While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Family Practice Physician
  2. Mental Health Clinic
  3. Women's Health Clinic

Written by the company

At Dr Helen Medical, our mission is to ensure patients and their families have the knowledge to learn to how to navigate illness and ‘live well’. We believe that ‘knowledge is power’ and we strive to ensure our patients feel listened to, treated with respect and compassion and are involved in decisions about all aspects of their care. To achieve this, we uphold the following core values: *Honesty and Integrity *Holistic *Compassionate *Patient-Centred *Effective Communication


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Highly recommend

Highly recommend, especially for children
So professional, kind and caring
Answered all our worries and concerns so understanding
The nursing team were incredible doing the blood test on a five-year-old
Results was within 48 hours
Was emailed to us with blood test and full consultation
With full blood test results and consultation sent to our NHS GP
If you have any concerns for your young child
I would highly recommend this practice surpassed all expectations
Our GP was Lyndsey Boreham
Extremely good with young children

March 13, 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing service

I had two appointments here and whilst I found Dr Boreham to be very kind and understanding, I had to wait over a month for a referral letter which only got sent because I chased it up. I wasn't even offered an apology for it being overlooked. I'm really very disappointed and quite upset with this level of service and really expected better given that I am paying quite a price for these appointments. I've had difficulty being taken seriously within the NHS and now I feel the same here.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience with Mr Frampton

We had an excellent experience with an appointment and follow-up with ENT surgeon Mr Frampton for our son. Mr Frampton went out of his way to give us a follow-up call outside of his clinic hours when we were concerned he wasn't improving. Our sons ear is now better and we feel thoroughly reassured- thank you!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Caring and friendly service

Very caring and friendly.
It’s been a long time since a GP has listened and been so empathetic, making me feel valued as a human being and not making me feel old a past it, that said I am only 57 years old.
It was lovely not to feel rushed and not to be told that I couldn’t discuss more than one problem. All in all I would throughly recommend and I’m high likely to use this service again the future.

February 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick & reassuring treatment

Received quick appointment for a consultation, Dr Lyndsey Boreham was very reassuring. She carried out examination, blood tests and supplied results and diagnosis the next day. Also supplied prescription for necessary medication at the same time. Perfect.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

Brilliant, as a person with complex health problems, someone has finally listened and given me a way forward.
Staff are very welcoming and helpful.
I am so glad I found them

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

seen really quickly .

As I couldn't be seen by my own NHS doctor for 10 days I found Dr Helens Web site and gave them a ring and I was so amazed that I could be seen either the same day or the very next day .
I saw Dr Lexi who is a very friendly and charming person.She put my mind at rest with a thorough physical going over on my very painful knee .She diagnosed a Meniscus tear and suggested home treatment and gave me a prescription for painkillers and excersises to do at home .
Thank you .
I would always go back if NHS surgery is a no go with no appointments .
HAPPY NEW YEAR to

ALL AT DR HELEN MEDICAL especially to Dr Lexi .
Regards Jacqueline Caplat .

December 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I visited Dr Helen Medical for my…

I visited Dr Helen Medical for my appointment with Dr Simon and very satisfactory with the care I received. Good atmosphere friendly staff and very responsive team.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I booked an appointment to discuss the menopause

I booked an appointment to discuss the menopause, having got nowhere with my GP. Dr Lexi spoke to me at length about all my concerns and I then had an ECG and bloods taken to give a comprehensive assessment. I was issued a private prescription and received my blood test results the next evening, which was fantastic service. Have recommended to several friends!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast, accurate service

Very fast, efficient booking system helped me to get a same day appointment when my usual GP practice was unable to see me or even speak to me for a further 3 days.

I was seen, diagnosed and referred on for further checks which was all same day for shingles.

I recommend Dr Helen medical and wouldn't hesitate to book again if I or my family needed it.

Thank you.

Diana

September 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look