help them, I will never ever shop there.

Bought a therapur 2200 for £1200 after 9 months like sleeping on sand paper loads of little bibbles all over it.
They sent a man out to have a look told us we should have had a protector on it.
No mention of this at the shop when buying the thing.
They say there is no claim and the customer is happy .
I don't think so would not go in one of there shops again if it meant sleeping on the floor.

would have given zero if possible. Ordered a bed on 12th March had a delivery date of 14th April we moved it back till 29th May due to Covid. Got an email to pay balance 3 days before, paid straight away. Sat here waiting nothing so go onto account no delivery date. phone them cause their computer system said it was paid two days before (incorrect and we have proof) left without a bed for 3 weeks, Have arthritis in both knees and expected to sleep on the floor. Oh and manager will phone back in two days must be because of all the bad reviews

I give this company a zero star rating if I could. Meant to get a delivery day after lockdown, got an email to say. That is obvs acceptable. Then I learnt they do kerb side delivery, contacted them through messenger to be told that said items had not been made. So why organize a delivery date, a few days before reminding me of said delivery date. I smell a BIG FAT PORKY PIE.

Very very poor customer service took me ages to get through to customer service to cancel order and taking forever to refund me my money would not recommend 0/10 in my opinion very very poor customer care not interested when you want your refund fall on deaf ears when complaining don't care about customers

Brought a Mattress from them after 4 weeks it developed a fault, they sent someone to look.we were told yes it was faulty it took us almost a year to get our money back. would not buy from them again

Brought a bed from Dreams in Burton upon Trent had the bed delivered and had the disposal service for the mattress the driver would not take it as the plastic bag it was placed in had got wet, phoned customer service who said it is down to the drivers discretion if they take it or not. So now stuck with the old mattress. Poor customer service once they have your money they do not want to Know. would never use this company again.

I bought a brand new mattress from dreams it arrived with a dirty mark at the bottom of it, thinking they wouldn’t do anything about Ito tried to clean. I slept on the mattress for one week and it started to sink and bend in the middle the dip is a 2cm dip and they said of it was 2.5cm they would take it away.
The bed is so bad I am having broken nights sleep and as a single mum with epilepsy I need all the sleep I can get not to have more seizures than normal and to be able to look after my 12yr. I tried to explain this but all they are interested in is money not in giving customers a good night’s sleep like they like to claim.
L Houlihan
Hampshire

Ignore all the marketing hype this company puts out there. According to the technician they sent out they don't expect mattresses to last more than three years!!

Mattress sunk in shortly after purchasing was told its wear and tear and they wont do anything as the mattress was not flipped over but the other side of the mattress was even worse it was hard and you can feel the springs. They would take no responsibility for the poor quality and the fact that it was missold as we was lead to believe both sides of the mattress are the same when tried out in store. Other people seem to have had a similar issue with mattresses from Dreams so I will take this further. Better off getting a cheap bed and mattress elsewhere, you think you are paying for quality and warranty but you don't get that. AVOID!

Bought your Therapur Acti Gel Plus Sublime 2000 D Mattress
Within one day bed was sinking, bulging at the side, lumpy and I contacted the Manager at the Crawley branch. Totally disinterested and dismissive. Went on live chat. 1 week later a technician came out. He was shocked I had only had the mattress a week. It was like a clapped out second hand bed. It’s being collected and I will get a refund. Never again would I shop there. I was sold a bed which I bet was second hand, although clean it was clearly defective. £ 900 shocking. Customer service staff friendly and polite but the Crawley branch manager needs retraining in customer service

If you order a bed or mattress from dreams and its not being delivered for 2 weeks or more dont let them sell you any expensive pillows at the same time you order the bed because if you decide you dont want the pillows they wont let you tKe them back as they only give you 14 days to return them.

Hi
I bought a bed, mattress pillows and duvets and some other items as well. I bought roughly on end of December and they arranged delivery on 26th of January.
I only received Bed and mattress form the delivery and didn't get the other items, when I asked delivery guys told me that it will come separately or call customer care. when I call the customer care without checking they said that within 4/5 working days you will get your pillows and duvet. I waited for one week then when I call they didn't posted it so they said I will get it by another 5 working days then when I call after 5/6 days they said my delivery lost with harmers and redeliver also said will give £50 refund for the delay.
then I waited for more than week still I didn't get my duvet and pillow also the refund money.
whenever you call customer care have to wait until 10/15 min to get the answer.
one of the worst services at 2019.
Never do the business with them and let my relatives and friends know about this.

I bought my bed from Dreams through Topcash back in Jan 2018 still waiting for my cashback, it seems neither Dreams or Top Cash back care about there customers.

Yet they spend thousands if not millions on advertising, when there main focus should be on looking after their client base.

I look forward to your company resolving my cash issue soon