Dr Frank's Weight Loss Clinic Reviews 3,703

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 2,695 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's response time, noting significant delays in receiving their orders and a lack of communication regarding their status. Customers frequently reported that their emails went unanswered, and they struggled to get in touch with customer service for updates or assistance. Conversely, a small portion of people felt satisfied with the service, highlighting efficient order processing, quick dispatch, and helpful communication from the team. These customers also mentioned receiving timely responses to their questions and overall positive experiences with their orders.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers report significant delays, with some waiting... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant... See more

Service

People report ambiguous experiences with service. While some customers praise the fast, reliable, and... See more

Response time

Clients share negative opinions on response time, with many reporting ignored emails and unanswered phone... See more

Product

Consumers find product experiences to be ambiguous. Many report significant issues, such as not receiving... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delays with orders not helpful. I have persevered with Dr Franks as a patient of his when he is involved it works well. However, latest medication change they never replied to emails and didn’t send f... See more

Rated 2 out of 5 stars

I’ve had my first mounjaro pen and have been waiting nearly 4 weeks for my next dose, this doesn’t help with my weightloss journey as I’ve put the weight on that I’d lost with my first pen. Tried ph... See more

Rated 4 out of 5 stars

I first used Dr Frank's Weight Loss Clinic last year and was disappointed with the service provided for repeat subscriptions but they did rectify the problems and during the 3 month I used it, I lost... See more

Rated 1 out of 5 stars

Do not use them Useless support no phone number and orders where they take your Money and WEEKS later with many emails never get a response Reporting them to The General Pharmaceutical Council (G... See more


Company details

Written by the company

Discover a tailored approach to your well-being, with treatments designed to work in harmony or stand alone based on your unique needs.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Get in touch

Get in touch, phone constantly unavailable emails not replying very quick too take the money shockingly poor/ pathetic customer service ; totally unprofessional company .

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful team with little fuss

Very helpful team with little fuss , smooth transactions and support there when needed ! The team respond quickly to any queries and delivery is fast and efficient! I would recommend!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Dr frank has been very good during my…

Dr frank has been very good during my weight loss journey
I have lost more than 10kg within the first three months along side hitting the gym as well. Very good for weight loss and cropping your appetite. I highly recommend.

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Not a personalised plan

Struggled to know where I was up to with my order. Difficult to get in touch with someone.
Not a personalised service at all.
Also dropped my dosage and did not get a refund of the difference.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Well briefed regarding risks and…

Well briefed regarding risks and benefits from the nurse assessing me.
Good assessment at outset.
Initial hiccups with delivery of the medication required direct contact with Dr Frank as messages to the webpage were not answered leading to delays in delivery by a week, that said, the response was rapid and effective. By the next cycle the process of ordering the next pen was set out effectively.
Now the pen arrives as scheduled.
I have had no side effects and have achieved my desired weight loss.
There are emails and links through the web page to educational content that I found very helpful.
*****
😎

May 5, 2025
Unprompted review

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