DreamSofa.com Reviews 163

I love my Crete sofa, so stylish, so plush, so beautiful, not to mention extremely comfy and the rich jewel lavender color is amazing. It makes my home complete and was worth the wait for the fine craftmanship to take place. I've always thought of a sofa as the anchor of a home and this is a beautiful anchor. After a few days, I did notice some indentations on a cushion and one of the front panels. I contacted customer service with my concerns and photos. Clyde promptly responded, informing me that the indentations were caused by the delivery process and offered at no charge to arrange for a new cushion to be sent to me and for a local upholsterer to do an in-home replacement of the damaged panel. Things can happen during the delivery process and DreamSofa made things right for me. If I could give six stars I would.

Marissa Burrett has been incredibly helpful throughout what turned out to be a long decision process. All her ideas and suggestions were right on. She responded promptly to every email and was always upbeat and supportive during our phone conversations. I couldn’t have asked for a better person to have worked with. Looking forward to receiving our new couch.

Great sofa. Company did everything it could to make me happy. Building sofa and shipping to Hawaii takes about 3 months process.

We couldn’t have had a better customer service experience!! Shout out to Karla who was extremely responsive and genuine! I would highly recommended DreamSofa to anyone looking to buy a furniture!

We were able to custom-design a beautiful sofa that fit perfectly in our place, just as we had envisioned. Custom length, the exact color we were looking for in a shade of purple. The sofa arrived on time, even with tariffs, and the price was very competitive compared to other sofas. Outstanding customer service, and the team kept us informed throughout the process.

ordered my sofa on August 25, and was told it would be 4-6 weeks for completion/delivery. I am now entering my ninth week, and still have no sofa. I do not receive any information on the progress unless I reach out to them. three weeks ago I was told my order would be a priority and someone was assigned to my order to personally monitor it.........that has not happened. the latest was last Thursday when I was contacted by the shipper letting me know I would receive it either Sunday, Tuesday, or Wednesday. it is the latter end of Wednesday, and I have not heard a peep (since that last Thursday call). very disappointing customer service with this company

***UPDATE*** Dream Sofa claims my sofa is finished and in the Delivery Drivers hands. The Delivery Driver claims he tried to pick it up, and it isn't ready. Somebody is lying to me here.

JUST BE HONEST AND UPFRONT WITH THE CUSTOMER. Good or bad, the truth will be accepted. but when you start lying or placing the blame elsewhere, you lose me and anyone I know as a customer!

Edited 10/14: the company contacted me after this review. They rapidly resolved the shipping issue and offered a partial refund. The sofa was delivered less than a week after my post. And the sofa is AWESOME: sturdy, well-made, pretty, comfortable. So, I am changing my rating from 1 to 5. I do recommend this company.

Ordered in June. Company says it shipped in September. It is now October and still they have not given me a delivery date. They send very polite emails saying they will resolve it. But, it is not resolved.

We bought a beautiful custom DreamSofa recently and had some issues regarding the fabric. Karla handled our issue in the most polite, pleasant, kind and helpful manner. She went above and beyond to connect us to the correct department and stuck with it until we were very satisfied with the resolution. This company overall has top notch customer service with a very responsive staff. Karla is truly a shining example of what excellent customer service looks like and she is a huge asset to DreamSofa.

I purchased a sofa from DreamSofa. The customer service from designing (with Ryan) and post-order help (with Clyde) was exceptional. When my sofa arrived, one of the legs unfortunately arrived damaged from transport. However, DreamSofa made sure that things were done right and hired someone to come repair it and also compensated me additionally for the damage. Really happy with the sofa and service

Excellent customer service as well as exceptional delivery, and the sofa is very nice too!

Having read all of the positive reviews about DreamSofa and their quality and customer service, we decided to choose them for our new furniture. Having never purchased furniture "sight unseen" we were hesitant, but the reviews had already swayed our decision. We ordered numerous color swatches and thought we found the "one for us". We ordered a sofa, loveseat and two large ottomans...all in Monaco Avenger Pumice. Upon arrival and after a few days we quickly realized that we should have ordered and darker color. The Avenger Pumice was beautiful, but not practical with a Golden Retriever. It was our fault, so we decided to reach out to Karla (our DreamSofa rep) to see what we could do. We knew that this furniture may be the last furniture we would own, so we wanted to make sure that we got it right. Karla walked us through all of the steps needed to not only return, but more importantly exchange for our new color Avenger Driftwood. Cost of the return/exchange was reasonable and when the new furniture arrived, we knew instantly that we had made the right decision to exchange for a color better suited for us. All 4 Monaco pieces (sofa, loveseat and 2 ottomans) are beautiful and we wanted to say thank you to Karla and DreamSofa, we could not be happier!

My dog made a mess of one of our Hamilton sectional back cushions, so I reached out hoping we could get a replacement in the same fabric, if it was still available. Clyde was wonderfully helpful in getting us exactly what we needed, got it processed quickly, and followed up later to ensure we received it and everything was okay. No other furniture shop I've ever dealt with has had this level of customer service excellence. And the sectional itself, well, that's the best quality piece of furniture I've ever owned - or seen elsewhere. It is, as advertised, a dream sofa! It is beautiful, supportive and comfortable. And, thanks to Clyde, it looks practically brand new after a year's exposure to our little family with two very rambunctious little dogs. I'm so happy with our DreamSofa.

The customer support was excellent. Karla, the representative, responded quickly and explained everything very thoroughly. It was very helpful.

Purchasing a custom piece of furniture online is vey daunting, but everyone at DREAMSOFA from Ryan to Clyde made the process run smoothly! Questions and concerns were answered thoroughly and promptly whether via email or phone consultation. And our section - BEAUTIFUL! It is so well built and comfortable. Initially, I had lots of questions about fabric because we have three dogs who love to lounge on the furniture. I wanted to make sure this piece was going to be able to hold up with the doodles. After receiving samples and discussing the pros and cons of each with Ryan via phone consult, we went with his recommendation. We received it in February and it still looks amazing! Thanks again to everyone at DREAMSOFA for your excellent customer service and support - especially Clyde with all my last minute details! Do not hesitate to order - this is a wonderful group of people to work with!

I ordered a sofa after reading so many positive reviews by Dream Sofa customers and furniture experts. When it arrived, I wasn’t happy with the back cushions — the company made a new, custom, single back cushion at no cost to me! I love the sofa now. Great sofa, great customer service. Communication wasn’t always perfect, but the company came through when it mattered.

I highly recommend DreamSofa. The design experience was easy thanks to Ryan, who sent us innumerable fabric swatches. The sofa itself is beautiful and comfortable. I splurged for the Plush cushions and I'm glad I did. Initially, they seemed a bit too firm. Now that I've had the sofa for a couple of weeks, I appreciate the support the cushions provide. I have every expectation that this piece of furniture will last for years.

I did have a hiccup with the delivery process. The company DreamSofa contracts with was taking forever (several weeks longer than I was initially told). I expressed my concern to DreamSofa and Karla from their customer care team stepped in and had the sofa in my house within days. This is the kind of customer service I wish more companies provided. It would have been easy for DreamSofa to blame the shipping company and wash their hands of the situation. But they followed through on their promise to take care of their customers.

This experience, along with the quality of the sofa, means I will order again when I need a new piece of furniture.

I am absolutely blown away by DreamSofa and would love to share my experience! They have an incredible sales and design team (big shout out to Elbia and Veronica!) for how helpful, accommodating, kind and patient they were with me.

Elbia was the reason I chose Dream Sofa! I did a lot of research on sofas but she really stood out when making my decision! She went above and beyond when assisting me. From size and measurements to fabric and style, she not only answered all of my questions but alleviated all of my concerns. Once I placed the order, she was still so hands on and I really appreciated that. She really cared about my decision, was always so friendly and informative and honestly, it made all the difference!

During the production and inspection phase, Veronica stepped in and provided wonderful customer care! I really appreciated her updates and patience! I was anxious for my sofa and I emailed often but she never made me feel like I was a nuisance! She provided lots of updates and positive energy.

The delivery company had excellent communication and scheduling was a breeze. The two-man delivery team was fantastic! Absolutely incredible - they called ahead of time, arrived on time and were professional, thoughtful, respectful and knowledgeable. The team was careful with every step of the delivery process and my sofa was assembled with care and consideration.

And….. my sofa is gorgeous! I absolutely love it and from start to finish, I could not be happier with my decision!

I will sing the praises of DreamSofa and for the sales and design team, because they are all next level. I can not thank them enough!

Thank you!

I can recommend DreamSofa to provide a high quality custom sized sectional. I was able to evaluate 20 samples of fabric and chose the right one. Karla helped finalize the order and am happy with their effort to make customers happy.

Karla saved the day and made this whole experience wonderful!
About 2 years ago +/-, we ordered the 77" Paris in Durham Green fabric. We chose the medium cushions. Liked it when it came, but the fabric and the cushions were not a good match. The fabric didn't bounce back and looked very saggy and baggy in places with the medium firm cushions. I spoke with Karla, and she made a note in our file, and had the option of taking it local to fix with a credit, or wait and see,which is what we we did. We gave it another full year, and really wasn't looking good, the seat cushions weren't as firm as it was and the sags and bags The back cushions looked round instead of holding their shape. Everything looked horrible and not like a newer couch.
Karla was our hero! She reached out and came to our rescue as soon as she knew we weren't really happy with it. She offered us new upgraded cushions seat and back cushions that are much firmer and hold their shape better. She had them specially made and shipped out White Glove service, and we replaced them. The couch looks better than it did from the start, very comfortable, easy to get off of, and fell in "love" with it v.s. in "like" with it. I was ready to give up, and Dream Sofa saved the day! Exceptional customer service, and extremely happy with the outcome.
I recommend this business fully. Things happen and not all material I guess is compatible with all styles of sofas, but they made it right, and made sure I was happy, even 2 years later!