To be honest I was sceptical this was a legit site. My trainers come exactly as described and before they were meant to. I dont post a lot of reviews but because of my initial doubts I thought it was... See more
Company replied
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See what reviewers are saying
I am absolutely appalled by the service—or lack thereof—from DressInn (Tradeinn). I placed an order (Order number: 69655754), but it was never delivered to me, for which I provided proof. Despite m... See more
Delivery was delayed until Monday instead of Thursday, but the communication was excellent with clear updates at every step. Most importantly, the shoes fit perfectly and are great quality. Worth the... See more
Company replied
1st time I’ve heard of Dressinn was online, was a bit wary of ordering but went with the purchase as all recognised safe ways to pay were an option. Received my order less than a week later. Would rec... See more
Company replied
Company details
Written by the company
Dressinn is a one-stop shop for the best deals on branded clothing, shoes and accessories. At Dressinn the lowest prices are guaranteed, and men, women and children can find stylish items from brands such as Superdry, Levi’s, Wrangler, Hugo Boss, Lacoste and Pepe Jeans. With hundreds of styles of dresses, jeans, shirts, shoes and children’s clothes, Dressinn has something for everyone – and all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Dressinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world.
Contact info
Calle Pirineus 9, 17460, Celrà, Spain
- 972 75 50 62
- support@tradeinn.com
- dressinn.com
4.0
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satysfying
An original product, price better that in other sellers, good quality, and safe parcel.
June 21, 2026
Unprompted review
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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I have not received the item yet
I haven't received the item yet, so I can't really comment yet, I just I haven't been conned
June 21, 2026
Unprompted review
Reply from Dressinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Not be ordering again
Order number 69079758. Waiting for my package more than 35days and no update for getting it anytime soon, it’s a shame , poor communication , just saying once my package is delayed with no clear reason , learned my lesson with this company.
June 20, 2026
Unprompted review
Reply from Dressinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
2026-06-22 06:09:00 AT LOCAL DEPOT LMC PARCEL AT LOCAL SORTING CENTRE
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
Best regards,
Everything worked great with shipping…
Everything worked great with shipping etc.
June 18, 2026
Unprompted review
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Fast and Efficient Service
Fast and Efficient Service. Very pleased with my purchase
June 15, 2026
Unprompted review
Reply from Dressinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Happy Customer
I was looking for a particular item that was hard to find and for a reasonable price. Dress In had both. The order process was very easy , no hidden costs at checkout either. I was kept in touch of my parcels progress and it was delivered quickly , safe and well packaged. I had no issues and would happily use and recommend Dress In to anyone.
June 15, 2026
Unprompted review
Reply from Dressinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Dressinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Very happy
I was very tentative to use Dressinn as it was overseas but the reviews were favourable and so I was pleasantly surprised. I was kept informed and although it probably took a couple more days than in UK my parcel arrived safely. Very satisfied.
June 13, 2026
Unprompted review
Reply from Dressinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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Absolutely fantastic service.
Absolutely fantastic service from ordering the trainers to delivery and kept updated every step of the way. I will be ordering from them again. Thank you for your amazing service. 🙂
June 8, 2026
Unprompted review
Reply from Dressinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I’ve received an incorrect item and the…
I’ve received an incorrect item and the only way to request a return is via the app.
I’ve tried several times a day and as soon as I hit the return request button it crashes and I can’t go any further.
So now I’m stuck with something I didn’t order with no way to get my money back!
June 10, 2026
Unprompted review
Reply from Dressinn
Dear Customer,
We are very sorry for any inconvenience caused. In this case, if you have received an incorrect, defective, or incomplete product, or if you simply wish to return it, please submit a return request through your customer account.
To do so, please log into our website at the top right corner using your email address and password, and go to "My Orders". Then, click on the relevant order, select the reason that best fits your situation, and follow the on-screen instructions.
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We apologize for the inconvenience.
Best regards,
They will not respond to my emails
They will not respond to my emails. I put a review in here, they replied and were going to investigate and nothing. Parcel hasn’t been delivered. Tradeinn/Dressinn say it has and contact Royal Mail. Royal Mail say they have to make the claim and they will pay out. I am the customer and out of pocket. Even emailed the CEO and guess what no response. So rude!! Do not use them
May 17, 2026
Unprompted review
Reply from Dressinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
All good!!!
June 10, 2026
Unprompted review
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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No refund
SK174142848GB
Still waiting for refund
Even though tracking says it’s been delivered
May 27, 2026
Unprompted review
Reply from Dressinn
Dear
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department. We will provide an update as soon as we have more information on this matter.
We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
We apologize for the inconvenience.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
Kind regards
Fast delivery with tracking.
June 15, 2026
Unprompted review
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Perfect clothes for perfect prices
Perfect clothes for perfect prices. Very happy to know you.
June 3, 2026
Unprompted review
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Dodgy and terrible service
Terrible service. The shoes didn't fit and I was happy to return them but I had to pay £12 because the warehouse is in Spain. Customer service avoided the question when I asked why the postage was so high and only told me after a few rounds of emails like they were hiding the fact. There's nothing on the website that tells you this in advance and in fact it even sounds like you might have free returns in the UK because the wording is so ambiguous (I wonder why?)
Finally to return the items you have to download a stupid app that clogs up your phone.
Hate this shop will never buy from them again so much effort. That goes for any of the other shops they run. Oh that's another thing - I bought the shoes from TradeINN but was sent them by DressINN. Dodgy.
June 1, 2026
Unprompted review
Reply from Dressinn
Hello,
Thank you very much for reaching out and sharing your feedback. Your opinion is key for us to keep improving every day.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
We have shared your comments with our team so they can be carefully considered in our future decisions.
Thank you again for helping us improve.
Best regards,
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scammers
I pressed order/pay just once but was charged twice and two orders went through. I emailed immediately and asked to cancel the second order. They said they can’t cancel as it was already being processed (but could 100% have cancelled if they wanted to). Two products arrived together (yet I was charged for postage twice) and I went to submit a return but am deciding what to do as they want around £12 for it. In their returns options there is an option for duplicate order so I feel it’s a deliberate scam from the website in order to make more money.
June 1, 2026
Unprompted review
Reply from Dressinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Beautiful shoes, great deal
The shoes are beautiful and I got the best deal through Dressinn, so my experience is good
June 11, 2026
Unprompted review
Reply from Dressinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Dressinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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