Dreem Health Sleep Clinic Reviews 

214
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being kind, patient, and exceptionally knowledgeable during virtual consultations. People truly appreciate the everyday convenience of completing sleep studies right at home and receiving comprehensive test results quickly. Some reviewers were not happy with communication gaps regarding equipment delivery and experiencing delayed follow-up appointments afterward. A few customers also felt frustrated when dealing with insurance issues or getting support for specific medical needs beyond standard device options. Others noted that certain prescriptions or alternative medical treatments were often difficult to coordinate properly through the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as knowledgeable, professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process is smooth and... See more

Service

Users describe positive interactions with service, highlighting the convenience of virtual appointments and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that providers are helpful, friendly, and... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed results with various sleep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I had seen this product advertised on instagram. I was having issues with staying asleep for a month and I couldn’t figure out what the problem was. I signed up, had my consultation and wore the devic... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(214)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

The Dreem Team has been very…

The Dreem Team has been very professional and have done a great job to explain my sleep issues in a way that’s easy to understand. Mary Beth Willis, the NP that’s been assisting me is very knowledgeable and has made this process very easy.

June 18, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Delvin, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that Mary Beth has made our process seamless for you. We’ll be sure to pass along your kind words because we know it’ll make her day. Here for you anytime!

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Rated 5 out of 5 stars

Great Service

Great help with setting me up with a new sleep study and getting my prescription sent to a CPAP provider.

June 15, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi John, we're so glad that we could help you out. We're here if you need any more support! - The Dreem Health Team

Rated 2 out of 5 stars

A Big NO For Me

After many more interaction with Dreem, I decided I had to update my previous review. While I stand by my statement that the therapists are great to deal with, I believe the company itself is a nightmare to deal with. It’s all about the billing. Every single bill is different and varies dramatically from the estimates I receive. It’s gotten so bad that I have terminated my relationship with them.

Buyer Beeare…

June 16, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Steve, thank you so much for your kind words about our care team and home sleep test. It means a lot to us!

We strive to always provide clear communication and transparency throughout every patient’s care, including around potential costs and insurance-related responsibilities. That's why we share an estimate in advance of the initial consultation. If you’re open to it, we’d like the opportunity to review this further with you if you have any remaining questions. Please don’t hesitate to reach out to us at (650) 761-4056 or hello@dreemhealth.com.

Rated 5 out of 5 stars

The Dreem Health Sleep Clinic was a…

The Dreem Health Sleep Clinic was a smooth and patient/user friendly experience. Instructions were clear and the nurse Kevin was kind, patient and professional. He was thorough discussing the at home sleep test process and patient with answering my questions. I felt comfortable discussing my health with him. It was an overall great experience!

May 20, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Dear Aimee, we appreciate your kind words! Making sure our patients feel comfortable, even through a virtual setting, is something we care deeply about and never want to lose sight of. We’re so glad that came through in your experience with Kevin. Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 1 out of 5 stars

This place is an ounce of science and a…

This place is an ounce of science and a ton of sales. I did not learn anything new. Everything they tell you, you already know if you have an Oura ring or an Apple Watch. Furthermore, I have terrible sleep and have that is clearly due to cortisol spikes and 3am waking. My test results showed my breathing normal, solidly in the green. Yet they told me that I have sleep apnea and if I treated my sleep as a priority I would pay thousands of dollars that insurance won’t pay for because I don’t have any diagnostic criteria to warrant it. They didn’t test or delve into any other cause of sleep issues except for things that they sold services for. Complete waste of money and time. Hoag should be ashamed of themselves for gouging patients. I have improved my sleep by 30 points using Oura results and Claude.

June 10, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Krystin, thank you for taking the time to share your feedback. We understand it can be concerning to invest both time and money into a service and feel that the experience did not meet your expectations. Our consultation and home sleep test provide our sleep specialists with reliable clinical data that helps them accurately assess and diagnose potential sleep issues. Having this information allows them to recommend personalized treatment options designed to help you achieve better sleep and improve your overall well-being.

While wearable devices can offer helpful insights into your sleep patterns, our process goes a step further by pairing data collection with our expert clinical guidance and actionable next steps. After all, information is most valuable when it leads to meaningful action and improved outcomes.

We appreciate your perspective and the opportunity to explain how our services are designed to support your sleep health. If you’re open to it, the provider you’ve been working with would be happy to review everything with you again and discuss whether a repeat test or an in-lab study might be a better fit. To get this scheduled, please contact us at (650) 761-4056 or hello@dreemhealth.com. - The Dreem Health Team

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Rated 3 out of 5 stars

Getting the appointments is fine

Getting the appointments is fine, the Dreem app is where I have an issue. My provider Alexandra Rogerson was supposed to submit a referral to a sleep study facility near me but never did it. I reached out on the Dreem app and never received a response.

May 26, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Dear Silver, thank you for providing this feedback. We strive to always be supportive and responsive to our patients, and we appreciate you bringing this experience forward. We're very sorry about the delay with your sleep study, and our team has ensured this issue has been resolved. Please don't hesitate to reach out to us again if you have any questions on the next steps of your sleep health journey!

Rated 5 out of 5 stars

Was very attentive and helpful

Was very attentive and helpful ! I absolutely was surprised of how easy it was to do the sleep study and the knowledge of the physician, I highly recommend this service , if you’re somewhat suspecting of a sleep disorder, I suggest you contact this company and use them. They will not make you feel anything but cared for.

May 28, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Wow, this made our day! We're so glad you had such a positive experience with both our home sleep test and our team. We’re grateful to be part of your journey and look forward to continuing to support you.

Rated 5 out of 5 stars

The Sleep device is extremely easy to…

The Sleep device is extremely easy to attack and getting it turned on, and it did not at all disturb my sleep. My counselor, Caridad Rodriquez explained the process to me very well, and answered questions I had that made me feel comfortable.

May 24, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Dear Stuart, thanks for your wonderful feedback! Making sure our patients fully understand their diagnosis and feel confident moving forward in their treatment is always our goal. Here for you anytime! - The Dreem Health Team

Rated 2 out of 5 stars

Good initially- not good at the end

The initial steps were fine. The first eval was fine. The study was easy. The follow up appointment was simple. However, now that I am to the point of deciding treatment the wheels have come off. I have been trying to get in touch with someone for two days. No response. I cannot access my report because the app crashes constantly.

June 4, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hello Charles, thank you for taking the time to share your experience with us. We aim to always provide supportive and responsive care for our patients, and we appreciate you bringing this forward. We're very sorry about the delay, and our team has provided the needed information. Please don't hesitate to reach out at (650) 761-4056 or hello@dreemhealth.com if you have any questions on your next steps!

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Rated 5 out of 5 stars

Easy and informative

The online meeting with the nurse practitioner was great. I learned about some new tools and got to do my sleep study at home, which was so nice. The service, tools, and the ease of doing the sleep study were great!

June 1, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Sallie, this is the best news! We're thrilled to hear that working with our clinic felt both easy and informative. Your experience is exactly why we wanted to create a solution that lets our patients rest in the comfort of their own home, feeling relaxed and at ease. Thanks for letting us be part of your sleep journey.

Rated 5 out of 5 stars

Jamila was GREAT

Jamila was GREAT! So much better than my last in person sleep dr. You can tell they really care and you aren’t just another number to them!

May 26, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Collin, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that you had such a positive experience with Jamila. We’ll be sure to pass along your kind words because we just know it’ll make her day. Here for you anytime!

Rated 5 out of 5 stars

Ready to Sleep Better!

This procedure was super easy to complete and very straightforward. From testing, to scheduling, to learning, everything went very smoothly. I felt very well informed by Pam, my PA. Now I feel excited to improve my sleep and wellness!

May 26, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hello Aileen, thank you for sharing your appreciation with us. It’s fantastic to hear that you had a great experience working with Pam and our clinic. We strive to make understanding sleep struggles as simple as possible, and we’re so happy your experience reflected that. Thanks for letting us be part of your sleep journey!

Rated 5 out of 5 stars

Overall the testing is easy the only…

Overall the testing is easy the only issue I have is the lack of communication I still have heard nothing about getting my cpap and I’m getting worried

May 20, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Chante, thanks so much for taking the time to share this with us. We aim to always provide a supportive and responsive experience for our patients, and we appreciate you bringing this experience forward. We're very sorry about the delay with your equipment, and our team has ensured this issue has been resolved. Please don't hesitate to reach out if you have any questions on your next steps!

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Rated 5 out of 5 stars

The provider is very knowledgeable and…

The provider is very knowledgeable and explains everything very well. She has helped me with my sleep apnea more than other providers ever did.
She also answers all my questions and does not seem hurried.

May 26, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Michael, we’re happy to hear that the walk-through of your sleep test results was helpful. Making sure our patients fully understand their diagnosis and feel confident moving forward in their treatment is always our goal. Here for you anytime!

Rated 5 out of 5 stars

Excellent

Excellent. Love my nurse. Study was very easy and finally have a confirmed diagnosis of severe sleep apnea.

May 26, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Lisa, thanks for the wonderful feedback! We’re so glad the details from your sleep test were meaningful and gave you a clearer picture of your sleep health. Looking forward to supporting you on your sleep journey. - The Dreem Health Team

Rated 5 out of 5 stars

Amazing experience

This was an amazing experience start to finish. Really easy to use the apps, the providers were so helpful and friendly. Everything done at home and via telehealth. I've already referred friends. Completing recommend them for everyone

May 21, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Wow Brandy, this is amazing! We're so glad you had such a positive experience at our clinic and appreciate you sending your friends our way. We’re grateful to be part of your sleep health journey and look forward to continuing to support you.

Rated 5 out of 5 stars

I would definitely recommend everybody have a sleep study.

It was a good experience dealing with everyone. They were just very nice, responsive and easy to talk to

May 19, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Dear Richard, we appreciate your kind words! Making sure our patients feel a genuine personal connection is something we care deeply about. We’re so glad that came through in your experience with our team. Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

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Rated 5 out of 5 stars

Everything went really smooth

Everything went really smooth. Quick appointment availability and having everything virtual helped alot with my work schedule. Would recommend to anyone who needs to do a sleep study.

May 1, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hello Katelynn, thanks for sharing this! We're so happy that everything went smoothly for you and that the virtual appointments made scheduling around your work much easier. We’re grateful to be part of your journey and look forward to continuing to support you.

Rated 5 out of 5 stars

I was guided through each step of the…

I was guided through each step of the process and everything was playing very clearly. I did not feel rushed, and all my questions were welcomed.

May 21, 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Dear Crystal, thanks for taking the time to share this, it means a lot to us. We’re so glad to hear that you felt supported every step of the way. It's always our goal to make sure every patient knows exactly what to expect throughout their sleep study. Here for you anytime!

Rated 4 out of 5 stars

A Smooth Operation

My first encounter with Dreem was a telehealth phone call with my nurse practitioner. She deftly handled my questions and put me at ease with her natural conversation style.
Within a couple of days, I received my sleep study hardware and instructions. I was able to follow the instructions and complete the study without a hitch. Dreem has implemented the technology to execute flawlessly with simplicity for the patient. Everything has gone smoothly and more easily than I expected.

May 18, 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Michael, this is fantastic news! From day one, our goal has always been to make sure our home sleep test process feels smooth for every patient, and we’re so glad that came through in your experience. Here for you anytime. - The Dreem Health Team

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