Long Wait for Shipment, Wrong Order, Delayed Communication
[Order #28993] The order was made on July 13th. Received the wrong package on July 31st. The package was sent back on August 7th and no one picked up. The package was returned to me on August 19th. I sent the package back for the second time and arrived on August 23rd. Today is September 5th and I'm still waiting for a refund including two shipment return fees.
The customer service team is not so responsive. Most of the emails are not answered. Have to follow up every steps. Communication is not effective.
Updated on January 7th 2026, I still have not received my refund.








